Reviews for Proton Pass
Proton Pass by Proton
32 reviews
- Rated 2 out of 5by randomuser, 2 years agoI really want to like it. I love Proton Mail. I'd hoped to have all PWs in one safe place, then delete them from Firefox and different profiles in Chrome. I need to see all the passwords on one page, the way all the browsers display them, and manage them from that page. I also need to easily choose login credentials when there is more than one profile on a site. For now, I'll stick to managing PWs through browsers. Please make this look more like what everyone's used to.
Developer response
posted 2 years agoThank you for taking the time to review our service! Introducing a full screen Web app is on our roadmap and its development has already started: https://proton.me/blog/pass-roadmap-2023. Please note that you can already easily select one of multiple logins available for a certain service, by selecting the Proton Pass icon in the login field. - Rated 2 out of 5by Firefox user 18020073, 2 years agoI have used Protonmail merrily for many years, and trust it quite a lot, so when this service popped up I was very promptly in.
The very second website I used after installation was such a spectacular disaster that I had to remove the add-on entirely.
I will TRY to explain (plus superficially mention a couple other things I found lacking).
1. I don't love the large pop-up window asking for something on the side. I IMAGINE it asked if I wanted to save my password for this site, or maybe if I wanted to implement the password it had already stored from the CVS import I had performed minutes earlier. There was no way to know because most of the right-hand side text was clipped, and it would not fill the space even if I reduced the zoom level of the page.
2. Installation process... not great. Too unclear on the results. In my case I could never plainly see if the add-on was already working unless I checked via the Firefox manager.
3. The really egregious problem took place as I was trying to log-in into my bank's website.
My bank has a system that includes 3 pages for that purpose.
1st page you enter your card. 2nd page your password. 3rd page you scan a QR code that a physical token reads and gives you a numerical transitory PIN to be entered in some fields.
It was on this third page that the catastrophic behaviour of the add-on manifested.
The PIN is 8 digits long. Each digit is entered in its own separate space (there are 8 different tiny areas to enter each number).
The 1st and 8th areas showed automatically the icon of ProtonPass. And nothing else could be input into those spaces.
So from 8 digits, I could only enter 6.
Since those numbers are time sensitive, the only way to solve the situation was to deactivate the add-on.
You can imagine how useless this nice idea quickly turned for me.
I hope I was able to explain the situation because my intention is not to simply to berate this tiny piece of software, but to actually help make it better.
Best wishes with the development, very likely I'll come back some months later to check it again.Developer response
posted 2 years agoThank you for your feedback. We appreciate your input on what we can do to improve the extension with future iterations.
For 1), are you using any custom font on your web browser? We're aware of the issue and we're going to address it in a future update.
3) This isn't an issue that we've encountered before. If you're able to reproduce it, would you consider contacting us via the Settings → Support option in the extension, and give us more information so we can document the report? Namely, please send us a screenshot, if possible, tell us the website's name, as well as your OS and browser versions. - Rated 2 out of 5by Haru, 2 years agoI hope the Proton team is putting a lot of effort into this extension because currently, it's not working well at all. I'd say that it only offers to autofill my info on about 50% of the sites I've tried to use it on. When I enter new login info for a website, it pretty much NEVER offers to remember it. I would submit bug reports, but I don't want to take the time because it doesn't work more often than it does. I really wish there was a standalone app for Windows instead of only the browser extension because I'd like to be able to use it for passwords that are outside of the browser as well. I also worry that there could be security vulnerabilities that are due to the browser and extension ecosystem. I'm a paid subscriber and rather disappointed, at the moment.
Developer response
posted 2 years agoThank you for your review! We're working on improving the auto-fill for all websites. Auto-fill may also work on one OS version, but not on another.
Feel free to contact us at pass@protonme.zendesk.com with more details about your device model, app version, and which exact websites/apps don't work, so we can document your report in order to improve our extension in upcoming updates. - Rated 2 out of 5by Seth, 2 years agoA bit buggy, but I have hopes for the future of this extension.
In it's current state, passwords fail to autosave, autofill is shaky and it is probably a good idea to use in conjunction with something like Bitwarden. Hopefully they will resolve this swiftly.Developer response
posted 2 years agoHi! Did a password fail to auto-save when you generate it directly through the suggestion while signing up at a certain web service? If so, you can view any generated passwords in the past day by opening the Pass extension → select + → Password → Password history.
This way you can find the password and save it in your login item for which it was created.
As for autofill, could you let us know for which apps/web services it didn't work, so we can document this for future improvement? We're saving all feedback from our community in order to improve autofill further and further in future updates. - Rated 2 out of 5by ObeLadi, 2 years ago
- Rated 2 out of 5by Firefox user 13923064, 2 years ago
- Rated 2 out of 5by Federico, 2 years agoSo far, it doesn't work on most websites. I mean, it doesn't show the Proton Pass icon and don't autofill.
Developer response
posted 2 years agoHi! That doesn't sound right at all. Can you please make sure you've enabled auto-fill in the extension's Settings? If you have, please report this issue to us at pass@proton.me so we can investigate and help you with troubleshooting.