Reviews for ZenMate Free VPN
ZenMate Free VPN by ZenMate
Review by Alina
Rated 1 out of 5
by Alina, 7 years agoAlmost 1 year ago i had a chat with supports, where i explained about one big problem (for me, at least ).
The problem was that after login at new device, or after reinstall browser/ OS, all "Smart Location" settings are disappear.
That's a huge shortcoming. i should create all my settings again and again, for every new device.
Now, after few months will be finished my 6 month plan and i'm go out.
Because this problem STILL doesn't fixed. You can check it by yourself and make sure.
P.S. i bought my last monthly plan through the cashback service. Almost 5 month ago. And they STILL not transferred money for the buyer-client. Hehehe, classic :)
TOP Customer orientation.
The problem was that after login at new device, or after reinstall browser/ OS, all "Smart Location" settings are disappear.
That's a huge shortcoming. i should create all my settings again and again, for every new device.
Now, after few months will be finished my 6 month plan and i'm go out.
Because this problem STILL doesn't fixed. You can check it by yourself and make sure.
P.S. i bought my last monthly plan through the cashback service. Almost 5 month ago. And they STILL not transferred money for the buyer-client. Hehehe, classic :)
TOP Customer orientation.
Developer response
posted 7 years agoHello Alina, thank you for your review.
The main reason it works like this is that Smart Locations is only stored in the extension on the local device. In the way the system works now, to save it between browser updates or between devices, we would have to save the Smart Locations on your account. This would mean that these pages would have to be logged on your account and that would be against our no logging Privacy policy. The system (not the policy) might change in the future, but as of now, to ensure total user anonymity, we will not be able to save your Smart Locations.
I hope this explains the situation a bit better, but if you have further questions, please do not hesitate to reach out to our support team at support@zenmate.com
Your ZenMate Team
The main reason it works like this is that Smart Locations is only stored in the extension on the local device. In the way the system works now, to save it between browser updates or between devices, we would have to save the Smart Locations on your account. This would mean that these pages would have to be logged on your account and that would be against our no logging Privacy policy. The system (not the policy) might change in the future, but as of now, to ensure total user anonymity, we will not be able to save your Smart Locations.
I hope this explains the situation a bit better, but if you have further questions, please do not hesitate to reach out to our support team at support@zenmate.com
Your ZenMate Team
1,336 reviews
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- Rated 5 out of 5by jack chen, 16 days ago
- Rated 1 out of 5by Firefox user 17608517, 18 days agoWhen trying to choose a server, there are no servers for the moment. So the extension just doesn't work at all
- Rated 1 out of 5by Alex, 19 days ago
- Rated 1 out of 5by albertosangiao, 22 days agoYa no funciona, solo muestra a Alemania pero no permite conectar, por favor actualicenla o retírenla
- Rated 2 out of 5by Mech333, 23 days ago
- Rated 5 out of 5by Зо Ян, a month ago
- Rated 1 out of 5by noname, a month ago
- Rated 5 out of 5by halic, a month agoFinally… after what seems like months of - checking, uninstalling this addon and then re-installing this addon - all to no avail! I checked again today 29.06.25 [firefox portable ESR 128.12.0], and to my surprise, it was back! ...I had it manually disabled and then I re-enabled it [in about:addons] and Walluh! She’s a work’in mate 😊 Well in Aussieland at least. ***UPDATE!!! 29.06.25*** You'll never believe this folks, but the..... Cyberghost [free VPN] addon is also back & working now too 😄 😊 😎 - I just confirmed it - Unbelievable ❤️....And Romania is going strong. I hope it works for you too in your country 😉
- Rated 5 out of 5by Waqar, a month ago
- Rated 5 out of 5by Firefox user 18370738, a month ago
- Rated 1 out of 5by Лытевук , a month ago
- Rated 1 out of 5by Firefox user 19049775, 2 months ago
- Rated 5 out of 5by Firefox user 19049124, 2 months ago
- Rated 1 out of 5by Firefox user 19009746, 2 months ago
- Rated 5 out of 5by MReza8175, 2 months ago
- Rated 1 out of 5by Alberto, 3 months agola instalé y me dice que no hay servidores, la desinstalé para ver si se corregía, la reinstalé y me dice lo mismo, no funciona no se porque
- Rated 1 out of 5by Firefox user 12666319, 3 months ago