Hello,

Did you installed native connector? Look to documentation [1] for more info.
If it will not work for you, then create new issue here [2] or here [3].

[1] https://wiki.gnome.org/Projects/GnomeShellIntegrationForChrome/Installation
[2] https://github.com/nE0sIghT/chrome-gnome-shell-mirror/issues
[3] https://bugzilla.gnome.org/enter_bug.cgi?product=chrome-gnome-shell