Recenze doplňku NordVPN - a VPN proxy extension for Firefox
NordVPN - a VPN proxy extension for Firefox od NordVPN
2 655 recenzí
- Hodnocení: 1 z 5od uživatele Uživatel Firefoxu - 16618454, před 4 lety
- Hodnocení: 5 z 5od uživatele Uživatel Firefoxu - 16266686, před 4 lety
- Hodnocení: 1 z 5od uživatele Uživatel Firefoxu - 16999186, před 4 lety
- Hodnocení: 1 z 5od uživatele MrX333, před 4 lety
- Hodnocení: 1 z 5od uživatele Mohan, před 4 letyIt's amazing that almost every single review this extension has had in the recent past is a scathingly negative review.
And there's good reason for that. This is one of the better, even 'premium', VPNs out there. And yes, their service is fast. But it comes with several pains. This Firefox extension is pathetic. At it's best, it asks you to keep logging in, fails often, fails to load pages often, and the window is distorted (it keeps getting elongated!). At it's worst, well, it crashes and takes Firefox along with it.
It should be clear by now that this is not an isolated incident - something that can be resolved by customer service. This is an issue from the development of the extension - which needs to be sorted.
The Windows app (and phone apps) work well, but they're pretty heavy and battery hungry. So I wish this browser extension would 'just work' - but it doesn't.Odpověď vývojáře
zveřejněno před 4 letyHello. We're sorry to hear about the negative experience you've had with our extension. Have you contacted our customer support regarding the continuous login issue? Our team is ready to help you 24/7 via chat at support.nordvpn.com. -Neo - Hodnocení: 4 z 5od uživatele bpokorney, před 4 lety
- Hodnocení: 1 z 5od uživatele Uživatel Firefoxu - 15253942, před 4 letyCan't be installed in Russia anymore. What the...?
Odpověď vývojáře
zveřejněno před 4 letyHello. Please reach out to us at support@nordvpn.com - we'd be happy to help you get the services while residing in countries with internet restrictions! -Drea - Hodnocení: 2 z 5od uživatele noelmage, před 4 letyI'm sure I would love this extension if it worked. Unfortunately, since it does not run login through an obfuscated server almost every work and public WiFi network blocks the ability to log in through the extension.
Nord, please add this as a feature. It's absolutely excellent in the app.Odpověď vývojáře
zveřejněno před 4 letyHello and thank you for the review. You should be able to access the login page even on a restricted network. If you're not able to access it, or experiencing any issues with the login, please contact our customer support team at support.nordvpn.com for them to check on the issue and help you solve it faster. -A.S. - Hodnocení: 5 z 5od uživatele Uživatel Firefoxu - 16018265, před 4 lety
- Hodnocení: 5 z 5od uživatele Uživatel Firefoxu - 14814821, před 4 lety
- Hodnocení: 1 z 5od uživatele Uživatel Firefoxu - 15261251, před 4 lety
- Hodnocení: 2 z 5od uživatele Kourosh SHirvani, před 4 letyin windows it doesnt work and also in extention mode
Odpověď vývojáře
zveřejněno před 4 letyHello. If you're experiencing issues with our browser extension, please try clearing the cookies/cache of your browser and re-adding it to your browser. You can also check if the issue persists on a clear browser installation. If that doesn't help, please don't hesitate contacting us via live chat at https://support.nordvpn.com/ so we could help you further. -R.L. - Hodnocení: 5 z 5od uživatele hanneclarysse, před 4 lety
- Hodnocení: 1 z 5od uživatele huub66, před 4 letyneeds re-installation all the time to be able to log in and reconnect. Was working fine in the early days but last year very unstable and actually quite useless.
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zveřejněno před 4 letyHello. Have you contacted our customer support regarding this issue with the VPN app? Our team is ready to help you 24/7 via chat at support.nordvpn.com. -Neo - Hodnocení: 1 z 5od uživatele Sekorhex, před 4 letyLeider kann man sich nicht mehr in das Addon einloggen mit seinem Account.
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zveřejněno před 4 letyHallo! Heute hatten wir vorübergehende Login-Probleme, die nun behoben sein sollten. Wir entschuldigen uns für die vorübergehenden Unannehmlichkeiten. Falls Sie weitere Probleme haben oder die langsamen Verbindungen beheben möchten, kontaktieren Sie uns bitte jederzeit unter support.nordvpn.com! -Neo - Hodnocení: 1 z 5od uživatele ec78b308, před 4 letyI'm very dissatisfied with this app and their service, it simply doesn't work as it should. Sometimes it doesn't autoconnect, other times the internet connection stop working because of the app and I have to manually disconnect or reset the connection. There are times that I can't even log in because their log-in interface doesn't work. I don't like it and I'll be switching to another provider when my subscription ends.
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zveřejněno před 4 letyHello. Have you contacted our customer support regarding this issue with the VPN app? Our team is ready to help you 24/7 via chat at support.nordvpn.com. -Neo - Hodnocení: 4 z 5od uživatele Uživatel Firefoxu - 12339692, před 4 letyThis add-on was causing me issues very often, like for others. Then I tried disabling all other add-ons and it worked! It's working even all disabled add-ons are re-enabled again so I can't tell what caused this. It may just be some other extension, it may be Firefox glitch or NordVpn extension issue. Until I figure this out it's 4 stars. Otherwise it's 5.
- Hodnocení: 1 z 5od uživatele Meffa, před 4 letyLogs you out without any reason, then asks for login and fails to do it correctly. Requires re-installation, and only after it finally works. I have only 4 other add-ons, which are some of the most popular on Firefox, all of them I basically mandatory for most users. So that dumb excuse from NordVPN developers, that it is not their fault, it is some bad bad third-party add-on interfere with theirs, is kinda funny in that case. There is no bad interference and even if there is, it is your badly written code cause this problem. Happens way too often, so I've cancelled subscription.
Odpověď vývojáře
zveřejněno před 4 letyHello Meffa. We're sorry to hear about your extreme dissatisfaction with our service and, if you ever reconsider and decide to give us a second chance, you're always welcome at support.nordvpn.com! -Drea - Hodnocení: 3 z 5od uživatele Uživatel Firefoxu - 16079020, před 4 letyDoes a great job when it works. Unfortunatly it cashes every now and then. Have to remove and reinstall it. a bit annoying... Desktop version works ok
Odpověď vývojáře
zveřejněno před 4 letyHello. We're sorry to hear about your experience. It is possible that there are interfering plugins installed on your browser that are causing the NordVPN plugin to act out. Please try installing the NordVPN plugin on a fresh installation of the browser. If the issue still persists, please contact us at support.nordvpn.com for further assistance. -A.S. - Hodnocení: 1 z 5od uživatele Uživatel Firefoxu - 16967733, před 4 letyAdd-on not working (same issue as many other users). Works only once, when you remove and reinstall the add-on but the add-on immediately gets stuck again. Firefox is my main browser, so I have to cancel my subscription...
Odpověď vývojáře
zveřejněno před 4 letyHello. We're sorry to hear about the trouble. Please contact our customer support team via chat at support.nordvpn.com. They will take a closer look at your issue and help you solve it. Our team is online 24/7. -A.S. - Hodnocení: 4 z 5od uživatele Uživatel Firefoxu - 13515730, před 4 letyUPDATE January-2022:
No issues since using v2.40.0; it seems faster and I also like the new 'Pause' feature. Giving it 3 more stars.
June-2021:
It got really bad, broken Login! Claims "succesfully connected" to NordVPN in pop up window while exension icon shows it is not. NordVPN suggests to reinstall the extension but that's just a temporary fix; I'm getting tired of re-installing every week or so and perhaps it's time to trash it if NordVPN can't resolve it for good.Odpověď vývojáře
zveřejněno před 4 letyHello. Sorry to hear about the trouble. Please reinstall the extension to correct the situation. Should the issue persist, please don't hesitate to contact us directly via support.nordvpn.com. We'll gladly help you sort it out anytime! - A.S. - Hodnocení: 1 z 5od uživatele 12345678987654321, před 4 letyExtension is broken guys. Can't login, can't logout once logged in, and so you can't change anything. Everything works only a single time once you uninstall/reinstall the extension. But once you log in and make your selections, it reverts to its broken state the next time you start the Firefox browser.
NordVPN, you need to spend less on ads and more on development, because ultimately it's the users who will determine whether or not to keep using (ie. $$$PAYING FOR$$$) your service.Odpověď vývojáře
zveřejněno před 4 letyHello. We're sorry to hear about your experience while using our browser extension. It would be best if you contacted our customer support team via chat at support.nordvpn.com. They will take a closer look at your issue and help you solve it. Our team is online 24/7. -A.S. - Hodnocení: 1 z 5od uživatele mon, před 4 letyIt's useless, I'm tired of re-installing the add-on every time I need to use VPN, this problem been there for months. I will not continue my subscription, better use Mozilla VPN from now on
Odpověď vývojáře
zveřejněno před 4 letyHello. It would be great if you could specify the exact issue you experienced with our VPN extension. It will help us improve it in the future. -Neo - Hodnocení: 1 z 5od uživatele YYYOOOWOWOWOWO, před 4 lety