Hey Thomas,

The extension will “forget” your account when you clear the browser’s cache. If your browser is set to clear cache automatically every time you close it, you will need to re-authorize your account on every launch.

If you have the 1Password desktop app installed on your computer, it can set up the extension for you on every launch without you needing to input the Secret Key every time.

If you have further questions about this, feel free to email us to support+x@1password.com

Hey Richard,

Thank you for taking the time to write this review, much appreciated!

We’re extremely happy to hear you’re enjoying 1Password and loving every feature.

We’ll keep updating it and delighting your experience!

Have a good one,
The 1Password team.

Hey jvb,

You can put the icon back in its place by following the steps here: https://support.1password.com/missing-browser-button/#firefox

Feel free to email us if you require further assistance with this at support+x@1password.com

Hey there,
Thank you for taking the time to write this review!

Yes, 1Password is a tool designed to store and manage all of your passwords. And no, it will not automatically or automagically change all of your passwords for all of your accounts because that’s not (currently) possible, since every website is built and designed differently, but not only that, it would also be an extremely intrusive and privacy-breaking action that we most certainly will not be comfortable offering! Our users’ privacy is extremely important to us :)

The transition to a password manager is not always an easy one. When you start with 1Password it will let you know how many websites and passwords from your list are weak or compromised, and you will need to go into each website and create a strong new password to improve your security. But once you’re done with that initial transition phase, you will be good to go and know that you are oh so much safer online! Not only that, you will never find yourself in the same situation again because 1Password will be there to generate strong passwords automatically for you from now on.

As for your question - if you have specific accounts or services that you would like to be able to log into without 1Password’s help, it is best to generate a strong memorable worded password for that website/service. That way you will be able to memorize it and log into it on any device. Simply open 1Password’s generator and change it from “Random passwords” to “Worded passwords”, or generate them here instead: https://1password.com/password-generator/?type=memorable

If you have further questions or require assistance with anything, do email us to support@1password.com and we’ll be happy to help!

Hey Vilma,
Thank you for the awesome review!

We are so glad to hear you are loving 1Password :)

Do enjoy your 1Password and stay safe,
The 1Password team.

Hey there,
Sorry to hear you’ve had a rough landing with our extension.

Most of the points you’ve raised can be adjusted in the extension’s settings page (right-click the extension icon and select “Settings”).

In the settings page, you can change the keyboard shortcut to something else that is available and works.
You can also turn off the integration with the desktop app so the extension would work separately and won’t launch the desktop app at all.

You can generate new passwords in the generator, which is found in the extension’s menu - click the extension’s icon in Firefox’s toolbar, select the PLUS icon to reveal the menu and select “Password Generator”.
You can also change/set the default password recipe so it will always suggest your own recipe instead of our smart passwords.

If you have any further questions, feel free to email us and we’ll be happy to help you get everything working as you’d like it to :)