Thank you! We're all about giving our Members the best Cash Back offers and deals out there. Happy Shopping!

We're thrilled to hear this! Enjoy that Cash Back!

We'd love to hear your feedback and address any concerns you have! Please reach out to our team at socialhelp@rakuten.com.

We're sorry you have had this experience shopping at AliExpress while using our Rakuten Browser Extension. Our extension, once activated, is there to track your eligible purchase made through AliExpress for Cash Back, and should not interfere with the any viewed page or the checkout process. All purchases are made directly with the merchant through their website. The extension is just there to help apply eligible coupons and to make sure your purchase tracks for Cash Back. If you believe our extension is interfering with the checkout process, please reach out to our team at socialhelp@rakuten.com so we can help you out.

We typically see these issues when our Members have any ad or internet traffic blocking extensions added and enabled in the browser they use to access our services or at the computer/network level when shopping from a laptop or desktop computer. This issue may also be caused by the anti-virus software you currently use. Updating the extensions, anti-virus software, or your router to trust Rakuten, in most cases, resolves these issues. For more help, please reach out to us at socialhelp@rakuten.com.

Thank you for this feedback about our Rakuten Browser Extension. We are sorry this new feature isn't to your liking. You can slide this "bubble" out of the way, up and down the viewed page. Like you are aware, it can be hidden for 30 minutes or hidden for the shopping session. If, for some reason, you find this feature is not ideal for how you like to shop, you can uninstall our extension and shop by visiting our website, Rakuten.com, directly or by shopping from our app on any iPhone, iPad, or Android device.

You can get our extension back up and running by uninstalling it from your copy of Firefox (if installed). Then, you can download our Rakuten Browser Extension from our website, Rakuten.com, or through Firefox Browser Add-Ons page. If you have any more questions or encounter any more issues, don’t hesitate to reach out to us at socialhelp@rakuten.com

Thank you for sharing this feedback about the recent updates to our extension. We'll use this, and other Member feedback, to continue to improve our extension to make it a more seamless and less intrusive addition to your shopping experiences.