Reviews for Rakuten: Get Cash Back For Shopping
Rakuten: Get Cash Back For Shopping by Rakuten
Review by Kelvin
Rated 4 out of 5
by Kelvin, 5 hours ago881 reviews
- Rated 5 out of 5by Firefox user 14631537, 6 hours ago
- Rated 5 out of 5by Firefox user 18835599, 12 days ago
Developer response
posted 13 days agoWe'd love to hear your feedback and address any concerns you have! Please reach out to our team at socialhelp@rakuten.com.- Rated 5 out of 5by 远离中共邪教快退出党团队, 15 days ago
- Rated 1 out of 5by Bobbyp, a month ago
- Rated 5 out of 5by rdp73667, a month ago
- Rated 5 out of 5by Chris, a month ago
- Rated 5 out of 5by Firefox user 18790568, a month ago
- Rated 5 out of 5by Nicole, a month ago
- Rated 5 out of 5by Donna, 2 months ago
- Rated 5 out of 5by denise, 2 months ago
- Rated 5 out of 5by Firefox user 18756958, 2 months ago
- Rated 4 out of 5by Jacque1961, 2 months ago
- Rated 5 out of 5by Firefox user 18719520, 3 months ago
Developer response
posted 3 months agoWe're sorry you have had this experience shopping at AliExpress while using our Rakuten Browser Extension. Our extension, once activated, is there to track your eligible purchase made through AliExpress for Cash Back, and should not interfere with the any viewed page or the checkout process. All purchases are made directly with the merchant through their website. The extension is just there to help apply eligible coupons and to make sure your purchase tracks for Cash Back. If you believe our extension is interfering with the checkout process, please reach out to our team at socialhelp@rakuten.com so we can help you out.- Rated 5 out of 5by Firefox user 18693881, 3 months ago
- Rated 5 out of 5by Firefox user 18700305, 3 months ago
- Rated 1 out of 5by Firefox user 17490776, 3 months agoIt worked before, but now it just keeps complaining about ad blocker even though I don't have one installed.
Developer response
posted 3 months agoWe typically see these issues when our Members have any ad or internet traffic blocking extensions added and enabled in the browser they use to access our services or at the computer/network level when shopping from a laptop or desktop computer. This issue may also be caused by the anti-virus software you currently use. Updating the extensions, anti-virus software, or your router to trust Rakuten, in most cases, resolves these issues. For more help, please reach out to us at socialhelp@rakuten.com. - Rated 3 out of 5by SL, 3 months agoI'm new to this extension. It adds an obnoxious floating purple bubble on the right side of the screen that pops up on a bunch of websites and then asks me to "check for deals". This creates attention fatigue. A very poor UX choice by the company.
Sure, I can click "disable for this session" or "disable for 30m" but I still shouldn't have to do that.
So far after a month, I've earned zero dollars. Not worth the hassle.Developer response
posted 3 months agoThank you for this feedback about our Rakuten Browser Extension. We are sorry this new feature isn't to your liking. You can slide this "bubble" out of the way, up and down the viewed page. Like you are aware, it can be hidden for 30 minutes or hidden for the shopping session. If, for some reason, you find this feature is not ideal for how you like to shop, you can uninstall our extension and shop by visiting our website, Rakuten.com, directly or by shopping from our app on any iPhone, iPad, or Android device. - Rated 5 out of 5by Firefox user 17430646, 4 months ago
- Rated 5 out of 5by Naif1987, 4 months ago
- Rated 3 out of 5by aurpine, 6 months agoIt used to work well but the latest update broke it. Clicking the extension doesn't do anything anymore and you can't activate so it's essentially useless. The bubble still shows up on pages though.
Edit: tried reinstalling and it still doesn't work. There's something wrong with version 5.48.0Developer response
posted 6 months agoYou can get our extension back up and running by uninstalling it from your copy of Firefox (if installed). Then, you can download our Rakuten Browser Extension from our website, Rakuten.com, or through Firefox Browser Add-Ons page. If you have any more questions or encounter any more issues, don’t hesitate to reach out to us at socialhelp@rakuten.com - Rated 1 out of 5by SFinSF, 6 months agoDisabled due to the persistent bubble that sits like a festering boil, unable to be lanced.
Guess what, when you don't give the option to turn off an annoying "feature" then people disable the extension.
BTW, I've been using eBates/Rakuten for 20+ years, since 2001.Developer response
posted 6 months agoThank you for sharing this feedback about the recent updates to our extension. We'll use this, and other Member feedback, to continue to improve our extension to make it a more seamless and less intrusive addition to your shopping experiences.