Log in
Preview of SDX - GC Embeddable Framework

SDX - GC Embeddable Framework by Survey Dynamix

Enables auto transfer to a Survey Dynamix survey when a call ends on Genesys Cloud's Embeddable Framework

5 (1 reviews)
5 Users
You'll need Firefox to use this extension
Download Firefox and get the extension
Download file
About this extension
The Survey Dynamix for GC Embeddable Framework add-on fixes the problem of Genesys Cloud agents accidentally ending interactions without transferring the caller to a survey. The solution is very simple. When you click End Call, the extension kicks in and transfers the caller to a queue or secure call flow instead. All you need to do is set the Queue/Flow ID in the extension options.
Rated 5 by 1 reviewer

Star rating saved

5
1
4
0
3
0
2
0
1
0
Permissions and dataLearn more

Required permissions:

  • Access your data for sites in the mypurecloud.com domain
  • Access your data for sites in the mypurecloud.de domain
  • Access your data for sites in the mypurecloud.ie domain
  • Access your data for sites in the mypurecloud.jp domain
  • Access your data for sites in the mypurecloud.com.au domain
  • Access your data for sites in the pure.cloud domain
More information
Add-on Links
Version
1.3
Size
38.58 kB
Last updated
4 years ago (28 Jul 2021)
Related Categories
Version History
Add to collection
Report this add-on
Release notes for 1.3
In the event of a transfer failing, instead of ending the call after 5 seconds, the end call button will revert to native behaviour so the agent can manually end the call.
More extensions by Survey Dynamix