Reviews for Rakuten: Get Cash Back For Shopping
Rakuten: Get Cash Back For Shopping by Rakuten
62 reviews
Developer response
posted 4 years agoWe always want our members to receive the Cash Back they earn! We'd like to look into this for you as promptly as possible. Please email us at memberservices@rakuten.com.- Rated 1 out of 5by Firefox user 14022003, 5 years agoFor whatever reason, this extension is just sitting there doing NOTHING and I have to contact Rakuten for manual corrections CONSTANTLY!! Is there a better cash back extension out there???
Developer response
posted 5 years agoWe're sorry to hear you've had this experience with us. Please reach out to us at memberservices@rakuten.com so we can look into this for you. - Rated 1 out of 5by bape, 5 years agoConstantly get a yellow ribbon notifying that this add on is slowing down firefox.
Developer response
posted 5 years agoOur development team is aware of this issue and it should be resolved in a future update/release of our Cash Back Button extension. In the meantime, you may access our services directly by going to Rakuten.com or by using our mobile app. - Rated 1 out of 5by Firefox user 15412955, 5 years agoPast month or so, has caused my browser to be unusable with slowdown and lag. And 90% of the time, doesn't actually track cash back - its intended function.
Developer response
posted 5 years agoOur development team is aware of this issue and it should be resolved in a future update/release of our Cash Back Button extension. In the meantime, you may access our services directly by going to Rakuten.com or by using our mobile app. - Rated 1 out of 5by dave, 5 years ago
- Rated 1 out of 5by greekstallion, 5 years agoThis add-on all of a sudden started causing immense lag and for my browser to lock up. Reinstalling didn't fix it. Only fix was to uninstall the add-on, which is a bummer because I used it a lot. Other reviews show I'm not alone. Add-on hasn't been updated in a month and a half.
Developer response
posted 5 years agoOur development team is aware of this issue and it should be resolved in a future update/release of our Cash Back Button extension. In the meantime, you may access our services directly by going to Rakuten.com or by using our mobile app. - Rated 1 out of 5by Firefox user 15899196, 5 years agoCurrent version of the addon significantly lags the search suggestions for google.com. Reinstall didn't do anything.
Developer response
posted 5 years agoOur development team is aware of this issue and it should be resolved in a future update/release of our Cash Back Button extension. - Rated 1 out of 5by turtlefish, 5 years agoThe add-on causes Google suggest slowdown on google.com page
Developer response
posted 5 years agoThis issue can typically be fixed by making sure your browser is up-to-date and uninstalling and reinstalling our Cash Back Button extension. For more help, please reach out to us at memberservices@rakuten.com. - Rated 1 out of 5by Firefox user 12795564, 5 years ago
- Rated 1 out of 5by Firefox user 14820261, 5 years ago
Developer response
posted 5 years agoWe'd love to help troubleshoot any issues you are having with our Cash Back Button. Please reach out to our team at memberservices@rakuten.com. We are here to help!- Rated 1 out of 5by Firefox user 15289936, 5 years ago
- Rated 1 out of 5by Firefox user 15236060, 5 years ago
- Rated 1 out of 5by Firefox user 15114797, 6 years agoWhat has happened to this app?? I can't get it to work at all anymore :(
Developer response
posted 6 years agoWe are working with our developers to resolve this issue. Please reach out to us at memberservices@rakuten.com so we may assist you in bringing full functionality to your Cash Back Button. - Rated 1 out of 5by Firefox user 13028117, 6 years agoNot working properly. Can't login to sites because it blocks the login option. No "Activate Later" and no "X" to close button option. Used to be terrific. Not now.
Developer response
posted 6 years agoWe are working with our developers to resolve this issue. Please reach out to us at memberservices@rakuten.com so we may assist you in bringing full functionality to your Cash Back Button. - Rated 1 out of 5by Firefox user 14158999, 6 years agoStopped working properly. Always asking to Log In
Developer response
posted 6 years agoOur team is actively working with Mozilla's Firefox to resolve this issue for our members. You will need to be sure that you have the most recent version of Firefox installed. Then proceed to https://www.ebates.com/button.htm and simply click the “Get the Button” link. This will automatically update your Cash Back Button. - Rated 1 out of 5by Firefox user 15048340, 6 years agoWont open, wont remind me, wont register a purchase
Developer response
posted 6 years agoOur team is actively working with Mozilla's Firefox to resolve this issue for our members. You will need to be sure that you have the most recent version of Firefox installed. Then proceed to https://www.ebates.com/button.htm and simply click the “Get the Button” link. This will automatically update your Cash Back Button. - Rated 1 out of 5by Firefox user 14680265, 6 years agocan not download the button says connection error
Developer response
posted 6 years agoOur team is actively working with Mozilla's Firefox to resolve this issue for our members. You will need to be sure that you have the most recent version of Firefox installed. Then proceed to https://www.ebates.com/button.htm and simply click the “Get the Button” link. This will automatically update your Ebates Cash Back Button. - Rated 1 out of 5by Firefox user 15019661, 6 years agoThis is useless for Firefox on my iMac right now. For some reason I don't have access to update the latest version. Only 4.17 is available to me. When I click the pop-up button in my menu, nothing happens now! I can't even access the eBates website. Please, please fix this!
Developer response
posted 6 years agoWe definitely want to make sure our Cash Back Button and our website are working for all our members. Please reach out to our Member Services team by email at memberservices@rakuten.com so we may work with you directly to get this fixed. - Rated 1 out of 5by Firefox user 15001527, 6 years agoCan't close Ebates covering window wo having to go to their website.
Developer response
posted 6 years agoWe definitely want the Button to be helpful, not a nuisance. Here’s how to disable the pop-up reminders:
1. Click on the Cash Back Button icon (the “E”).
2. Click on “Settings” at the bottom of the drop-down that appears.
3. To hide the Activate Cash Back reminders, check the box for “Do not display Activation Hover on these sites.”
4. Enter the URLs of sites you don’t want reminders for. When you’re done, click "Save.” - Rated 1 out of 5by Firefox user 14997524, 6 years agoAfter several weeks, the add-on still does not allow one to login and actually use Ebates. Please fix!
Developer response
posted 6 years agoOur team is actively working with Mozilla's Firefox to resolve this issue for our members. You will need to be sure that you have the most recent version of Firefox installed. Then, proceed to https://www.rakuten.com/button.htm and simply click the “Get the Button “link. This will automatically update your Ebates Rakuten Cash Back Button.
If this does not resolve your issue, please email us at memberservices@rakuten.com so we further assist. - Rated 1 out of 5by Teresa, 6 years agoCash back button no longer works/activates on shopping sites, I click button,now it takes me to rakuten to sign in and begin shopping from that site, does NOT work like it used to!
Developer response
posted 6 years agoHi Teresa!
Our team is actively working with Mozilla's Firefox to resolve this issue for our members. Please click through directly from Ebates.com for your shopping in the meantime. We'd like to do something special for you. Please email us at memberservices@ebates.com with the subject of your email "Firefox Button Assistance". - Rated 1 out of 5by Firefox user 14983086, 6 years agoI have been useing this app with firefox and when I apply the cashback button it takes you off of ebay and on to Rakuten where you have to sign in every time.Rakuten says to go through Rakuten to ebay.I still did not get the cashback even after going through Rakuten to ebay.
Developer response
posted 6 years agoOur team is actively working with Mozilla's Firefox to resolve this issue for our members. Please click through directly from Ebates.com for your shopping in the meantime. We'd like to do something special for you. Please email us at memberservices@ebates.com with the subject of your email "Firefox Button Assistance". - Rated 1 out of 5by Firefox user 14972482, 6 years agoAfter the update to Rakuten I have been unable to use the add-on. Whenever I click to activate I get prompted for credentials and taken away from the website. I thought the issue would be resolved by now - two weeks since I noticed the issue.
Developer response
posted 6 years agoOur team is actively working with Mozilla's Firefox to resolve this issue for our members. Please click through directly from Ebates.com for your shopping in the meantime. We'd like to do something special for you. Please email us at memberservices@ebates.com with the subject of your email "Firefox Button Assistance". - Rated 1 out of 5by r3dxk1ng, 6 years agoEver since firefox updated the ebates button no longer works and is pretty much useless. It asks me to log in and once I do and try to use it, it repeats the log in. Its as if it is a an older version of the button. Basically I am having the same problem with it as every other firefox user in these reviews. It has been going on for over 2 weeks now. Very dissapointed that it has not been resolved by now.
Developer response
posted 6 years agoOur team is actively working with Mozilla's Firefox to resolve this issue for our members. Please click through directly from Ebates.com for your shopping in the meantime. We'd like to do something special for you. Please email us at memberservices@ebates.com with the subject of your email "Firefox Button Assistance".