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SDX - GC Embeddable Framework ruma Survey Dynamix

Enables auto transfer to a Survey Dynamix survey when a call ends on Genesys Cloud's Embeddable Framework

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The Survey Dynamix for GC Embeddable Framework add-on fixes the problem of Genesys Cloud agents accidentally ending interactions without transferring the caller to a survey. The solution is very simple. When you click End Call, the extension kicks in and transfers the caller to a queue or secure call flow instead. All you need to do is set the Queue/Flow ID in the extension options.
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This add-on needs to:

  • Katok pa ri taq atzij richin ri taq ruxaq k'amaya'l pa mypurecloud.com ajk'amal
  • Katok pa ri taq atzij richin ri taq ruxaq k'amaya'l pa mypurecloud.de ajk'amal
  • Katok pa ri taq atzij richin ri taq ruxaq k'amaya'l pa mypurecloud.ie ajk'amal
  • Katok pa ri taq atzij richin ri taq ruxaq k'amaya'l pa mypurecloud.jp ajk'amal
  • Katok pa ri taq atzij richin ri taq ruxaq k'amaya'l pa mypurecloud.com.au ajk'amal
  • Katok pa ri taq atzij richin ri taq ruxaq k'amaya'l pa pure.cloud ajk'amal
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Kiximonel Tz'aqat
Ruwäch
1.3
Nimilem
38.58 KB
Ruk'isib'äl k'exoj
4 anni fa (28 lug 2021)
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Ruwinaqilal ya'öl q'ij 2.0 Mozilla
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Kich'utitzijol elesanem richin 1.3
In the event of a transfer failing, instead of ending the call after 5 seconds, the end call button will revert to native behaviour so the agent can manually end the call.
Ch'aqa' chik taq k'amal richin Survey Dynamix