They just released a TERRIBLE update with some utterly senseless and ill-advised changes. Evidently going to ignore the massive backlash from users and not fix any of it. AVOID.

New look absolutely sucks.

New UI removes easy access to TOTP, will be canceling before my next renewal.

A good app/extension/service, but the new interface is awful and nowhere near as useful as the old interface.

Cette dernière version est un désastre au niveau ergonomie. Des coins arrondis là où il n'y en a pas besoin, des fonctions simples plus difficiles à trouver qu'avant et un aspect global enfantin et disproportionné. Décevant.

The new UI is bad, but that's up to one's taste and needs, so we can skip it.
But UX? Absolutely horrible!
Why would you decide it's cool to have all of the passwords show always? It slows down the extension (if the user needs to enter the extension).
I won't repeat the rest of the user feedback others have already written.
You've seen on Chrome that users absolutely hate the new look and functionality.
You saw on Reddit people were completely loosing their minds how bad all of this is.
And you're like: "Let's destroy our rating on Firefox as well".
I understand this went through a beta phase - and clearly you had the wrong people provide you with feedback - or you didn't invest time in getting the right people test this.
I'm working in IT, and I can tell you none of this has been handled properly - whoever was in charge of this change has completely failed at their job.
Rolling out these changes gradually? Yes
Seeing all of the feedback and stopping the rollout until you figure out how to deal with a huge backlash? Nope, let's ignore it, roll it out to everyone and then say we're going to give you options.
Terrible strategy - this is exactly how you loose clients.

What on Earth happened? This new UI was definitely an unwelcome Christmas gift. It was already getting bad when they introduced this weird navy/puke-blue color, but the newest update just threw it off a cliff. Now I need to click like 4 different buttons to copy my username/password. I used to only need to click 2. There was absolutely nothing wrong with the old UI. Fire the UX guy who came up with this crap and go back to the original dark-themed version and get rid of this puke-blue color while we're at it. Don't become LastPass, please. I'm begging you!

new UI is meh. Otherwise its a lifesaver extension.

Very bad UI changes, sorry for the guy who made it but it's better to face the truth and learn from errors. Switched back to v2024.11.2 and disabled auto update. Bad in design and bad in functionality, note these always come together because .. ergonomic you know? no you don't. these changes have clearly been made by someone who does not use Bitwarden as much as we do. can see it in a bit of a second.

I used to love the Bitwarden extension, but after they switched to this new UI, I can no longer say that. Instead of clicking on the name of the login to fill the page, now I have to look for and click on a tiny little button. NO. This is NOT better, bring it back the way it was, or give us a setting to choose how we want it.
This one little detail greatly changes how we interact with the app.

Edit: And copying the username/password is now a 2 click step instead of 1 click!!
Come on Bitwarden, why are you going backwards??

Fantastic features and functionality but the new UI is awful. I'll change my rating to 5 stars once they fix it or revert it.

Would definitely be 5/5 stars but this last update made the app worse. It looks worse, it performs worse, the layout is worse. Bitwarden had a good app going. I don't think anyone was asking for a makeover. We just want a fast, lightweight password manager. We had that but now we don't.

Before the new change I would have given Bitwarden a 5 star review. The new change makes it impossible to use for me. It used to show me my logins above any password box. It no longer does that. When I try to use it from the button, instead of just tapping on the name like it used to be, now you have to click on a tiny little button that says "Fill". I find this tiny button too hard to use. Please bring back the old interface. I will be looking for a new password manager now :(

Edit: The response is of no help to me. You have put in the ability to bring back the old way of doing things, but it is not the default behavior. I have to go into settings on every one of my machines and do a bunch of changes just to make it usable. Your insistence on keeping the horrible new default behavior is a big mistake. The new UI looks like it was made by a 5 year old. Your response has a spelling mistake, but it is your response to everyone. Are you a bot?

UI redesign looks bad (curves, whitespace), Fill button is miniscule (no more card click to fill), detection now broken on some sites, don't need Send button, some useful settings taken away, don't need animations. It's clear the dev team is just adding crap to stay busy. BW's GitHub backlog is pretty intense; they should be resolving GitHub issues and internal bugs instead of making the interface uglier and then needing to bugfix the uglier interface.

For the most part it's great, but I can't give 5 stars when they take a great UI and change it up and make it look like it's from 2008.

I used to consider this a 5-star product. The latest update has slowed response time, complicated the interface, and drastically reduced the number of logins that successfully autofill. The dropdown now takes up more screen space for no clear reason. The structure for use has been needlessly altered. After being trained by years of use to click on an entry to fill the login fields, that same action now opens the edit screen. It was a great product that did not need "improving". I will continue to use it, but it is no longer the fast, intuitive tool that it was. After more days of fighting with it, I am downgrading my rating. I am sick of "improvements" that drastically reduce product usability.

Response to the developer response since I cannot email:
Like most of the other commenters I have seen in blogs and other discussions, I have tried that. It does NOT address most of the glaring deficiencies of your "upgrade".

You had a quick, effective product. You have changed the basic user structure, a slap in the face of long-time users, and the new format is MORE difficult to use:
- small fill button in LARGE edit field (how often do you think a user needs to EDIT, rather than FILL a login screen?)
- the changed format above exactly opposite of the muscle memory trained by years as a user of your product
- loading ALL vault items instead of matching only (slower load and why do you think us users used folders and search???)
- larger screen footprint (your app is NOT my primary focus on the screen - it is a TOOL to support what is displayed on the rest of the screen)

It's simple. Respect your users or lose them.

I have moved back to an older version of Bitwarden which I will use until/unless I find another password manager. If you force me to upgrade, I will leave immediately.