Reviews for Surfshark VPN Extension
Surfshark VPN Extension by Surfshark
268 reviews
- Rated 1 out of 5by Firefox user 17935028, 2 years agoso far it is a complete ripe off, windows install does not work at all!
Developer response
posted 2 years agoHey! We're sorry to hear that you had to encounter this issue. Could you get in touch with our support team at support@surfshark.com? We would be glad to investigate this issue with you! Developer response
posted 2 years agoHey! We're sorry to hear that you've experienced issues with Surfshark, but our Customer Support team is available 24/7 via Live Chat and at support@surfshark.com so please don't hesitate to reach out in your native language. They'll be happy to help answer any questions you may have!- Rated 1 out of 5by adasfasf, 2 years ago
- Rated 1 out of 5by Firefox user 17910097, 2 years ago
- Rated 1 out of 5by Firefox user 17125552, 2 years agoAfter about 3 to 5 minutes of using the Surfshark Firefox extension my computer internet connection slows to a crawl. Tried support but to no avail. The support group at Surfshark gave many suggestions but none seemed to fix the problem.
This problem has only been occurring in the last 3-4 months. Probably a fault in the updated software.....my guess.Developer response
posted 2 years agoHey! I apologize for the inconvenience that you have encountered. I would love to hear more about the issues that you're having. Maybe you could drop me a line at miles@surfshark.com? I will gladly assist you personally! - Rated 1 out of 5by Iaroslav Stanko, 2 years agoВзали дениги за два года, но перестало всё работать !!!
Developer response
posted 2 years agoЗдравствуйте, спасибо за ваш отзыв. Мы будем рады рассмотреть любые проблемы, с которыми вы столкнулись. Не могли бы вы написать по адресу support@surfshark.com и объяснить, что именно вас не устраивает в письме? Наша служба поддержки обязательно поможет вам! - Rated 1 out of 5by RastaKen, 2 years agothe "login with code" option disappeared. In the surfshark control panel it shows version 3.19.2 and in firefox version 2.1.6
I think there is a bug in firefox extensionsDeveloper response
posted 2 years agoHey there! Could you reach to support@surfshark.com regarding this issue? Our customer support team will definitely help you out! Developer response
posted 2 years agoHey! Let us apologize for the inconvenience you might have experienced. Maybe you could reach out to us via Live chat support or at support@surfshark.com? Our team will gladly help you out!Developer response
posted 2 years agoHey there! Our support team would love to help solve this issue, could you get in touch via Live Chat or at support@surfshark.com? Thanks!Developer response
posted 2 years agoThanks for the feedback! We would love to take a look at your issue a bit more in detail! Please reach out to support@surfshark.com, where our customer support team will definitely make it right for you!- Rated 1 out of 5by Firefox user 17863649, 2 years ago
- Rated 1 out of 5by Firefox user 17857995, 2 years ago
- Rated 1 out of 5by Firefox user 17859016, 2 years agoDoes not recognize valid log in details rendering it useless. I can log into the site & with my account open on the very same web page the app tells me I have the wrong log on details.
Developer response
posted 2 years agoHello! Sorry to hear about your negative experience while using Surfshark. Some additional information would be very helpful in resolving this case, so if you could contact our support team via support@surfshark.com, they would be glad to look into this issue. - Rated 1 out of 5by Firefox user 17858331, 2 years agoextension doesnt work in firefox - unable to log in. I am logged in in desktop app and in my account on web, but theextension doesnt accept the same login details for some reason (copied from password manager and doublechecked)
Developer response
posted 2 years agoHey! We appreciate the feedback. I'm sure our customer support team will be able to help you out with this. Please reach out to support@surfshark.com, and explain the issue in more detail. - Rated 1 out of 5by zilti, 2 years agoIt is impossible to log in. That aside, the addon just sucks compared to just using the wireguard config files from Surfshark (that they hide quite well).
Developer response
posted 2 years agoThanks for the feedback! We would love to take a look at these issues you experienced. Please reach out to support@surfshark.com, where our customer support team will definitely help you out with this. Developer response
posted 2 years agoHello there, thanks for the honest feedback. Could you drop a letter to our Customer support team at support@surfshakr.com ,as I am sure they would fix the issue?- Rated 1 out of 5by MsMeggo, 2 years agoIts just a garbage VPN. I spend more time touble shooting its connection than actually doing what I want a VPN for.
Developer response
posted 2 years agoHey! Let us apologize for the inconvenience you might have experienced. Maybe you could reach out to us via Live chat support or at support@surfshark.com? Our team will gladly help you out! - Rated 1 out of 5by Firefox user 15436777, 2 years agoI cannot wait for my surfshark subscription to end. This "service" has been the worst.
Developer response
posted 2 years agoHello. Let us apologize for the issues you had to experience with our service. We would love to help you resolve this issue, therefore we would kindly ask you to contact our friendly Live Chat support or send us an e-mail at support@surfshark.com. We will be waiting for you! - Rated 1 out of 5by Firefox user 17820161, 2 years ago
- Rated 1 out of 5by Firefox user 14636806, 2 years ago
- Rated 1 out of 5by Firefox user 17803340, 2 years agokeep asking to re-login. is there a problem with the firefox?
Developer response
posted 2 years agoHey there! It would be great if you could reach out to our friendly customer support team via live chats or write us an email at support@surfshark.com so we could investigate this further! - Rated 1 out of 5by Firefox user 17169000, 2 years agoThe connection is always dropping + dns is leaking, it's extremely risking my privacy if the quality of service I'm paying for is so bad. I hope you'll pay more attention to the extensions on firefox.
Developer response
posted 2 years agoHello! We're sorry to hear that you're having to deal with such poor performance. Could you reach out to us via live chats or write us an email at support@surfshark.com so we could resolve the issues you're experiencing? - Rated 1 out of 5by Firefox user 17790593, 2 years ago
Developer response
posted 2 years agoHey there! Thank you for your feedback! 🙏 We're so sorry to hear that you are encountering speed issues while using Surfshark VPN! Our customer support team would really love to help you out, so maybe you can contact them at support@surfshark.com? Hope to hear from you soon!Developer response
posted 2 years agoHello. We are sorry to hear that you have experienced log in issues with our VPN. Could you please contact our customer success team at support@surfshark.com or via live chat on our website in order to troubleshoot the issues you are facing? Our agents will do their best in regards to the issues you are facing!