[Issue] Slow on Firefox but fast on Edge

I love your product and have been using this extension on Microsoft Edge for months. However, when I switched to Firefox, I noticed that the extension for Firefox was much slower than Edge's.

Sometimes even a simple search takes more than five seconds, which is definitely not a pleasant user experience. It is so slow that I have to turn it off frequently.

I would be grateful if you could fix this problem asap. Thank you!

Works well on computer, but slows down phone and Ipad waaayy to much

Proxy authentication error, where the extension can't connect, even with proxy off on windows.

Works great when it's connected but the problem is that it frequently disconnects without my realizing it. that concerns me me because I am on sites that I need security, like my bank and email.

Not working in China at all. Cannot connect to any proxy server. Hope you can fix it!

Am I missing something? Surfshark makes it more difficult to do my banking and other things like that on usually trusted sites. I have to disable it to do my banking, annoying.

There is no whitelist for Firefox Mac or Mac OS, otherwise seems to be working fine.

Good i guess. Keeps signing me out every month which is annoying

Having problems with log-in

The extension works fine, but it´s very annoying the lack of auto connect feature. In chrome there is this feature. In firefox I have to reconnect every time I open the browser

can not regist

When it works it works great. That's most of the time. But when it doesn't it is a complete disaster.

Recently I discovered after a few days that the icon was no longer highlighted. I checked and sure enough I had not only been disconnected from VPN the whole time but I was also logged out of my account. I did a data request on one of the sites I was using at the time and they had my city and IP address clearly logged over a period of almost 24 hours. The remainder of the time they had on file for me did have my proxy IP instead. Logging back in and reconnecting worked but CS said I should just reinstall to fix the issue. That's happened once in the past 3 months of using the service.

But what more commonly happens is all connections stop working. So you try to disconnect the proxy and connect to a new one. But it does nothing. And when you click on it again you find you are logged out. But you can't log in. It just doesn't work at all. The good news is since no connections work your privacy isn't being leaked but that's the only good part. And this happens across all PCs and OSes at the same time every time it happens. So I have no idea what causes this. A few days later it mysteriously works perfectly again. So expect to completely lose the ability to surf anonymously for several days a month if you only use this plugin.

Relatively easier to connect compared to the standalone Win app, lessening connection error and downtime. However, lacking more comprehensive options such as the Kill Switch.