Reviews for Surfshark VPN Extension
Surfshark VPN Extension by Surfshark
Review by level6
Rated 5 out of 5
by level6, 2 years agoPaid for 26 months... got about 3 working months, so far. They've removed their "Live Chat" links it seems. Shame. I loved SurfShark. This extension has been trash about 75% of the time I've gone to use it, though, and I am NOT in the position for full VPN on this host. It MUST be by browser profile.
EDIT: I use multiple FF profiles on this machine to segregate everything for my online identities. I have found that this is happening in one FF profile, whlle "Firefox is being updated in another profile." When I switch to my main profile, it is waiting for "restart to update Firefox". Once I restart to complete the update, this extension begins working, again. I would suggest that everyone make sure your FF is not in mid-update.
You also must make sure to update this SurfShark extension in each profile separately (all extensions, really). And restart each profile.
Going from 1 to 5 stars.
EDIT: I use multiple FF profiles on this machine to segregate everything for my online identities. I have found that this is happening in one FF profile, whlle "Firefox is being updated in another profile." When I switch to my main profile, it is waiting for "restart to update Firefox". Once I restart to complete the update, this extension begins working, again. I would suggest that everyone make sure your FF is not in mid-update.
You also must make sure to update this SurfShark extension in each profile separately (all extensions, really). And restart each profile.
Going from 1 to 5 stars.
Developer response
posted 2 years agoHey, Hello! Let me apologize that you are having difficulties with our VPN service and finding our live chat support. You can join the Surfshark 24/7 live support chats found at https://support.surfshark.com/hc/en-us - the "Chat with us" option is located at the bottom of the article. Also, you could write to support@surfshark.com I believe our team will help you to solve all the problems that you have encountered.
1,143 reviews
- Rated 1 out of 5by Brucington, 7 hours agoComplete failure. The ONLY thing this had over the PC app was that the bypasser actually worked; but now even that isn't true. On top of that, Surfshark has apparently gone to shit overall in the last year or two, so I'm ending my subscription!
- Rated 1 out of 5by Firefox user 13507781, 3 days ago
- Rated 5 out of 5by Jaylorr, 8 days ago
- Rated 1 out of 5by iordaki iordaki, 11 days agoЭтот кусок фекалий после закрытия крышки ноутбука более не подключается. До сих пор танцы с бубнами решалось. Сегодня уже 2 часа ни черта не помогает.
Developer response
posted 11 days agoЗдравствуйте! Нам очень жаль, что у вас возникли проблемы с подключением после перехода компьютера в спящий режим. Рекомендуем обратиться в нашу службу поддержки по адресу support@surfshark.com или в онлайн-чат на нашем сайте. - Rated 1 out of 5by Firefox user 13982453, 11 days ago
- Rated 5 out of 5by Firefox user 18423221, 16 days ago
- Rated 5 out of 5by mitchleung, 22 days ago
- Rated 5 out of 5by DR4CO, a month ago
Developer response
posted a month agoЗдравствуйте, спасибо, что обратились к нам. Мы хотели бы выяснить, с какими проблемами вы столкнулись при работе с Surfshark, и выяснить, чем мы можем помочь. Пожалуйста, свяжитесь с нами по адресу support@surfshark.com или присоединитесь к чату на нашем сайте.- Rated 4 out of 5by Firefox user 19422337, a month agoSo far it has been a huge upgrade on StarVPN both in performance and reliability. The only issue I have that I would take off only half a point if I could, is that on YouTube some channels can detect I'm using a VPN and the content is blocked. Which is half the reason to use a VPN in the first place. Otherwise its been solid as a rock. I blindly signed up for 2 years and I'm glad I did as the first 3 months have been great
Developer response
posted a month agoHi, we're glad to hear that you're enjoying Surfshark overall. As for streaming services, you should be able to use all websites and streaming services when using a VPN, provided you are not violating the terms of the particular website or streaming service. If you follow the service provider's or website's terms but still cannot reach them when using Surfshark, please get in touch with us at support@surfshark.com. Developer response
posted a month agoHi there, thank you for your feedback. If there is anything else we can do to improve your experience, feel free to reach out to our team at support@surfshark.com or via live chat on our help center website. Happy surfing!- Rated 1 out of 5by Firefox user 12919809, 2 months ago
- Rated 1 out of 5by Brahvim, 2 months ago
- Rated 5 out of 5by Firefox user 16957695, 2 months agolove love this extension - provides flexibility for when i need to be connected to a different location than the rest of my pc when binge watching lol
also LOVE firefox! - Rated 4 out of 5by Firefox user 13547010, 2 months agoNothing bad to say about it. Mostly works well, sometimes it disconnects though and you need to reconnect.
Developer response
posted 2 months agoHi there, thank you for reaching out. We would like to take a closer look at what could be causing this connectivity problem on your device and what we can do to help resolve it. Please reach out to us at support@surfshark.com or by joining live-chat on our website. - Rated 4 out of 5by Firefox user 15404888, 2 months ago
- Rated 1 out of 5by centurion 2000, 2 months ago
- Rated 3 out of 5by loz, 2 months ago
- Rated 5 out of 5by Firefox user 19174478, 2 months ago
- Rated 1 out of 5by ModiMagic, 3 months ago
- Rated 1 out of 5by Akihiko, 3 months agoHopeless. Complicated to set up firefox and detect extension and it does not remove ads on youtube or yahoo which is why I subscribed.
Developer response
posted 3 months agoHi there. Our CleanWeb ad blocker should reduce the number of ads and banners you see. In this case, we recommend reinstalling the Firefox extension to see if that helps with this issue. In case the problems persist, please reach out to our support team at support@surfshark.com or via live chat on our help center website.