Reviews for Surfshark VPN Extension
Surfshark VPN Extension by Surfshark
268 reviews
- Rated 1 out of 5by Firefox user 13050918, 3 years agoConstantly disconnects.. and when connected the speed is pathetic.
Developer response
posted 3 years agoHello there! Thank you for your review. We're sorry to hear about the issues connection and speed issues encountered. We're sure our Support Team could help you out in this case, so you could have a stable connection, and good speeds! Could you please contact our Team via Live Chats or support@surfshark.com email? Hoping to hear from you soon! 🦈 - Rated 1 out of 5by Firefox user 15275827, 3 years ago
- Rated 1 out of 5by Rosalind H, 3 years ago
Developer response
posted 3 years agoHello there! I'm sad to hear that your experience with Surfshark hasn't been up to your expectations so far. Perhaps you could send a letter to our friendly support team to support@surfshark.com if you have any issues or questions? They will gladly help you out!Developer response
posted 3 years agoHello! Sorry to hear that you experienced issues when trying to download Surfshark. I am sure our awesome customer success team can help you out. Could you get in touch with them via Live Chat support or at support@surfshark.com? Thanks 🦈- Rated 1 out of 5by Alone, 3 years agoЗаплатил кучу бабла за платный VPN что бы он работал хуже бесплатного Browsec. На первый взгляд все отлично, НО стоит поработать 5-10м и VPN просто отказывается что либо грузить, после чего и вовсе вылетает и долгое время не может подключиться к серверам.
Developer response
posted 3 years agoПривет! Нам очень жаль, что вы столкнулись с трудностями при использовании Surfshark. Хотим сообщить, что наша служба поддержки работает круглосуточно — вы можете в любое время связаться с ней в онлайн-чате или по электронной почте: support@surfshark.com и получить помощь на своем языке. Наши специалисты с радостью ответят на все ваши вопросы! 🦈 - Rated 1 out of 5by kuni, 3 years agoIn my experience, it's a great VPN. However, it leaks my DNS and completely breaks webRTC support. (i.e. for google meet, discord), also it has a "proxy connection error" all the time.
Developer response
posted 3 years agoHey! Sorry to hear that you experienced issues with the DNS leaks! I am sure our lovely customer success team can help you solve this right away. Could you reach out to them via live chat support or at support@surfshark.com? Thanks! Developer response
posted 3 years agoHello there! I'm sad to hear that your experience with Surfshark hasn't been up to your expectations so far. Perhaps you could send a letter to our friendly support team to support@surfshark.com if you have any issues or questions? They will gladly help you out!- Rated 1 out of 5by Firefox user 17338944, 3 years agoDear Surfshark, when you disable the login and demand the customer download the latest version, include a link for each browser. The firefox one had no way of downloading!!! I won't waste more time on this BS. I'll get a refund. FIX THIS PLEASE!
Developer response
posted 3 years agoHi there! Thank you for your feedback! Our Customer Support team will be happy to help you upgrade Surfshark! Could you reach out to them in a live chat or at support@surfshark.com? Thank you! - Rated 1 out of 5by Firefox user 17318024, 3 years agoSurfShark does not work with Firefox. When Surfshark is active it loses connectivity so constantly regardless of what node I choose or how busy it supposedly is that I eventually just give up and I have to disable it
Developer response
posted 3 years agoHi there! I'm sorry to hear that your experience with Surfshark hasn't been the best due to no Internet connectivity caused. However, I'm sure that our friendly support team can help you out! Could you contact us at support@surfshark.com or via live chat? Developer response
posted 3 years agoHello there! Thank you for your review! Surfshark is a paid service, however, we have plenty of features, which you can find on our website: https://surfshark.com/features- Rated 1 out of 5by épsilon, 3 years ago
- Rated 1 out of 5by mc010323626, 3 years agoTheir Windows and Android apps are fine but this Firefox extension is actual hot garbage. It loses connectivity so constantly regardless of what node I choose or how busy it supposedly is that I eventually just give up, disable it, and then the internet works fine again. They're going to reply to this asking me to contact their 24/7 support via Live Chat but surprise, I tried earlier and could not actually load it with this extension on. If anyone is considering a subscription and are comfortable with the apps, then fine but it's better to pretend the browser extension option doesn't exist.
Developer response
posted 3 years agoHi there, thanks for the feedback regarding our Firefox browser extension! We'd indeed love to help you resolve this matter, therefore, could you please get in touch with our CS team via support@surfshark.com? Our agents will be more than happy to assist you! - Rated 1 out of 5by Firefox user 5650341, 3 years agoconfusing. You tell me I need an update and I am afraid I will mess something up. TOO many variables.
Developer response
posted 3 years agoHello there! Thank you for your review, we are sorry that the process might seem troublesome, however, our customer support team would be more than happy to help you out, so you can continue enjoying our service. Could you perhaps contact us via email at support@surfshark.com or live chat? Thank you! - Rated 1 out of 5by Firefox user 17262314, 3 years ago
- Rated 1 out of 5by Firefox user 17241791, 3 years ago
- Rated 1 out of 5by Firefox user 17237205, 3 years agoUSER HOSTILE I'm canning it. Nothing in setup works as stated.
Developer response
posted 3 years agoHello! Thank you for your review, and I'm sorry to hear about your experience. Could you please reach out to our friendly CS team via live chat or email at support@surfshark.com regarding your issues? Thanks! Developer response
posted 3 years agoHi there! Thank you for your review. We'd like to sincerely apologize for the troubles you've encountered with our Firefox web browser extension! That said, perhaps you could get in touch with our Customer Success team via the live chat found on surfshark.com? Our agents would be more than happy to help you sort this out!- Rated 1 out of 5by Firefox user 12594134, 3 years ago
- Rated 1 out of 5by Firefox user 16766017, 3 years ago
- Rated 1 out of 5by Firefox user 17186143, 3 years agoCan't login most of the time. And if you manage to login, it kicks you out in the middle of the session (which is unacceptable for a VPN)
Developer response
posted 3 years agoHey! We're very sorry to hear you're experiencing these issues. 😥 Currently we are experiencing issues with Proxy services. However, our VPN servers are working just fine so for now, we suggest using the VPN app instead of the Extension! Our Customer Support team is available 24/7 via Live Chat and at support@surfshark.com so please don't hesitate to reach out. They'll be happy to help answer any questions you may have! - Rated 1 out of 5by skeletondude, 3 years agoi cant create an account and the website wont open to create my new account
Developer response
posted 3 years agoHi there! I'm sure that our lovely agents can help you out with that! You can reach them via e-mail at support@surfshark.com or even join our live chats at the bottom of https://support.surfshark.com/hc/en-us! Developer response
posted 3 years agoHi there! Could you perhaps reach out to our support agents via e-mail at support@surfshark.com? I'm sure they could take a closer look at your issue, and give you and tips and tricks as well! 😊- Rated 1 out of 5by krish, 3 years ago
- Rated 1 out of 5by Kaloonie, 3 years ago