Reviews for NordPass® Password Manager & Digital Vault
NordPass® Password Manager & Digital Vault by NordVPN
Review by Alex
Rated 4 out of 5
by Alex, a year agoI had the old extension (now called "desktop app ver.") and it worked just fine until I tried this one. Autofill is not working now on either the old or the new version.
Update: I read other reviews and discovered the incompatibility with DarkReader, so I solved the problem, but one question remains. What is the difference between this and the old app? Why should I download a new extension?
Response to developers: First and foremost, thank you for your prompt response. Secondly, I am not a programmer and had to research to understand what Manifest V3 is, so please forgive my ignorance. I will improve the rating because I appreciate the development efforts.
Update: I read other reviews and discovered the incompatibility with DarkReader, so I solved the problem, but one question remains. What is the difference between this and the old app? Why should I download a new extension?
Response to developers: First and foremost, thank you for your prompt response. Secondly, I am not a programmer and had to research to understand what Manifest V3 is, so please forgive my ignorance. I will improve the rating because I appreciate the development efforts.
Developer response
posted a year agoHi Alex, thank you for the feedback. The difference of the apps is huge in terms of the technology. The new add-on is a stand-alone app which you can use without the desktop app which was not the case previously. Also the new one is built in compliance with the new Manifest v3 requirements which makes add-ons safer, more efficient, and better for your privacy. Unfortunately for developers it means that the add-on must be rebuilt almost from scratch and that's what we did recently. We are sorry for the inconvenience while we tirelessly try to improve the app every day. We believe that the new app if not today then very soon will bring way better experience than the old one.
809 reviews
- Rated 5 out of 5by Firefox user 13039860, a day ago
- Rated 5 out of 5by Fernanda Pissurno, a day ago
- Rated 5 out of 5by Firefox user 19069205, 2 days ago
- Rated 5 out of 5by MattyIce, 5 days ago
- Rated 5 out of 5by Firefox user 16363207, 5 days agoAlways works most time. Unless Human error. Any problems usually answered with in a few hours.
Developer response
posted 3 days agoHi! Thanks for your feedback! We're glad to know it's working well for you😊 - Rated 5 out of 5by Firefox user 19054870, 7 days ago
Developer response
posted 4 days agoHi there! Sorry to hear you're having trouble. Currently, storing and auto-filling 2FA codes in Vault is only available for Business users. You can learn more here: [https://support.nordpass.com/hc/en-us/articles/13876344728849-How-to-set-up-2FA-codes-with-NordPass-Authenticator] 🔐- Rated 5 out of 5by Firefox user 19053321, 8 days ago
- Rated 5 out of 5by Firefox user 19045669, 9 days ago
- Rated 5 out of 5by SonOfMoge, 10 days ago
- Rated 5 out of 5by Firefox user 18979262, 10 days ago
- Rated 2 out of 5by Kirchner, 10 days agoGood password manager, but terrible and slow customer service. I had to remove the MFA on my account due to a new phone and I did not have access to my recovery codes anymore. After jumping through several hoops, each taking a day for them to respond, I was suddenly asked to resubmit everything I had already submitted. I will rather reset all my passwords than deal with Nord in the future. Will definitely not consider any of their products again.
Developer response
posted 4 days agoHi Kirchner, I'm sorry to hear about your experience with our customer service. It sounds frustrating to have to resubmit information. I'd like to make it right. Please email our support team at support@nordpass.com for more personalized assistance. Your feedback is valuable and appreciated. - Rated 5 out of 5by jg_scooter, 10 days ago
- Rated 1 out of 5by Firefox user 19045924, 10 days ago
- Rated 5 out of 5by Mike, 12 days agoWhen it had to connect to the desktop app, it was often messing up. Now that the add-on is independent of the desktop app, it has been working great all of the time.
- Rated 5 out of 5by Eva, 12 days agoI've tried Lastpass and all the others. This is the best of the whole lot.
- Rated 1 out of 5by Skinner, 12 days ago
- Rated 5 out of 5by Dimitrije, 13 days ago
- Rated 4 out of 5by Firefox user 18579185, 13 days ago
- Rated 5 out of 5by Ambon, 13 days ago
- Rated 5 out of 5by Elais, 14 days ago
- Rated 5 out of 5by Firefox user 18982143, 15 days agoVery handy. I have been using it for about 4 years and am still happy. Some issues may appear when you clean your PC of clutter, but after reactivating the add-on, everything returns to normal.
- Rated 4 out of 5by Firefox user 19036645, 15 days ago
- Rated 5 out of 5by Firefox user 18517346, 15 days ago