Revisiones de NordVPN - a VPN proxy extension for Firefox
NordVPN - a VPN proxy extension for Firefox por NordVPN
610 revisiones
- Se valoró con 1 de 5by Usuario de Firefox 18461441, hace un añoAbout a month ago this extension suddenly stopped working.
After contacting the support team, they were able to determine the cause, but replied that "we are unable to fix this problem" and abandoned any further work.
I am still unable to use this extension to this day, which is very disappointing as I was a loyal user of this extension.
I hope the developer will improve the extension as soon as possible and try to reduce the number of people like me.Respuesta del desarrollador
publicado el hace un añoHello, we apologize for all the inconvenience caused. Could you please provide the ticket ID you received when you contacted our support team? We would like to review your case. In the meantime, we recommend using our NordVPN application instead of the browser extension. Thank you for your understanding. -E.G. - Se valoró con 1 de 5by Usuario de Firefox 18039112, hace un añoDoes not work with firefox, No extension shows up anywhere.
Respuesta del desarrollador
publicado el hace un añoHello, we are sorry to hear that you are experiencing issues with our browser extension. Please do not hesitate to contact our support team at support@nordvpn.com for any assistance you may need. -E.G. - Se valoró con 1 de 5by Usuario de Firefox 18456759, hace un año
- Se valoró con 1 de 5by Stanis, hace un año
- Se valoró con 1 de 5by Usuario de Firefox 18057181, hace un año
- Se valoró con 1 de 5by Usuario de Firefox 10625330, hace un añoSince 1 month ago it's super slow or even can't connect websites. If I disable it, internet works properly. I tried it in some in some Linux distros.
Respuesta del desarrollador
publicado el hace un añoHello. Please try reinstalling our extension and see if that helps. If not, don't hesitate to get in touch with us at support.nordvpn.com and we'll help you in more detail anytime! -L.L. - Se valoró con 1 de 5by NiclasWithC, hace un añoSuper Slow or even no internet connection possible. As soon as you deactivate it, internet connection is running again.
Respuesta del desarrollador
publicado el hace un añoHello! It would be great if you could reach out to our customer support team at support.nordvpn.com. Our agents will check on your inquiry in more detail at any time as they are available 24/7. -D.I - Se valoró con 1 de 5by ccc, hace un añoafter update, it is not working in firefox, chrome, edge. only it shows Couldn't connect.
We're trying again...Respuesta del desarrollador
publicado el hace un añoHello. Please contact our customer support so that they can take a closer look at the situation. We would be happy to help you out. NordVPN’s team is online 24/7 at support.nordvpn.com. -D.I Respuesta del desarrollador
publicado el hace un añoHello, we apologize for any inconvenience caused. Could you contact our support team at nordvpn.com/contact-us/? They will be more than happy to help you resolve this issue. -E.G.- Se valoró con 1 de 5by Jenkins, hace un añoWhy is the Add to Firefox. Grayed out for me? Is it cuz I already have nordvpn app?
Respuesta del desarrollador
publicado el hace un añoHello there. That should not be the case. We’d be happy to help and take a closer look into the matter. Please make sure to contact our support team at support.nordvpn.com, they are available 24/7. -G.M. - Se valoró con 1 de 5by Vrxy, hace un añoCan no longer connect to any of the servers, support is utterly useless, wasting my time and not providing any meaningful help.
Respuesta del desarrollador
publicado el hace un añoHello. We’re sorry to hear you have issues with our app. If you give our customer support team another chance, they will do their best to resolve the issue you’re having. Feel free to contact them at support.nordvpn.com — they are online 24/7. -D.I - Se valoró con 1 de 5by Usuario de Firefox 13481613, hace un año
- Se valoró con 1 de 5by Evrik, hace un año
Respuesta del desarrollador
publicado el hace un añoHello! Please note that we offer a 30 day money back guarantee for your first purchase so you may test our service risk free. If you had any questions or inquiries our team is always happy to help at https://nordvpn.com/contact-us -Neo- Se valoró con 1 de 5by DownTheDrain, hace un añoTruly astounding how terribly this failed update has been handled. Not just the delay in finding a fix, but the complete lack of communication, leaving users to figure out on their own why their tabs are suddenly broken.
For a company focused on privacy and security that's completely unacceptable and I will not renew my subscription when it runs out.Respuesta del desarrollador
publicado el hace un añoHello. Apologies for this inconvenience, we are aware of the issue with our latest update and we are working to release the fix as soon as possible. -L.L. - Se valoró con 1 de 5by TonyRambo, hace un añoLike everyone else and probably many silent users, it's impossible to use the extension since the last update.
It's truly surprising that a company spamming YouTube partnerships and ads everywhere isn't more responsive in fixing such a serious issue.
Especially since we're paying a subscription to benefit from the VPN's features.
Really disappointed with the lack of professionalism, it's as if it's an internal sabotage by a disgruntled employee to harm the company's reputation.Respuesta del desarrollador
publicado el hace un añoHello. We are aware of the issue and we're working on a fix. Apologies for any inconvenience in the meantime! -L.L. - Se valoró con 1 de 5by Aurora, hace un añoHo creato un profilo solo per fare questa recensione. Questa estensione è terribile: rallenta il caricamento delle pagine in una maniera non comprensibile. Se si usa l'applicazione desktop o l'estensione di Chrome non si presenta la stessa lentezza. Non è sempre stato questo il caso e altri hanno lo stesso problema.
Respuesta del desarrollador
publicado el hace un añoCiao. Siamo a conoscenza del problema con l'ultimo aggiornamento e il nostro team sta lavorando a una soluzione. Ci scusiamo per eventuali disagi nel frattempo! -L.L. - Se valoró con 1 de 5by amanda blur, hace un año
- Se valoró con 1 de 5by Flok, hace un añoUpdate broke things spectacularly and now force loads all tabs crippling performance. I won't question why it's accessing data on all my tabs because I don't care but other people probably do. Been about a week now for me.
Where my actual complaint comes in is their reaction (or complete lack thereof) with STILL no fix, no rollback, no notice to customers (had to find out about the problem here after disabling a bunch of addons), no functional previous version available in the firefox addon version history area for us to use - nada.
This is completely inexcusable behavior for a company in the security business. - Se valoró con 1 de 5by moscosov, hace un añola extensión funciona bien pero tienen la pura la caga con la ultima actualización.
Respuesta del desarrollador
publicado el hace un añoHola. Nos disculpamos por el inconveniente temporal. Actualmente, el equipo está trabajando para resolver este problema lo más rápido posible. -Neo - Se valoró con 1 de 5by Smonolith, hace un añosame problem as everyone else, I don't know if I'll reactivate the extension in a few days hoping you people fixed this farce
Respuesta del desarrollador
publicado el hace un añoHello. Our team is working on a fix, sorry for any inconvenience in the meantime! -L.L. - Se valoró con 1 de 5by Larkku, hace un año
- Se valoró con 1 de 5by Evilmonkee, hace un añoShouldn't take nearly 2 weeks to fix this. At the very least you should have rolled back to the previous version until you can find a fix.
Respuesta del desarrollador
publicado el hace un añoHello. We are sorry for the issue, our team is working on a fix and it will be released as soon as possible. -L.L. - Se valoró con 1 de 5by manfredkitzbichler, hace un añoSame problem everybody else is having. Had to disable the extension. Please fix ASAP.
Respuesta del desarrollador
publicado el hace un añoHello, thank you for taking the time to leave us your feedback, our team is already aware of the issue and will release the solution shortly. Apologies for the temporary inconvenience. -N.L. - Se valoró con 1 de 5by Usuario de Firefox 18372872, hace un añoLast updated is a huge mess and still no update. It's a shame for a service about security...
Respuesta del desarrollador
publicado el hace un añoHello, thank you for taking the time to leave us your feedback, our team is already aware of the issue and will release the solution shortly. Apologies for the temporary inconvenience. -N.L.