Reviews for Surfshark VPN Extension
Surfshark VPN Extension by Surfshark
988 reviews
- Rated 2 out of 5by Firefox user 14289349, 2 years ago
- Rated 1 out of 5by Firefox user 17750730, 2 years agoupdate! still not working on firefox!!! boooooo! horrible. it was such a great vpn. The Firefox extension is broken. The VPN service works correctly on the desktop app and other browsers, but on Firefox the speeds are horrendous and there are frequent errors (proxy authentication error, not logged in error when logged in, general unresponsiveness.)
Developer response
posted 2 years agoHey there. We are sorry to hear that you have experienced connectivity and speed issues with our VPN. Could you please contact our customer success team at support@surfshark.com in order to troubleshoot the issues you are facing? Our team will gladly help you out! - Rated 1 out of 5by joebamer, 2 years agoThe Firefox extension is broken. The VPN service works correctly on the desktop app and other browsers, but on Firefox the speeds are horrendous and there are frequent errors (proxy authentication error, not logged in error when logged in, general unresponsiveness.)
Developer response
posted 2 years agoThank you for taking the time to write this review! We would love to take a closer look at this issue. Could you reach out to support@surfshark.com? I'm sure we'll be able to resolve this over there! - Rated 1 out of 5by Firefox user 16538809, 2 years agoНе работает в РФ, верните деньги за подписку на 2 года. Проблема массовая, набрали денег и теперь занимаются отписками, проблему не решают.
Developer response
posted 2 years agoЗдравствуйте! Мне очень жаль, что у вас остались неприятные впечатления о наших услугах. Я с радостью помогу вам решить проблемы с подключением — пожалуйста, напишите мне напрямую по адресу: support@surfshark.com Очень жду вашего ответа! - Rated 1 out of 5by Gluffy, 2 years agoInternet connection is so slow when VPN is used, but it works perfectly fine on Edge so please fix it on firefox please.
Developer response
posted 2 years agoHey there! We're sorry to hear that you're having to deal with connectivity issues. It would be great if you could reach out to us via live chats or write us an email at support@surfshark.com so we could take a further look at these problems! Developer response
posted 2 years agoHello! Let us apologize for the inconvenience you have experienced with the VPN connection. Our tech team is constantly updating our application! Maybe you could reach out to our team at support@surfshark.com? They will gladly help you out!- Rated 1 out of 5by Nikolay, 2 years agoНе работает в РФ от слова "совсем", где-то примерно как месяца два. Поддержка морозится, говорят устанавливать только отдельно на устройство и будет работать. По ходу, расширение накрыл РКН, т.к. ближайший для России сервер был сначала в Грузии, а потом стал в Украине. Делайте выводы. Не рекомендую к установке. Средства не вернуть уже.
Developer response
posted 2 years agoЗдравствуйте, Nikolay! Мне жаль слышать, что вы недовольны нашими услугами. Я бы с удовольствием помог вам решить проблемы с подключением, поэтому вы можете связаться со мной напрямую по адресу miles@surfshark.com? Буду ждать вашего ответа! - Rated 5 out of 5by Firefox user 17731372, 2 years ago
Developer response
posted 2 years agoHi there! Thank you for the review! Our customer support team would love to look into the issue, could you drop a line at support@surfshark.com?- Rated 1 out of 5by Firefox user 17477884, 2 years ago
- Rated 1 out of 5by Negan, 2 years agoI JUST WONDERED How a person would be crazy to creat app that their website is filtered, so how i shoud creat account ?
dosnt work in iranDeveloper response
posted 2 years agoHi there! We have many customers from Iran who are using Surfshark successfully. Our customer support team would love to help you out, perhaps you could contact them at support@surfshark.com? - Rated 1 out of 5by Firefox user 14659219, 2 years ago
- Rated 1 out of 5by Firefox user 17245865, 2 years agonon capisco perchè non sono presenti versioni aggiornate, dato che dal sito ufficiale dovrebbe far scaricare la 3.18. Tra l'altro avevo scaricato la 3.17 ma ora è scomparsa
Developer response
posted 2 years agoHi there! Thank you for the review! The newest version of the extension is 3.18.1. 😊️ We recommend updating to the newest version to keep everything running smoothly. If anything, do not hesitate to contact our customer support team at support@surfshark.com! Developer response
posted 2 years agoHey! Check out our top use cases: https://surfshark.com/use-cases, I'm sure you'll find something useful there!- Rated 5 out of 5by Firefox user 16625504, 2 years ago
- Rated 5 out of 5by Tim Gwinner, 2 years ago
- Rated 3 out of 5by Firefox user 13678054, 2 years agoпроблема с поиском на некоторыx сайтаx, если плагин включен
Developer response
posted 2 years agoПривет! Сожалеем, что у вас возникли проблемы с нашим сервисом. Я уверен, что наши агенты службы поддержки смогут вам помочь! Вы можете связаться с ними по адресу support@surfshark.com. Мы будем ждать! - Rated 4 out of 5by Firefox user 16844344, 2 years ago
- Rated 2 out of 5by Firefox user 5946698, 2 years agoendless login. Unable to log into the account - endless rotation of the wheel.
Developer response
posted 2 years agoHey! Let us apologize for the inconvenience you might have experienced. Maybe you could reach out to us via Live chat support or at support@surfshark.com? Our team will gladly help you out! 🙌 - Rated 5 out of 5by tuymaythui1, 2 years ago
- Rated 1 out of 5by mortezapir, 2 years ago
Developer response
posted 2 years agoHey there. Oh, I can assure you that our clients in China are very happy with the app. If there are any issues - our support at support@surfshark.com are always happy to help!- Rated 1 out of 5by aizkora, 2 years ago
Developer response
posted 2 years agoHey there Lance! No worries, registering an account is quite easy. We can help you out if you join our Live Chats. 🌞- Rated 1 out of 5by bobbert, 2 years agoshould've listened to the reviews. this might be the worst VPN in existence. to anyone considering surfshark: DON'T DO IT! you'd be lucky to get a connection 50% of the time. "proxy connection error" should be surfshark's tagline. what a waste of money.
Developer response
posted 2 years agoHey there! Thank you for the feedback. We're sure we can help you troubleshoot this issue. Maybe you could come to our Live Chats or send a message to support@surfshark.com?