Reviews for Rakuten: Get Cash Back For Shopping
Rakuten: Get Cash Back For Shopping by Rakuten
62 reviews
- Rated 1 out of 5by Firefox user 12585061, 6 years agoSince last update it stopped working in Firefox. It shows a popup with only 1 button with no options to dismiss and when you press the button it always bring you to rakuten site and ask you to login. It's more than 2 weeks since the plugin is broken and nobody is doing anything. tried it on 2 computers and got the same behavior... In Chrome it's working fine.
Developer response
posted 6 years agoOur team is actively working with Mozilla's Firefox to resolve this issue for our members. Please click through directly from Ebates.com for your shopping in the meantime. We'd like to do something special for you. Please email us at memberservices@ebates.com with the subject of your email "Firefox Button Assistance". - Rated 1 out of 5by Firefox user 13114880, 6 years ago
- Rated 1 out of 5by sunsetlover, 6 years agoNot working as of May 4, the FF mess date. It will flash on sites that are Ebates members, but it doesn't retain log in info. It brings you back to Ebates/Rakuten to sign in, every time you click on "activate cashback". One problem could be cookies. There's no ebates.com any more, it's now Rakuten.com. Come on Ebates, fix it.
Developer response
posted 6 years agoOur team is actively working with Mozilla's Firefox to resolve this issue for our members. Please click through directly from Ebates.com for your shopping in the meantime. We'd like to do something special for you. Please email us at memberservices@ebates.com with the subject of your email "Firefox Button Assistance". - Rated 1 out of 5by Firefox user 14799972, 6 years agoFor the Google extension I'd give this a 5 star but the Firefox one will not work for me. I installed it and when i go to a site it shows red around the icon and when I click the icon it just takes me back to the Ebates website to sign in again. Even though I am already signed in. Ive tried to uninstall and reinstall and it still won't work. It works fine in Chrome, this loop keeps happening in FF which stinks because I use FF as my primary browser.
Developer response
posted 6 years agoThank you for reporting this. Our team is actively working with Mozilla's Firefox to resolve this issue for our members. Please visit Ebates.com and click Shop Now for the store you would like to earn Cash Back with when using Firefox. Thank you for your patience and understanding. - Rated 1 out of 5by Firefox user 14779228, 6 years agoI like Ebates, but this browser add-on is too overreaching. I don't need non-disappearing pop-ups on every merchant site I visit advertising the cash-back rate. Nor do I need to see cash-back offers in search results (I cannot believe this is touted as a feature). There is, apparently, no way to turn either of these features off? I'll still use the site, but this add-on is spam.
April 28 update: This response is telling. The button is an "R." I don't want activation hover on any site - is your solution to create a whitelist that covers all Ebates/Rakuten merchants? And there is no "Do not display Product Search Recommendations" option in the settings - https://s.put.re/FNnXcqat.pngDeveloper response
posted 6 years agoWe definitely want the Button to be helpful, not a nuisance. Here’s how to disable the pop-up reminders and search recommendations:
1. Click on the Cash Back Button icon (the “E”).
2. Click on “Settings” at the bottom of the drop-down that appears.
3. To hide the Activate Cash Back reminders, check the box for “Do not display Activation Hover on these sites.”
4. Enter the URLs of sites you don’t want reminders for. When you’re done, click "Save.”
5. You may also check the box "Do not display Product Search Recommendations" - Rated 1 out of 5by LastLonewolf, 6 years agoI noticed that the response by the developer to "Firefox user 14468774" question about PRIVACY CONCERNS was not fully answered. The developer said "We will never use this feature to create, send, delete, or modify emails on your behalf." But did they say that they would never READ YOUR EMAIL? No they did not. Other rebate add-ons do not go anywhere near the permissions that this add-on does. Very concerning. I was going to install but I think I will just use Ebates without using this add-on.
Developer response
posted 6 years agoWe appreciate your concern. A cool feature of the Cash Back Button is to provide members with quick access to their order confirmations. Allowing access provides us with the ability to identify order confirmations and provide a link from your Cash Back Balance page. - Rated 1 out of 5by Firefox user 14468774, 6 years agoVery intrusive on privacy. Of course the add-on requires to see what you are browsing to be capable of finding other prices, but this requires a lot of trust in the developers.
Moreover, when trying to login through Google Ebates requires these permissions:
"Ebates wants to access your Google Account
This will allow Ebates to:
Read, compose, send, and permanently delete all your email from Gmail"
...why would they require to send/delete email from your account is far beyond me.
Bottom line: Great add-on but requires a lot of trust into the developer... but considering they are attempting to takeover your email account, I see no reason to trust them.
One star will stay until this privacy issue is resolved.Developer response
posted 6 years agoThis feature helps us identify a store's order confirmation email so we can get Cash Back added to your account quicker. Unfortunately, this message originates from Google, and Ebates is unable to adjust it to reflect the feature’s actual use. We will never use this feature to create, send, delete, or modify emails on your behalf.
You can "Unlink" your Gmail Account Permissions with Ebates here: https://www.ebates.com/account-settings.htm and still be able to use your Gmail address for Cash Back shopping with Ebates. - Rated 1 out of 5by Firefox user 14269816, 6 years ago
- Rated 1 out of 5by Firefox user 14206351, 7 years ago
- Rated 1 out of 5by Firefox user 13604162, 7 years ago
- Rated 1 out of 5by AsheWednesday, 7 years agoI like ebates but this plugin has slowed down my Firefox to a crawl (I'm using the latest version on a brand new 2017 gaming laptop--this shouldn't be happening). Please fix this extension! Maybe there should be an option to disable ebates constantly autosearching every page for deals/rebates? If I'm shopping, I'll click the button in the toolbar. No need for ebates to be running when I'm on Facebook.
- Rated 1 out of 5by Klouri, 8 years agoUSED to love ebates, but today when I'm in a hurry and need to check out, the ebates "rate ebates" window won't close and it's been over half an hour and now I must start over with a new window!!! NOT WORTH THE DISCOUNT!!! HATE EBATES FOR THIS!!!!!
Developer response
posted 8 years agoHi Klouri - We're very sorry to hear about your negative experience with the Cash Back Button. Can you email us at cashbackbutton@ebates.com with additional details on what happened - for instance, which store were you shopping with?
This will help us identify the issue and get it fixed ASAP.
Thank you for your help!