It was great up until the most recent update. Now they've "updated" the user interface so that it takes multiple clicks just to copy a password and so that if your extension sidebar is too narrow you literally can't even reach the Settings menu.

This rolled to Chrome for me a week ago or so and the BW team got a huge backlash from users very consistently over the new UI/UX. One would think they'd have learned from this and rolled everything back, but no. Knowing everyone hated this, they proceeded to roll this out to Firefox as well, the exact same interface that everybody already told them was bad. Great way to alienate users, Bitwarden. I'm switching to another platform and I've canceled my subscription.

The new extension seems to follow a trend set by Microsoft. If a task can be accomplished with one mouse click, two mouse clicks must be better. In the older extension, I could copy a password with a single click. Now, I have to select the info button, then pick password from a dropdown. This is not an improvement, in my opinion.

In the older version, selecting the entry would autofill. Now, I have to find the small button to autofill. Clicking on the entry opens the listing.

Some of this can be attributed to having to learn the new interface. Some of it can be attributed to prettifying it at the expense of usefulness.

I'll be looking at downgrading to an older version.

The latest release is absolutely confusing. Why was it necessary to change the UI such that I have to make more clicks to accomplish the same function. And displaying all logins on the main screen is impossible to use with hundreds of logins in my vault. I am not happy with this 'upgrade'.

Good app but horrible redesign.

The fill button is a disgrace and an incredibly bad idea.

They just released a TERRIBLE update with some utterly senseless and ill-advised changes. Evidently going to ignore the massive backlash from users and not fix any of it. AVOID.

New look absolutely sucks.

New UI removes easy access to TOTP, will be canceling before my next renewal.

A good app/extension/service, but the new interface is awful and nowhere near as useful as the old interface.

Cette dernière version est un désastre au niveau ergonomie. Des coins arrondis là où il n'y en a pas besoin, des fonctions simples plus difficiles à trouver qu'avant et un aspect global enfantin et disproportionné. Décevant.

The new UI is bad, but that's up to one's taste and needs, so we can skip it.
But UX? Absolutely horrible!
Why would you decide it's cool to have all of the passwords show always? It slows down the extension (if the user needs to enter the extension).
I won't repeat the rest of the user feedback others have already written.
You've seen on Chrome that users absolutely hate the new look and functionality.
You saw on Reddit people were completely loosing their minds how bad all of this is.
And you're like: "Let's destroy our rating on Firefox as well".
I understand this went through a beta phase - and clearly you had the wrong people provide you with feedback - or you didn't invest time in getting the right people test this.
I'm working in IT, and I can tell you none of this has been handled properly - whoever was in charge of this change has completely failed at their job.
Rolling out these changes gradually? Yes
Seeing all of the feedback and stopping the rollout until you figure out how to deal with a huge backlash? Nope, let's ignore it, roll it out to everyone and then say we're going to give you options.
Terrible strategy - this is exactly how you loose clients.

What on Earth happened? This new UI was definitely an unwelcome Christmas gift. It was already getting bad when they introduced this weird navy/puke-blue color, but the newest update just threw it off a cliff. Now I need to click like 4 different buttons to copy my username/password. I used to only need to click 2. There was absolutely nothing wrong with the old UI. Fire the UX guy who came up with this crap and go back to the original dark-themed version and get rid of this puke-blue color while we're at it. Don't become LastPass, please. I'm begging you!

new UI is meh. Otherwise its a lifesaver extension.

Very bad UI changes, sorry for the guy who made it but it's better to face the truth and learn from errors. Switched back to v2024.11.2 and disabled auto update. Bad in design and bad in functionality, note these always come together because .. ergonomic you know? no you don't. these changes have clearly been made by someone who does not use Bitwarden as much as we do. can see it in a bit of a second.

Terrible UI changes that prioritize form over function. There used to be one button to copy your username, and another button to copy your password. Now there is a single copy button and after clicking it a menu appears and you have to click a second time to select whether you want to copy the username or password. Apparently you can disable this in the settings. But that change should have been optional and not forced on the user. Making them have to figure out on their own there is a setting to change the behavior of the copy buttons. Moving the folders into a drop down also makes it slower to navigate to a specific folder.

I used to love the Bitwarden extension, but after they switched to this new UI, I can no longer say that. Instead of clicking on the name of the login to fill the page, now I have to look for and click on a tiny little button. NO. This is NOT better, bring it back the way it was, or give us a setting to choose how we want it.
This one little detail greatly changes how we interact with the app.

Edit: And copying the username/password is now a 2 click step instead of 1 click!!
Come on Bitwarden, why are you going backwards??