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Reviews for TunnelBear VPN

TunnelBear VPN by TunnelBear, LLC

3.5 Stars out of 5
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Review by HELPINGREVIEWZ
by HELPINGREVIEWZ, 5 years ago
A dangerous "VPN" addon. Using the "free" version you must login everytime you open your browser. So you think you're not protected? Think again. You must separately press the button to select a proxy to use otherwise your still using your home IP? ANy notification of this? NO way-easy to be suckered into giving your home IP. Then the country you select is not valid takes you to an entirely different country and then d/c you midstream with no warning. Very small data limits less than 1gb. What a BS VPN not worth installing unless you want to give many your home ip.

Developer response

posted 5 years ago
Rawr! Thanks for the review. I'd like to address a few things you have said - first, it's not intended that you have to log in each time to use the extension, regardless of free vs paid (we have no system that would only have free accounts doing this, it's likely that you are running into a bug rather).

Next, we have a very strict NO LOGGING policy: https://www.tunnelbear.com/privacy-policy/. You can clearly see here that we do not log any IPs. I'd also like to inform you that regardless of paid, free, which VPN provider you use, the VPN provider you are using ALWAYS knows your original IP. This is why it's imperative that you use a VPN provider that you can trust. You're free to use another VPN service of course, but we'd appreciate it if you could refrain from spreading misinformation regarding our product. I assure you we are committed to protecting our users' privacy, as this is the core element of our product.

In any case, if you want us to take a look at that bug, please reach out at tunnelbear.com/support.
277 reviews