Have used this for years but now it will not work for the last week or two and is causing other browser problems. Makes one wonder whether the info in one's vault is really secure because they can't fix it. Have spent hours with their support agents with no result and they give a different story every time as to when it will be fixed, Does not inspire confidence and would not recommend this

Before this week I would have recommended this service, but for some reason the plugins for firefox and chrome have stopped working, and even the desktop app doesn't work anymore. The only thing that works is logging onto the website itself. They need to fix this soon.

Same as everybody else. Identity safe can't log on, just sits and spins. Left computer on all night and it was still spinning this AM.
Guess I'll just have to print out a copy of all my passwords and leave it on my desk for all to see. thanks a lot Norton and Mozilla! Too bad there is not a sub category for less than 1 star!

I just bought a new windows 10 machine. I had a Vista machine. The vault was working great on Vista, but it just sits there and spins when I try to unlock the vault on my new Windows 10 machine.

I don't know really why Norton don't care to our needs and finish working on Identity Safe fast ??!!!

Why all this time and why wasting our
time ??

You need to make Identity safe not free then let us know and anyone need to pay will pay but respect us.

doesn't keep up with Firefox updates - works fine & then next update it's useless. very poor option for passwords as you can't assume it'll always work. Latest Firefox update rendered it useless once again. Frustrating.

We've all been waiting on Norton to fix Identity Safe on Firefox, and I was excited to see that it was working right after the last update. BUT it only worked for about 10 minutes. Now it's back to not letting me log in for autofilling passwords in this browser. It still works on Internet Explorer and on my iPhone. Norton is more frustrating than it's worth lately.

Ich bin mit Norton nicht mehr zufrieden. Diverse Features, wie Norton Safe, funktionierten monatelang nicht - dementsprechend war die Freude groß, als endlich ein Update erschien. Leider nicht mit dem vollen Leistungsumfang, den man als User gewohnt war.
Dann vor ein paar Tagen kam schon wieder das Aus für Norton Safe. Der Versuch mich im Browser in den Norton Safe einzuloggen, schlägt fehl - jedoch ohne das ein Hinweis o.ä. ausgegeben wird. Funktioniert einfach nicht mehr.
Ich habe genug von Norton, ich werde auf andere Produkte umsteigen, mit dem Geld, dass ich für Norton Security & Co ausgebe, kann ich mir auch funktionierende Produkte kaufen!

After decades of using Norton products, I am now ready to look elsewhere. The problem isn't your browser, it's Norton! They are just not interested in producing quality software for individual users. Blaming Firefox or Chrome is just smoke and mirrors on the part of an unqualified Customer Service. Identity Safe is lousy shoddy software that fails under the least bit of internet stress. Just say good-bye and bite the bullet - don't give them your money any more.

The add on for Mozilla was working - now it isn't. I have removed the add on, closed and reopened Mozilla, uploaded again and it still does not work.

I agree, every time Firefox updates, NIS does not work. I have to go in and add it to the add ons.
This time it still doesn't work.
Can't you and Norton get together before releasing a new update and get it right with Norton?
Rating is for Firefox

Firefox releases updates that are not compatible with Identity Safe on a frequent basis. I depend on Identity Safe to manage my logins, and it has proven to be reliable for many years. Firefox, on the other hand isn't, so now I use Chrome. The rating is for Firefox, not Identity Safe.

I just installed Firefox on my ThinkPad running Windows 10 and up until the time I tried to get Norton's tool bars installed I was very pleased with FF and considered uninstalling IE 11. Unfortunately, the add-on for ID safe appears not to be able to support a local vault for the passwords. I don't know if this is a Norton problem or FF. There is no way I going to place my passwords online. Does anyone know of a workaround?

It seemed like I waited a year for Norton Identity Vault to work with Firefox again. When it was added about a month ago it had limited functionality but it worked. Starting November 27, 2016, it now crashes when I try to enter my vault pin! The Error Message: "Sorry, something went wrong. Please try again."

Norton bekommt es einfach nicht hin Identity Safe funktionierend in Firefox einzubinden.
Diese Add on will sich einloggen obwohl ich bei Identity Safe schon eingeloggt bin. Es lädt und lädt und lädt ........
Absolut unbrauchbarer Schrott.
Ein Armutszeugnis für Norton.

Like all programs from Norton it works badly. There are other cloud services better.

Einloggen läuft. Bitte warten... und warten, und warten, und warten......
Mehr passiert nicht!
Add-on Version: 1.1.54
Weniger als 1 Stern geht leider nicht!

I have the same issue as tricel (Sept. 4 review) This has never worked. I've uninstalled and reinstalled numerous times and I'm sure I have the latest updates. When I click "Open Vault" I get the "Sorry, something went wrong..." notification. So far, this has been useless for me.
I also agree that a local option should always be available. I hate using the cloud.

When logging in all I get is spinning dots. Oh and I am not a retard, my machine is plugged in, turned on and I was using your latest crap version 1.1.54

Als jahrelanger Nutzer von Norton, werde ich nach Ablauf meiner Laufzeit, kein Norton Produkt mehr wählen. Norton ist nicht in der Lage, Teile des Funtkionsumfangs eines gekauften Programmes vernünfig zu programmieren, sodass dieses auch läuft.
Ein einloggen und benutzen des Identity Safe ist schon seit einem Jahr bei Firefox nicht möglich und auch bei Google Chrome siehts nicht viel besser aus. Auf vielen Websiten funktioniert es bei Chrome nicht, bei Firefox 49 funktioniert leider überhaupt nix.

It used to work great! then it stopped working and now the process to log in is ridiculous!!! I f you log in from the menu bar (that is if it lets you this day) you have to log in again to log into a page?? If you surf to another page, you have to log in again?? What happened to the stay logged in option?? And the log out option?? You guys need to fix it!! I love firefox but I need my ID safe to work. If it doesn't soon I'll have to quit Firefox ;-( If there was a minus on the star rating I'd have put Minus 5 stars at least. Please fix it, its frustrating as hell.

When logging in nothing happens - a spinning wheel with nothing! Was hopeful, now will disable . . . .

This plugin slows down your browsing experience significantly. When visiting pages with many form fields (e.g. while working on my shop backend) the system almost freezes. I think it's because the plugins tries to establish a connection to the Norton server, which is incredibly slow.

Whatever you say in Symantec, this add on isn't functional...you should consider giving our money back because this problem exists 6 months already!!!

I prefer to use the local password vault option for NIS, yes you can still use the local option if you never set up a cloud vault. This addon does not see my NIS local vault and I refuse to use a cloud option. Are you freaking serious? The cloud is not safe and NOT PRIVATE!!!!!

FYI- Chrome and IE still work with the NIS password manager with a local vault. So you may be making a decision for me, unfortunately.