Revisiones de NordVPN - a VPN proxy extension for Firefox
NordVPN - a VPN proxy extension for Firefox por NordVPN
Revisado por Usuario de Firefox 14336689
Se valoró con 4 de 5
por Usuario de Firefox 14336689, hace 4 añosI use Linux Mint, currently v.20.3. The Installation instructions for NordVPN on Linux are terrible, and that is being generous. You are told to download the VPN Debian app, which did not work! it installed but would not launch. Next I tried launching NordVPN form the terminal. It worked after a fashion. The issue here was that there is no visual representation of the status of the connection, which I had to keep checking and found it had frequently dropped. I eventually found how to connect via the network manager at the bottom of one of the pages of instructions. That worked (at last!!). Then the next day I stumbled across how to add the NordVPN extension to Firefox and Chrome based browsers on yet another page of instructions. That gave me a visual in the browser of the VPN status.
Honestly, It was a unbelievable faff that took almost 2 days of swearing and reinstalling.
Nord you seriously need to organize your Linux instructions far better than they are at the moment.
My biggest gripe with Nord is that the customer support chat client is absolute garbage. Once you are past the bot and directed to a customer service rep the wait is totally unacceptable. I waited 3 times for over and hour and still got no response from a human.
For Linux users and those that may need customer services Nord is not the best, by a long way.
Once all is installed (eventually) most things seem to work well, especially the browser extension connections.
But there is a caveat to this, use a speed checker on each server. I have found that some servers are running at less than half the speed of others, though allowing Nord to connect to its selected server in any country usually results in a good fast connection.
This may seem like a lot of moaning, but this is a paid service that is actively courting Linux users, so the need to get their act together regarding documentation (or simplify the installation and the customer service bot.)
Now that I have everything sorted I prefer Nord to my previous VPN. I have knocked off one star because of the nightmare installation process for Linux users.
Honestly, It was a unbelievable faff that took almost 2 days of swearing and reinstalling.
Nord you seriously need to organize your Linux instructions far better than they are at the moment.
My biggest gripe with Nord is that the customer support chat client is absolute garbage. Once you are past the bot and directed to a customer service rep the wait is totally unacceptable. I waited 3 times for over and hour and still got no response from a human.
For Linux users and those that may need customer services Nord is not the best, by a long way.
Once all is installed (eventually) most things seem to work well, especially the browser extension connections.
But there is a caveat to this, use a speed checker on each server. I have found that some servers are running at less than half the speed of others, though allowing Nord to connect to its selected server in any country usually results in a good fast connection.
This may seem like a lot of moaning, but this is a paid service that is actively courting Linux users, so the need to get their act together regarding documentation (or simplify the installation and the customer service bot.)
Now that I have everything sorted I prefer Nord to my previous VPN. I have knocked off one star because of the nightmare installation process for Linux users.
Respuesta del desarrollador
publicado el hace 4 añosHello there. We're sorry to hear about the troubles! We always encourage on contacting our support team right away if faced with any issues or troubles with setting up our service, our team is always there and happy to help. To get in contact with one of our agents right away please ask for a 'live agent' within the chat at support.nordvpn.com. Thank you for your feedback and apologies for the inconveniences! -G.M.
2670 revisiones
- Se valoró con 4 de 5por Yoshi3003, hace un día
- Se valoró con 5 de 5por CG, hace 2 días
- Se valoró con 5 de 5por phervieira, hace 3 días
Respuesta del desarrollador
publicado el hace 3 díasЗдравствуйте. Мы будем рады помочь и подробнее изучить вашу ситуацию. Пожалуйста, свяжитесь с нашей службой поддержки по адресу support.nord-help.com, они доступны круглосуточно. -G.M.- Se valoró con 5 de 5por ole vikanes, hace 4 díasQuick and easy! I use this one all the time. Noticed a few (very few) dropouts now and then, but it is seldom. NordVPN's app is already quite userfriendly, but this extension makes it even easier to use.
Respuesta del desarrollador
publicado el hace 4 díasHello, Ole. Thank you very much for your kind and thoughtful review! Could you please try reinstalling our extension and then check if the dropouts persist? If so, do not hesitate to contact us at support.nordvpn.com for assistance. -L.L. - Se valoró con 1 de 5por Usuario de Firefox 18022470, hace 5 días
- Se valoró con 4 de 5por Usuario de Firefox 18640212, hace 8 días
- Se valoró con 5 de 5por Usuario de Firefox 15568734, hace 9 días
- Se valoró con 5 de 5por Usuario de Firefox 19657698, hace 10 días
- Se valoró con 1 de 5por D'G, hace 10 días
- Se valoró con 5 de 5por alain, hace 12 días
- Se valoró con 5 de 5por ryan, hace 13 días
- Se valoró con 5 de 5por Usuario de Firefox 15877998, hace 17 días
- Se valoró con 1 de 5por Usuario de Firefox 19645930, hace 17 díasIt says the permission to "Access your data for all websites" is optional, but it will not allow you to use the extension without enabling it, so I don't use it. I didn't install any of the other features they offer so there's no point to allow this permission since I'm not using their password manager or other stuff.
Respuesta del desarrollador
publicado el hace 16 díasHi there, we're sorry for the frustration. Please reach out to us via email at support.nordvpn.com, and our team will assist you with this issue. Thank you! -P.B. - Se valoró con 5 de 5por Majin Karrar, hace 18 días
- Se valoró con 4 de 5por Malak, hace 18 días
- Se valoró con 5 de 5por Bernie TheBolt, hace 19 díasEasy to use extension. You can choose a country, and a city within that country.
I use extensions on Firefox, Brave & Chrome browsers at the same time. So I can be in multiple countries simultaneously.
I have been a happy customer for 9 years, and I've just added another two years to my subscription.
I have used several other VPNs over the years to compare speed, stability and availability. No surprises, NordVPN comes out on top for me.Respuesta del desarrollador
publicado el hace 17 díasHello! We're truly happy to hear of the positive experience! Thank you so much for the review. -N.F. Respuesta del desarrollador
publicado el hace 19 díasHello. Thank you for a kind review! The dedicated IP option is indeed only available via our NordVPN application. Apologies for any inconvenience. -L.L.- Se valoró con 5 de 5por BattlewagonRoller, hace 22 días
- Se valoró con 5 de 5por Usuario de Firefox 14337496, hace 22 días
- Se valoró con 5 de 5por bobbyj, hace 23 díasThis is a great app it does what its supposed to do and it does it well
Respuesta del desarrollador
publicado el hace 23 díasThank you for choosing us, and we're thrilled to have met your expectations! If anything, do not hesitate to reach us at support.nordvpn.com. -G.M. - Se valoró con 4 de 5por Sean Johnston, hace 23 días
- Se valoró con 5 de 5por Frodo008, hace 24 días
- Se valoró con 5 de 5por Ulzar, hace 25 días
- Se valoró con 5 de 5por Usuario de Firefox 18186931, hace un meswork perfectly , fast connections good gui , i'm 100% satisfied
Respuesta del desarrollador
publicado el hace un mesHello. Thank you for choosing us and taking the time to share your experience! We're grateful for your feedback. -Neo