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Preview of Alga - AI Ticketing Assistant for MSPs

Alga - AI Ticketing Assistant for MSPs by Nine Minds

Provides suggestions for MSP tickets.

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Your MSP's New Best Friend. Get ticket summaries, intuitive titles and categories, resolution advice, and client-ready responses in one click.Open help desk ticket. Alga summarizes. Then, in one click get resolution advice. Plus, she generates a client-ready response. Alga is free for life, with unlimited use.Alga showing response in MSP software.Alga showing title, summary, and category in MSP software.Alga showing advice in MSP software.
About this extension
Alga is a free extension that uses integrated AI to assist IT Technicians and Managed Service Providers who use ConnectWise to manage help desk service tickets. By downloading Alga, you agree to our privacy policy. Alga helps improve SLA response times and combats IT technician mental fatigue.

Features:

Ticket Title: Get intelligent new titles for service tickets based on their content.
Summary: Receive a synopsis of the ticket's history.
Categories: Ticket categories are automatically generated.
Giving Advice: Get real-time advice on how to handle tickets.
Writing Responses: Generate customer-ready responses with a single click.


Requirements:

Alga works with ConnectWise on any Windows, Mac, or Linux computer running Firefox, and supports on-prem ConnectWise users!
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Required permissions:

  • Access your data for all websites

Optional permissions:

  • Access your data for all websites
More information
Version
0.0.0.2
Size
841.56 KB
Last updated
a year ago (Aug 14, 2024)
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