Easy to use, only have 1 password to hold onto. Sometimes you have to re-login, but otherwise, makes it easy to keep track of passwords

installation confusing

Not sure who I am more unhappy with Webroot or Lastpass but I had to make a LastPass account through Webroot to store my passwords. Been using Webroot for years and very happy. Now somehow I am locked out of my LastPass account because I "forgot password" I had written it down so I don't know how that happened can't recover it so now I have to get a new account with a new email. No longer can be attached to Webroot. So disappointed to lose 8+ years of passwords

Very convenient

Used to be a great service. I was subscribed for years until an update broke the addon on my home computer and my work computer.

Customer Support takes days at a time to reply to my messages and then they "resolved" my ticket without doing a thing after two months!

I then asked for a refund for my annual subscription which still has 9 months paid for. They said that while they normally offer refunds they wouldn't refund me.

I have switched over to Bitwarden. Fortunately it was simple to export my LastPass passwords and transfer then to Bitwarden.