Hey there,

Are you still having troubles with 1Password X? If so, please do email us all the details to support+extension@1password.com and we’ll be happy to help you!

Hey there!

It sounds like you might have a local vault in your desktop app, while the extension only works directly with your 1Password.com account.
You’ll want to migrate your data from the local vault to your 1Password.com account’s vault, then you’ll see all your logins in the extension: https://support.1password.com/migrate-1password-account/

Hey Rob,
Are you still having issues with changing your password or getting the extensions working reliably? If so, please email us at support+extensions@1password.com so we can help you get things sorted out!

Hey Sed,
Are you still having this issue? If so, please send us an email with all the details to support+extensions@1password.com. We’d love to help you get things sorted.

Hey MusicMan,

I think you might have missed some very important points of information here that will make you very happy:

- This extension does not work with the 1Password desktop app and does not access local vaults on your computer, but instead it reads and writes data to our cloud service where our users vaults are stored securely. This extension works completely differently than the good old companion extension that you are used to, but that is not to push on or force users to move to our membership service at all.

- You can still download and install the companion extension which will still work with your 1Password 6 and Firefox, no membership required. You can find it here: https://1password.com/browsers/
If you do decide to join our membership service, you do not have to store your data on our servers. You most definitely can keep working with local vaults, but then again - you won’t be able to work with 1Password X.

- We still sell standalone licenses for 1Password 7, for customers who don’t want or need the membership service and its bundle of features and benefits, though I highly recommend you sign up for the 30 days free trial and check it out for yourself before making a decision.

Feel free to email us at support@1password.com for more info.

Hey Andre,
Can you please email us with the details so we can help you out with this?
Please email us at support+extensions@1password.com.

Hey there,
Are you still experiencing this issue? If so please email us at support+extensions@1password.com with as many details as you can so we can troubleshoot this with you.

Hey there,

If you have Firefox set up to never remember history and to always use private browsing, that might cause this behavior. Please disable one of these features and test again.

If that didn’t help, please email us at support+extensions@1password.com with all the details.

Hey Johannes,

If you are still experiencing issues please email us at support+extensions@1password.com and we’ll be happy to help.

Hey there,
If the default shortcut of CMD+Period does not work for you, you can change the default shortcut in 1Password X’s settings page. Please try changing it to a different combination until you find one that works for you.

If you’re still having troubles, please email us at support+extensions@1password.com and we’ll be happy to help you further.

Hi there. Please do shoot us an email at support+x@1password.com so we can get to the bottom of it. We’ll likely ask for some logs to help us diagnose where the issue is coming from. Thanks!

Hi there – 1Password X is a full-featured application baked into an extension. That means that when you fully quit the browser, you’re also quitting 1Password X. If you find yourself quitting the browser often, we also offer a desktop-dependent 1Password extension which you can find on our downloads page.

You can find the desktop-dependent 1Password extension on our downloads page. If you’re having a hard time, feel free to send an email to support+extensions@1password.com, and we’ll point you in the right direction.

Not to worry! We’re here to help. Feel free to get in touch with us at support+x@1password.com. My team and I would love to walk you through how to use 1Password X. :)

Thanks for your feedback, @ff_user. If you’re willing to give 1Password another shot, I encourage you to reach out to us via email – support@1password.com. We’re happy to help in any way we can.

I’m so happy to hear you love 1Password — I do too. :) Thank you so much for sharing your experience with us. 1Password X fits my workflow best, but I understand that’s not the case for everyone.

With that said, I’m happy to let you know the `copying` bug you encountered has been fixed, and we’ve since made a lot more awesome changes to the way 1Password X works.

Several months ago we released a new feature on macOS to be tested in the 1Password X beta for Chrome; It’s called Desktop App Integration. Desktop App Integration allows 1Password X to connect with the 1Password desktop app, leveraging it for its locking and unlocking capabilities, item editing features and more. This means while using Desktop App Integration, clicking the “Edit” button in 1Password X results in a 1Password Mini modal(popup) opening up with full item editing capabilities (instead of having to edit on 1Password.com in a new web page). The team just released Desktop App Integration for Firefox and is working hard to tune it up for use in Windows and the stable 1Password X builds. If this is something you’re interested in learning more about it, the following 1Password Forum post by my buddy Mitch explains how it works - [1Password Discussion Forum : Desktop App Integration]https://discussions.agilebits.com/discussion/101231/introducing-desktop-app-integration-for-mac/p1). Let us know if you decide to give 1Password X another shot sometime. :)