Reviews for NordVPN - a VPN proxy extension for Firefox
NordVPN - a VPN proxy extension for Firefox by NordVPN
Review by Firefox user 14586994
Rated 3 out of 5
by Firefox user 14586994, 4 years agoGreat addon to complement the Nord VPN Desktop app in case you want to control when you activate VPN and which websites are whitelisted, but it has few issues:
1. There is no easy way to whitelist websites, apart from clicking on the extension, going to settings, going to Bypass List, copying and pasting the website url (needs to have http:// otherwise it won't work) then saving and reloading the website. They need to make this easier by having an option while right clicking the page or by having a simple "add to whitelist" button in the extension menu, like ad blockers do.
2. There are to blacklists. It would be useful to have the option to run the extension in either whitelist or blacklist mode and select which websites to be tunnelled and which to be not. Right now there is only whitelist option.
3. Ever since the recent Firefox update to version 89, the extension randomly stops working, it will not login into the account anymore. The solution is to remove the extension and add it back again which is a pain because all the whitelisted website are gone and there's no obvious way to back them up. I'm not sure if it's an additional Firefox settings that is causing this problem or the Nord VPN extension hasn't been updated yet, but once every 2-3 days I have to do this.
Overall I'm happy with it, but Widnscribe has more settings and is easier to use. Not as reputable as Nord VPN, but Nord could make the extension a bit more feature-rich.
1. There is no easy way to whitelist websites, apart from clicking on the extension, going to settings, going to Bypass List, copying and pasting the website url (needs to have http:// otherwise it won't work) then saving and reloading the website. They need to make this easier by having an option while right clicking the page or by having a simple "add to whitelist" button in the extension menu, like ad blockers do.
2. There are to blacklists. It would be useful to have the option to run the extension in either whitelist or blacklist mode and select which websites to be tunnelled and which to be not. Right now there is only whitelist option.
3. Ever since the recent Firefox update to version 89, the extension randomly stops working, it will not login into the account anymore. The solution is to remove the extension and add it back again which is a pain because all the whitelisted website are gone and there's no obvious way to back them up. I'm not sure if it's an additional Firefox settings that is causing this problem or the Nord VPN extension hasn't been updated yet, but once every 2-3 days I have to do this.
Overall I'm happy with it, but Widnscribe has more settings and is easier to use. Not as reputable as Nord VPN, but Nord could make the extension a bit more feature-rich.
Developer response
posted 4 years agoHello. We do appreciate your feedback and will definitely forward it for further consideration! As for the issue that you are facing, it is possible that the extension interferes with another extension on your browser. Please contact our customer support team at support.nordvpn.com for them to check what could be causing the issue and help you solve it faster. Our team is available 24/7! -G.M.
2,647 reviews
- Rated 1 out of 5by MightyE, 18 hours agoWhat a horrid experience. Absolutely NO CUSTOMER SERVICE. This was a total waste of a hundred dollars plus a Private IP address that does not allow a simple Google search. Oh, if you are a software engineer or developer, I am sure it's great. For someone just wanting privacy and to stay out of the mainstream, forget it. They don't have time to help you with anything. They simply want your money. 26 pages of 1 STAR REVIEWS says it all. 26 pages of people hosed.
Developer response
posted 17 hours agoHello! We are sorry to hear about your negative experience. With that said, we would be more than happy to help you out! It would be best if you could get in touch with our support team via live chat at support.nordvpn.com. Alternatively, you can contact us via Facebook, Instagram, or X.com at @NordVPN. We are always accessible 24/7. - K.S - Rated 5 out of 5by Boriel, 3 days ago
- Rated 5 out of 5by arisarge, 5 days ago
- Rated 3 out of 5by Tc0d3r, 8 days ago
- Rated 5 out of 5by MarsLife, 10 days ago
- Rated 5 out of 5by kalm, 17 days ago
- Rated 5 out of 5by thmaster123, 23 days ago
- Rated 1 out of 5by Dragon_fly_77, 25 days ago
- Rated 1 out of 5by Dev, a month agoI rarely use nordvpn but whenever i tried to use it via firefox extension it doesn't work, what a waste of money this service has been, I am cancelling my account and advise people reading this review to not waste your money on a vpn service that doesn't work.
Developer response
posted a month agoHello. Our apologies for the negative experience. May we ask if you've tried contacting our customer support team to find out what could be causing the issue? We strongly advise you to reach out to them. Our team is ready to help 24/7 at support.nordvpn.com. Stay safe! -Neo Developer response
posted a month agoHello. We are very sorry to hear of your displeasure. Our team would like to find out the reason behind the low score! Could you send us a message at support.nordvpn.com? In case of any issues, we'd be happy to help! -N.F.- Rated 5 out of 5by Firefox user 18049869, a month ago
- Rated 5 out of 5by Kev, a month ago
Developer response
posted a month agoHello, Carl! We are glad to hear you find our service useful! Stay safe. -L.L.- Rated 1 out of 5by thejammonster, a month agoI (regrettably) already paid for your service, STOP ADVERTISING a dozen other services every time I connect my VPN
Developer response
posted a month agoHello. We apologize if our notifications caused you any inconvenience. Your feedback is valuable to us and it will be transferred directly to the responsible team. -L.L. Developer response
posted a month agoЗдравствуйте! Не могли бы вы, пожалуйста, уточнить, что именно у вас не получилось? Мы с удовольствием вам поможем, но нам нужна дополнительная информация. -L.L.- Rated 5 out of 5by thomaat, 2 months agoThe addons works for me better than the app. windows sometimes be late when tunrning off the connection but not 1 problem with this
Developer response
posted a month agoHello. We’re sorry to hear about the issues with the app! Could you please contact our team at support@nordvpn.com? They will gather the necessary information to assist you, ensuring that you can also use the app. -E.G. - Rated 3 out of 5by Firefox user 18923947, 2 months agodie Funktion an sich ist ganz gut aber jetzt werden nach einer Zeit im geöffnten Firefox, die Seiten nicht mehr geladen. wenn man die Verbindung kurz ausschaltet kann man die Seiten wieder laden.
Developer response
posted 2 months agoHallo! Wir entschuldigen uns für etwaige Unannehmlichkeiten. Wenn Sie derzeit die Kill-Switch-Funktion in den Erweiterungseinstellungen aktiviert haben, können Sie versuchen, sie zu deaktivieren, um zu überprüfen, ob das Problem dadurch behoben wird. Sollte das Problem weiterhin bestehen, wenden Sie sich bitte per Live-Chat oder E-Mail an support.nordvpn.com an unseren Support, um weitere Unterstützung zu erhalten! – Neo - Rated 5 out of 5by Firefox user 18359664, 2 months ago
- Rated 5 out of 5by Viktor Fulop, 2 months ago
Developer response
posted 2 months agoHello! We are sorry to hear about the displeasure. Could you describe the issues you had with our services with some more information? We are here to help you out! -L.L.- Rated 5 out of 5by valter, 2 months ago
- Rated 5 out of 5by Firefox user 14900131, 2 months ago
- Rated 1 out of 5by Hajnalka, 2 months ago
- Rated 5 out of 5by VAL, 2 months ago
- Rated 4 out of 5by GamePlayer547, 2 months agoUnfortunately you may have to sacrifice usefulness in a website here and there -- but well worth it with all the surveillance going on nowadays.
Developer response
posted 2 months agoHi there, thank you for sharing your thoughts! If you ever run into difficulties accessing certain websites, our support team at support.nordvpn.com will be glad to walk you through possible solutions and help you get the most out of the service. -P.B.