You have to use this extension to enable click to call through the web client, but it needlessly takes over any mailto links as well, forcing you to copy/paste any email addresses into your browser. There's no reason for this, whatsoever, and it's a huge headache when using Genesys Cloud for business purposes.

Great companion to PureCloud that lets me handle my calls right next to all the web apps I use every day

Great addition to Firefox that let's me use my contact center anywhere on the web