Hi! Thanks so much for your feedback and for using YT Video Saver.

It looks like the issue you experienced may be due to how the format was selected. Just a heads-up: when downloading a video, please select only the correct MP4 format for the resolution you want. For example, if you want to download a video in 360p, choose “MP4 360p” only. Do not select both audio and video formats separately, as this can result in audio-only files or playback issues.

Currently, we support:

MP4 for video resolutions up to 2K (1440p)

WEBM for 4K and higher resolutions

We also use modern video codecs like AV1 and M4A to deliver better quality and smaller file sizes. However, these may not be supported on older devices or outdated video players — especially on older MacBooks.

We recommend using the latest version of VLC Media Player, which supports all the formats and codecs we use.

Please give it another try with the correct selection — it should work just fine! If you still face any issues, don’t hesitate to reach out to us at support@ytvideosaver.com. We're here to help!

Thanks again for your support and helpful feedback. 😊