Reviews for RoboForm Password Manager
RoboForm Password Manager by Siber Systems
Review by Firefox user 17762763
Rated 5 out of 5
by Firefox user 17762763, 3 years agoI have used Roboform for over 15 years. At times I became annoyed with it, but gradually the issues became worked out. I very seldom see a login problem on my laptop, but the mobile app is clumsy to use and often misses the logon boxes.
On a laptop browser it identifies most login boxes and offers to fill, them but occasionally misses. In that case, I click on the extension and choose the login; relatively painless.
I recently had a problem logging into their Roboform website. I sent support emails and they were always answered in 24 hours or less. The thing that they suggested in their reply is to use a screen recorder to produce an MP4 file that shows all that actually happened. I downloaded one they suggested (free to use and not have to install). I recorded exactly what happened. That made everything so clear to me and them.
The response and suggested remedies came immediately, and each time I used the screen recorder to upload my test results, which they make very easy to do. In this case the front line support couldn't answer the question so they escalated it to a higher tier level. Again, and immediate response and the guy nailed the issue and it was solved in minutes. In my experience this is as good as web support can get.
I also got frustrated last year and paid for a one month trial for Nord VPN as well as their password manager. The PW manager was a complete mess and I spend days with their support people who basically claimed that what I was seeing was not true. They offered to look at screen shots of the problem. This was an issue because they only accepted *.PNG files, etc, etc. It was simply too much trouble and they never solved the issues. I cancelled both trials.
So, I see some reviewers here saying they will look for a better alternative, and there are many. But recently one of the biggest was hacked, and are any others really any better? I doubt it.
I have made peace with Roboform and it serves my needs without hiccup 99% of the time.
Unless there is a major flaw that I can't live with or fix, then I'm staying with Roboform. At least I can give their support a A+ grade, while almost all other web support from ANY other app or company has never been that good except ExpressVPN. That's why I'm staying with both of them for the indefinite future.
PW managers are unfortunately necessities and can present a risk by themselves because all your data is there in one place. But, realistically there is no alternative to using them as long as the world and the internet continue to become more of a risk literally every day.
On a laptop browser it identifies most login boxes and offers to fill, them but occasionally misses. In that case, I click on the extension and choose the login; relatively painless.
I recently had a problem logging into their Roboform website. I sent support emails and they were always answered in 24 hours or less. The thing that they suggested in their reply is to use a screen recorder to produce an MP4 file that shows all that actually happened. I downloaded one they suggested (free to use and not have to install). I recorded exactly what happened. That made everything so clear to me and them.
The response and suggested remedies came immediately, and each time I used the screen recorder to upload my test results, which they make very easy to do. In this case the front line support couldn't answer the question so they escalated it to a higher tier level. Again, and immediate response and the guy nailed the issue and it was solved in minutes. In my experience this is as good as web support can get.
I also got frustrated last year and paid for a one month trial for Nord VPN as well as their password manager. The PW manager was a complete mess and I spend days with their support people who basically claimed that what I was seeing was not true. They offered to look at screen shots of the problem. This was an issue because they only accepted *.PNG files, etc, etc. It was simply too much trouble and they never solved the issues. I cancelled both trials.
So, I see some reviewers here saying they will look for a better alternative, and there are many. But recently one of the biggest was hacked, and are any others really any better? I doubt it.
I have made peace with Roboform and it serves my needs without hiccup 99% of the time.
Unless there is a major flaw that I can't live with or fix, then I'm staying with Roboform. At least I can give their support a A+ grade, while almost all other web support from ANY other app or company has never been that good except ExpressVPN. That's why I'm staying with both of them for the indefinite future.
PW managers are unfortunately necessities and can present a risk by themselves because all your data is there in one place. But, realistically there is no alternative to using them as long as the world and the internet continue to become more of a risk literally every day.
4,544 reviews
- Rated 5 out of 5by Firefox user 19217854, 16 days ago
- Rated 4 out of 5by ervin, 18 days ago
- Rated 5 out of 5by Firefox user 18339748, a month ago
- Rated 5 out of 5by Firefox user 18909586, a month ago
- Rated 5 out of 5by Firefox user 17412081, a month ago
- Rated 1 out of 5by Firefox user 19509674, a month agoTwo windows 11 pro pc units, cannot add extension to toolbar in firefox. Multiple tickets that can't be fixed from the lack of support. They hold your sign in credentials hostage and or may delete them at anytime. Multiple issues with security such as having to make sure it doesn't stay signed in indefinitely. You better keep multiple copies of your sign in information or you will be having to redo constantly.
- Rated 5 out of 5by Firefox user 14753630, a month agoHave used Roboform for years and it works great. Easy to learn. Incldue Login,Safegards(Notes) Identities (Fill the forms with you personal information. Works for me and wont leave home without it
- Rated 1 out of 5by Veter, 2 months agoAwful premium support. I have a lagging roboform addon on my installation. The "premium" support without any measurements or logging rejects to help me. Without any reason and checking they say the problem in firefox, not addon. They reject to make any logs or debugs or anything else.
- Rated 5 out of 5by Firefox user 19440375, 2 months ago
- Rated 5 out of 5by Firefox user 19440225, 2 months ago
- Rated 5 out of 5by Firefox user 19440221, 2 months ago
- Rated 5 out of 5by Firefox user 19440219, 2 months ago
- Rated 1 out of 5by Firefox user 19440194, 2 months ago
- Rated 5 out of 5by Firefox user 13460079, 3 months ago
- Rated 3 out of 5by Firefox user 13405950, 3 months ago
- Rated 5 out of 5by Patricia Borta, 3 months ago
- Rated 5 out of 5by Enrich, 3 months ago
- Rated 5 out of 5by Alex Max, 4 months agoI have used RoboForm for over 15 years and have always been happy with its functionality, security and customer support. Roboform has dramatically increased my online security and saved me a lot of time when filling in forms. I can't imagine living in the modern world without a good password manager. RoboForm is the best!
- Rated 4 out of 5by Mike , 4 months ago
- Rated 5 out of 5by DHT, 4 months ago
- Rated 1 out of 5by R.Sentell, 4 months ago
- Rated 5 out of 5by Firefox user 17151573, 4 months ago
- Rated 5 out of 5by Artisansdjj, 4 months agoI don't recall how long I've been using RoboForm, but it's been a while. After several other app options just didn't work well enough, I found RoboForm and haven't looked back. It's very easy to use. It warns me of overused or potentially compromised passwords. It provides generated complex password. It keeps track of when I've changed a password, the date, and what the previous password does.
When I need support, RoboForm is great - helping find a solution or noting a problem for a fix in a future release (the last problem I brought them was fixed within days.)
I highly recommend RoboForm. - Rated 4 out of 5by Thomas, 4 months agoThis is about RoboForm, The extension has worked for years, but after the firefox update, it has stopped working.
- Rated 2 out of 5by Firefox user 19139284, 4 months ago