Hi, Hackney. We are deeply sorry to hear about your recent experience where you were directed to a website that did not meet the high standards we strive to uphold. Please provide the domain name of the website in question so that we have taken immediate action to add the seller to our blacklist to prevent any future recommendations from the platform. We have no partnerships with the relevant stores. Our service is designed to objectively display search results and help our users save money. When using our service, we recommend selecting stores that are marked with a “Trusted Store” badge to ensure a safer shopping experience. If you have any questions, feel free to contact us at service@coupert.com.

Hi Sanya, we are deeply sorry for your dissatisfaction and concerns. In response to the issues you mentioned about spam and false information, we would like to emphasize the high importance we attach to customer privacy and information security. We will never intentionally mislead or deceive customers, and we take a number of steps to ensure our services live up to our promises. If you receive any spam that is not related to our services or feel that you are being interfered with unnecessarily, please report it to us immediately and we will take appropriate action as soon as possible. We firmly oppose any form of spam. If you have any questions, feel free to contact us at service@coupert.com.

Hi there, we’re sorry to hear that you do not get a valid coupon code from us. For some stores, coupons may not apply to your order because some coupons may have some purchasing criteria. We would like to emphasize the high importance we attach to user privacy and information security. We will never collect or misuse users' personal information, and our only goal is to provide users with a quality service experience. You can contact us at service@coupert.com and we'd love to search for more valid coupons for you.

Hi Mike, when a pop-up appears, you will find a "Snooze for 6 hours" checkbox on the notification. By checking this box, you can temporarily prevent any more pop-up notifications from Coupert during your current shopping journey. A 'shopping journey' refers to the time from a visitor's first arrival at a website page on the browser and the time they stop using the site, such as closing the browser window or quitting the browser. Once your shopping journey ends or after a 6-hour timeframe, pop-up notifications will automatically reset to their default settings. This means that the pop-ups will display again. If you have any questions, feel free to contact us at service@coupert.com.

Hi there, when a pop-up appears, you will find a "Snooze for 6 hours" checkbox on the notification. By checking this box, you can temporarily prevent any more pop-up notifications from Coupert during your current shopping journey. A 'shopping journey' refers to the time from a visitor's first arrival at a website page on the browser and the time they stop using the site, such as closing the browser window or quitting the browser. Once your shopping journey ends or after a 6-hour timeframe, pop-up notifications will automatically reset to their default settings. This means that the pop-ups will display again. If you have any questions, feel free to contact us at service@coupert.com.

Hi Rezi, we are deeply sorry that the extension you mentioned cannot function properly. Could you please contact us at service@coupert.com so that we can know more details to investigate further for you.

Hi NicoGonMun, we are really sorry for bringing you a bad user experience and we have always attached great importance to users’ feedback. Could you please kindly contact us at service@coupert.com and inform us of your problem in more detail? So that we can serve you better. We would appreciate hearing from you.