Recenze doplňku NordVPN - a VPN proxy extension for Firefox
NordVPN - a VPN proxy extension for Firefox od NordVPN
Recenze od uživatele Uživatel Firefoxu - 14336689
Hodnocení: 4 z 5
od uživatele Uživatel Firefoxu - 14336689, před 4 letyI use Linux Mint, currently v.20.3. The Installation instructions for NordVPN on Linux are terrible, and that is being generous. You are told to download the VPN Debian app, which did not work! it installed but would not launch. Next I tried launching NordVPN form the terminal. It worked after a fashion. The issue here was that there is no visual representation of the status of the connection, which I had to keep checking and found it had frequently dropped. I eventually found how to connect via the network manager at the bottom of one of the pages of instructions. That worked (at last!!). Then the next day I stumbled across how to add the NordVPN extension to Firefox and Chrome based browsers on yet another page of instructions. That gave me a visual in the browser of the VPN status.
Honestly, It was a unbelievable faff that took almost 2 days of swearing and reinstalling.
Nord you seriously need to organize your Linux instructions far better than they are at the moment.
My biggest gripe with Nord is that the customer support chat client is absolute garbage. Once you are past the bot and directed to a customer service rep the wait is totally unacceptable. I waited 3 times for over and hour and still got no response from a human.
For Linux users and those that may need customer services Nord is not the best, by a long way.
Once all is installed (eventually) most things seem to work well, especially the browser extension connections.
But there is a caveat to this, use a speed checker on each server. I have found that some servers are running at less than half the speed of others, though allowing Nord to connect to its selected server in any country usually results in a good fast connection.
This may seem like a lot of moaning, but this is a paid service that is actively courting Linux users, so the need to get their act together regarding documentation (or simplify the installation and the customer service bot.)
Now that I have everything sorted I prefer Nord to my previous VPN. I have knocked off one star because of the nightmare installation process for Linux users.
Honestly, It was a unbelievable faff that took almost 2 days of swearing and reinstalling.
Nord you seriously need to organize your Linux instructions far better than they are at the moment.
My biggest gripe with Nord is that the customer support chat client is absolute garbage. Once you are past the bot and directed to a customer service rep the wait is totally unacceptable. I waited 3 times for over and hour and still got no response from a human.
For Linux users and those that may need customer services Nord is not the best, by a long way.
Once all is installed (eventually) most things seem to work well, especially the browser extension connections.
But there is a caveat to this, use a speed checker on each server. I have found that some servers are running at less than half the speed of others, though allowing Nord to connect to its selected server in any country usually results in a good fast connection.
This may seem like a lot of moaning, but this is a paid service that is actively courting Linux users, so the need to get their act together regarding documentation (or simplify the installation and the customer service bot.)
Now that I have everything sorted I prefer Nord to my previous VPN. I have knocked off one star because of the nightmare installation process for Linux users.
Odpověď vývojáře
zveřejněno před 4 letyHello there. We're sorry to hear about the troubles! We always encourage on contacting our support team right away if faced with any issues or troubles with setting up our service, our team is always there and happy to help. To get in contact with one of our agents right away please ask for a 'live agent' within the chat at support.nordvpn.com. Thank you for your feedback and apologies for the inconveniences! -G.M.
2 660 recenzí
- Hodnocení: 5 z 5od uživatele ryan, před 2 dny
- Hodnocení: 5 z 5od uživatele Uživatel Firefoxu - 15877998, před 6 dny
- Hodnocení: 1 z 5od uživatele Uživatel Firefoxu - 19645930, před 6 dnyIt says the permission to "Access your data for all websites" is optional, but it will not allow you to use the extension without enabling it, so I don't use it. I didn't install any of the other features they offer so there's no point to allow this permission since I'm not using their password manager or other stuff.
Odpověď vývojáře
zveřejněno před 5 dnyHi there, we're sorry for the frustration. Please reach out to us via email at support.nordvpn.com, and our team will assist you with this issue. Thank you! -P.B. - Hodnocení: 5 z 5od uživatele Majin Karrar, před 7 dny
- Hodnocení: 4 z 5od uživatele Malak, před 7 dny
- Hodnocení: 5 z 5od uživatele Bernie TheBolt, před 8 dnyEasy to use extension. You can choose a country, and a city within that country.
I use extensions on Firefox, Brave & Chrome browsers at the same time. So I can be in multiple countries simultaneously.
I have been a happy customer for 9 years, and I've just added another two years to my subscription.
I have used several other VPNs over the years to compare speed, stability and availability. No surprises, NordVPN comes out on top for me.Odpověď vývojáře
zveřejněno před 6 dnyHello! We're truly happy to hear of the positive experience! Thank you so much for the review. -N.F. - Hodnocení: 5 z 5od uživatele mwie779, před 10 dnyWorks, but shame you can't use your private IP option.
Odpověď vývojáře
zveřejněno před 8 dnyHello. Thank you for a kind review! The dedicated IP option is indeed only available via our NordVPN application. Apologies for any inconvenience. -L.L. - Hodnocení: 5 z 5od uživatele BattlewagonRoller, před 11 dny
- Hodnocení: 5 z 5od uživatele Uživatel Firefoxu - 14337496, před 12 dny
- Hodnocení: 5 z 5od uživatele bobbyj, před 12 dnyThis is a great app it does what its supposed to do and it does it well
Odpověď vývojáře
zveřejněno před 12 dnyThank you for choosing us, and we're thrilled to have met your expectations! If anything, do not hesitate to reach us at support.nordvpn.com. -G.M. - Hodnocení: 4 z 5od uživatele Sean Johnston, před 12 dny
- Hodnocení: 5 z 5od uživatele Frodo008, před 13 dny
- Hodnocení: 5 z 5od uživatele Ulzar, před 14 dny
- Hodnocení: 5 z 5od uživatele Uživatel Firefoxu - 18186931, před 18 dnywork perfectly , fast connections good gui , i'm 100% satisfied
Odpověď vývojáře
zveřejněno před 18 dnyHello. Thank you for choosing us and taking the time to share your experience! We're grateful for your feedback. -Neo - Hodnocení: 1 z 5od uživatele Storm-Julian Tersteeg, před 19 dnyGive us a disconnect button, this is rediculous.
Odpověď vývojáře
zveřejněno před 19 dnyHello there. You should see the Disconnect button on the right side of the Pause button. If anything our support team is ready to help 24/7 at support.nordvpn.com. -G.M. - Hodnocení: 1 z 5od uživatele MightyE, před 20 dnyWhat a horrid experience. Absolutely NO CUSTOMER SERVICE. This was a total waste of a hundred dollars plus a Private IP address that does not allow a simple Google search. Oh, if you are a software engineer or developer, I am sure it's great. For someone just wanting privacy and to stay out of the mainstream, forget it. They don't have time to help you with anything. They simply want your money. 26 pages of 1 STAR REVIEWS says it all. 26 pages of people hosed.
Odpověď vývojáře
zveřejněno před 20 dnyHello! We are sorry to hear about your negative experience. With that said, we would be more than happy to help you out! It would be best if you could get in touch with our support team via live chat at support.nordvpn.com. Alternatively, you can contact us via Facebook, Instagram, or X.com at @NordVPN. We are always accessible 24/7. - K.S - Hodnocení: 5 z 5od uživatele Boriel, před 22 dny
- Hodnocení: 5 z 5od uživatele arisarge, před 24 dny
- Hodnocení: 3 z 5od uživatele Tc0d3r, před měsícem
- Hodnocení: 5 z 5od uživatele MarsLife, před měsícem
- Hodnocení: 5 z 5od uživatele kalm, před měsícem
- Hodnocení: 5 z 5od uživatele thmaster123, před měsícem
- Hodnocení: 1 z 5od uživatele Dragon_fly_77, před měsícem
- Hodnocení: 1 z 5od uživatele Dev, před 2 měsíciI rarely use nordvpn but whenever i tried to use it via firefox extension it doesn't work, what a waste of money this service has been, I am cancelling my account and advise people reading this review to not waste your money on a vpn service that doesn't work.
Odpověď vývojáře
zveřejněno před 2 měsíciHello. Our apologies for the negative experience. May we ask if you've tried contacting our customer support team to find out what could be causing the issue? We strongly advise you to reach out to them. Our team is ready to help 24/7 at support.nordvpn.com. Stay safe! -Neo