Thank you for reporting this! It appears that Firefox recently experienced an issue related to extensions. This affected all extensions, not just AdBlock. A fix has been rolled out with the latest release of Firefox, so as long as you're using the latest version, you should be all set now. Here's some more information about what happened: https://blog.mozilla.org/addons/2019/05/04/update-regarding-add-ons-in-firefox/

-Christina, Director of Support @ AdBlock

Thank you for reporting this! It appears that Firefox recently experienced an issue related to extensions. This affected all extensions, not just AdBlock. A fix has been rolled out with the latest release of Firefox, so as long as you're using the latest version, you should be all set now. Here's some more information about what happened: https://blog.mozilla.org/addons/2019/05/04/update-regarding-add-ons-in-firefox/

-Christina, Director of Support @ AdBlock

Thank you for reporting this! It appears that Firefox recently experienced an issue related to extensions. This affected all extensions, not just AdBlock. A fix has been rolled out with the latest release of Firefox, so as long as you're using the latest version, you should be all set now. Here's some more information about what happened: https://blog.mozilla.org/addons/2019/05/04/update-regarding-add-ons-in-firefox/

-Christina, Director of Support @ AdBlock

i usted no lee Inglés, por favor pegue el texto siguiente en Google Translate: https://translate.google.com/


Thank you for reporting this! It appears that Firefox recently experienced an issue related to extensions. This affected all extensions, not just AdBlock. A fix has been rolled out with the latest release of Firefox, so as long as you're using the latest version, you should be all set now. Here's some more information about what happened: https://blog.mozilla.org/addons/2019/05/04/update-regarding-add-ons-in-firefox/

-Christina, Director of Support @ AdBlock

Thank you for reporting this! It appears that Firefox is currently experience an issue related to extensions. This is affecting all extensions, not just AdBlock. We're crossing our fingers for a quick fix! Here's a link with more information about the bug: https://bugzilla.mozilla.org/show_bug.cgi?id=1548973

Hi! We're sorry you're not happy with AdBlock! We have some troubleshooting tips for unblocked ads here: https://help.getadblock.com/solution/articles/6000061202-seeing-unblocked-ads-start-here-

If they don't help, feel free to open a ticket at help.getadblock.com. Please include AdBlock's debug information, a link to a page where you're seeing ads, and a screenshot of the ads (https://help.getadblock.com/solution/articles/6000087856-how-do-i-give-you-debugging-information-). We'd love to help get this straightened out for you. Thanks!

- Christina, Director of Support @ AdBlock

Hi, thanks for your comment. There should definitely be a difference in the number of ads you see after installing AdBlock. It can depend on the sites you're visiting, among other things. If you're seeing ads, the first step is to determine whether the ads are legitimate ads or malware. No ad blocker can stop ads that infiltrate web pages because of malware. The only way to remove the ads is to remove the malware. Next, check for common reasons legitimate ads aren't blocked. Please try the troubleshooting steps outlined in the following article: https://help.getadblock.com/solution/articles/6000061202-seeing-unblocked-ads-start-here-
- Rhana, AdBlock Community Manager

Bitte fügen Sie den folgenden Text in Google Translate ein: https://translate.google.com
Hi there! I'm sorry we let you down. I'd love to know more about how we disappointed you and see if there's a way we can change your opinion for the better. If you feel like it, please drop us a line at help@getadblock.com and let's talk. :)
- Rhana, AdBlock Community Manager

Hi! If https://getadblock.com/firefox is giving you trouble, you may find it easier to install it from the Firefox Add-ons Store at https://addons.mozilla.org/en-US/firefox/addon/adblock-for-firefox. If you're still having trouble, please drop us a line at help@getadblock.com. Thanks!
- Rhana, AdBlock Community Manager

Hi, thanks for your comments! YouTube has all the resources of Google's huge ad tech development team behind it. Ad blockers rely on a community of volunteers who maintain (in their spare time) the filter lists that block ads. So far, the volunteers have been keeping up quite well. If you're seeing ads in YouTube videos, try these troubleshooting tips: https://help.getadblock.com/solution/articles/6000109702-i-m-seeing-ads-in-youtube-videos
- Rhana, AdBlock Community Manager

We do not change or modify your search settings. Please open a ticket at https://help.getadblock.com/support/home and we will look into the issue further.

Hi, and thanks for your comments. Thanks especially for pointing out the oversight in AdBlock's description in the AMO. We'll get that corrected ASAP.

The Acceptable Ads program isn't a con. It's a compromise, a way to help creators get the revenue they need to keep creating the content we all enjoy, while protecting us all from the truly bad ads nobody wants. The vast majority of our users are grateful for this middle way. Folks who want a scorched-earth approach are welcome to check out uBlock Origin. Its developer has a different philosophy than we do, so it meets a need we have chosen not to.

I know it's frustrating to ask for help, only to be told to try a complicated-looking series of debugging steps. We do this for a few reasons. Sometimes we ask our users to help troubleshoot issues that we can't reproduce. Much of the time, the steps we suggest are the result of successful troubleshooting; that is, they are the solution. We never want our users to feel they're getting a runaround or being directed to useless information. If we get something wrong in a support article and we are taken to task, whenever possible I'll fix it then and there. With one person supporting 65M users, we can't devote the in-depth 1:1 time we would all prefer. Last but not least, product reviews (along with Twitter and Facebook) aren't the best place to troubleshoot issues. It's much better to open a ticket on our support portal, help.getadblock.com.

If you've run into an issue and neither our responses to other reviews nor our knowledge base has helped, I encourage you to open a ticket. I'll be happy to dig in as much as needed to get things working for you again. :)

- Rhana, AdBlock Community Manager