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Preview of Survey Dynamix for GC 66

Survey Dynamix for GC 66 by New88 ✔ Casino 88New

Enables auto transfer to a Survey Dynamix survey when a call ends on Genesys Cloud's Embeddable Framework

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About this extension
The Survey Dynamix for GC Embeddable Framework add-on provides a straightforward solution to the issue of Genesys Cloud agents inadvertently terminating interactions without transferring the caller to a survey. This fix is elegantly simple: upon clicking "End Call," the extension intervenes and seamlessly redirects the caller to a designated queue or secure call flow. The setup process is uncomplicated; agents need only specify the Queue/Flow ID within the extension options.
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This add-on needs to:

  • Access your data for sites in the mypurecloud.com domain
  • Access your data for sites in the mypurecloud.de domain
  • Access your data for sites in the mypurecloud.ie domain
  • Access your data for sites in the mypurecloud.jp domain
  • Access your data for sites in the mypurecloud.com.au domain
  • Access your data for sites in the pure.cloud domain
More information
Version
1.3
Size
38.65 KB
Last updated
a year ago (Mar 21, 2024)
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License
Mozilla Public License 2.0
Version History
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