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Recenze doplňku TunnelBear VPN

TunnelBear VPN od TunnelBear, LLC

Hodnocení: 3,5 z 5
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82 recenzí
  • od uživatele Max Power, před 6 lety
  • od uživatele Uživatel Firefoxu - 14680048, před 6 lety
  • od uživatele ulf3000, před 7 lety
    1 star for not mentioning a payscheme on the mozilla addons page .. in europe probably even illegal to not mention it

    Odpověď vývojáře

    zveřejněno před 7 lety
    Rawr! We do have free accounts available for users, however the free accounts are limited to 500 MB a month. We offer unlimited tunnelling for what we consider to be an affordable price. We always advise users to be wary of using completely free VPN services, as they will often collect your information and sell it in order to cover maintenance costs (something TunnelBear will NEVER do). As our focus is privacy and security first and foremost, we have found that the best way to keep our service running for our users is to implement a subscription model for unlimited tunnelling/access.

    If you have further questions surrounding this, please don't hesitate to let us know at https://help.tunnelbear.com/hc/en-us
  • od uživatele cicada, před 7 lety
    I don't understand what this extension does.
    After enabled it, shows that now i'm browsing from United States but my external IP was the
    same as before i install/enable the extension.
    So, what's the point of using it?
    Also, because i clean the cookies, every time i click its button, it automatically opens its home
    page for log in. This is very irritating. It should have an internal functionality for log in which
    also should be compatible with Saved Logins manager of Firefox.
    In private browsing mode also, it does not work at all. Even after logged in in its home page,
    it remains disabled, opening again and again its home page every time i click the button..

    [Updated]
    This time i test it in clean profiles of firefox 55.0.3 and 62.0, both 64-bit and default settings.
    The first time i click the button after installation, it opens its home page in a new tab (expected).
    In here, i create a new account, verify the email address and log in. After that, when i click the
    button, its pop-up remains open and i can enable it (the button becomes bright) and if i want, i
    can also select a country (expected).
    However, my external ip remains the same, as before installation/activation of the extension.
    I check it by going here: https://bearsmyip.com/ and here: https://iplookup.flagfox.net/.
    I tried to change several times the country, disable/reanable the extension but nothing was
    changed.
    Now, as of private windows, i can confirm again that it does not work at all. The first time i click
    the button it opens its home page in a new tab where i log in. After that, every time i click the
    button it does the same thing, bringing me again in its home page, where i am already logged in.

    Odpověď vývojáře

    zveřejněno před 7 lety
    Hi Cicada, sorry for the issues!

    1. TunnelBear does require a cookie to be used on the device in order to recall login status/information. If you clear your cookies, you will be required to sign back in to the application. We are aware of concerns surrounding this, but there are no immediate plans to change this implementation at this time. This is intended behaviour for the app currently.

    2. The other two issues definitely don't sound right at all. The extension should be working with private browsing mode, and it definitely should not be displaying your personal/original IP, you should only see the TunnelBear IP address while connected. Note however, the extension only affects the browser it is installed on, not all applications on the device. If you are seeing the IP in another browser/app, then that would be expected.

    In any case, for those problems, please contact support at https://help.tunnelbear.com/hc/en-us so that our support bears can try to solve those issues for you! We'll be happy to help troubleshoot there :)
  • od uživatele Uživatel Firefoxu - 5567891, před 7 lety
    I have tried to use it Twice; it doesn't function. Hibernating?
    I have run several different AV scans; the computer is clean.
    No support or help buttons.
    Rating: No stars.

    Odpověď vývojáře

    zveřejněno před 7 lety
    Hey there, sorry for the issues! Can you try contacting support about this at https://help.tunnelbear.com/hc/en-us? Our team can take a more detailed look at the problems you are running into!
  • od uživatele Uživatel Firefoxu - 13994127, před 7 lety
    Signed in, verified my email, but still every time I click the extension just takes me to the webpage of my profile. Great. What am I meant to do with that? Useless.

    Odpověď vývojáře

    zveřejněno před 7 lety
    Rawr, that's no good! Are you clearing your cache/cookies automatically by any chance? The extension relies on a browser cookie to keep you logged in, so if this is the case, you won't remain signed in. If not, please get in touch with support at https://help.tunnelbear.com/hc/en-us, they can help investigate this issue further for you!
  • od uživatele Uživatel Firefoxu - 14311631, před 7 lety
    Could not connect from China

    Odpověď vývojáře

    zveřejněno před 7 lety
    So sorry for the connection issues! Please contact support at https://help.tunnelbear.com/hc/en-us - they can take a closer look at any issues, and offer further troubleshooting steps!