I haven't managed to find a account created today with a renewal date of the same day but if you can contact us directly through our website with your details we can look into it for you. The renewal date refers to the date your allowance is reset as we don't provide a infinite allowance: https://grabz.it/support/article/account-renewal-date/

We will make this clearer on the account page.

Sometimes it can be difficult to convert certain web pages to DOCX, but we always want to improve if you can send us the URL of the webpage we will have a look.

Regarding the similarity of the PDF conversion it was originally a desktop tool and used the browser width as the default which I can see could be annoying. We will change it to be editable and add some more features to spice it up a bit.

Please contact us here: https://grabz.it/contact/

We really want to make the best product we can.