Hi there, we apologize for the negative experience you’ve had. Temu has a very strict Cash Back policy. In most cases, if you’ve clicked on the Temu app, a TEMU promotional email, or used non-Coupert promotions before placing an order, it can affect the attribution of the order, causing the merchant not to provide Cash Back. Since the merchant has not provided the order information, investigating Missing Cash Back requires you to provide proof of the order.
We understand that your experience has been significantly impacted, and you don’t need to submit all your order details. You only need to provide the details of 3-5 of your orders to service@coupert.com. We will investigate your issue. We look forward to hearing back from you.