Thank you for sharing your feedback. We’re sorry to hear about the issues you experienced.

To address your concerns:

Popup Window: Our tool uses a link input popup to process video downloads smoothly. However, we do not promote or advertise any cloud services. If you saw such a message, it may have come from a third-party influence, and we’d like to investigate further.

Downloaded File Format: Our tool downloads the video directly in the format you choose (e.g., MP4, MP3, etc.), so there is no zip file involved. If a zip file appeared, it was not generated by our tool. Please let us know more details via our support page.

Malware Alert: Our extension is thoroughly tested and free from malware. If you’re receiving such alerts, it could be unrelated to our tool. Running an antivirus scan is always a good step for security.

We’re here to help resolve any issues you face. Please reach out to us via the support menu so we can assist you further. Your feedback helps us improve, and we truly appreciate it!