We're sorry to hear that. Could you share more details about these issues? Are you receiving any error messages? Do you have any other extensions installed for privacy/security purposes? Are your browser and the Proton VPN extension up to date? Please contact us at protonvpn.com/support/contact with more details so we can help.

Sorry to hear that. Could you share more details on what exactly doesn't work? Are you having trouble connecting to our servers, or is there a different issue? Are you receiving any error messages? Contact us at protonvpn.com/support/contact with more details so we can help you troubleshoot.

The browser extension is currently not officially supported on Firefox for Android, however, we will work on a mobile-friendly version in the future. In the meantime, you can download the native Proton VPN app at protonvpn.com/download-android.

Sorry to hear that. We've shared your feedback with the team for further investigation. That said, if you have the opportunity to install our native Proton VPN app or connect through the manual setup methods, we'd suggest doing so as an alternative.

Sorry to hear that. Could you share more details about the issue? What type of internet connection are you using? What is your ISP? Do you have access to a different network that you can try connecting to for testing purposes? Contact us at protonvpn.com/support/contact so we can help you troubleshoot the issue further.

The default auto-connect option will connect you to the fastest available server for you. This leads to better load balancing and higher speed, which is a priority for free users. That said, if you wish to connect to a specific server of your choice, you may consider upgrading your plan. On another note, you can learn more about improving your connection speeds at protonvpn.com/support/increase-vpn-speeds.

The default auto-connect option will connect you to the fastest available server for you. This leads to better load balancing and higher speed, which is a priority for free users. That said, you still have the option to switch to another randomly allocated server by disconnecting and reconnecting again, or you can upgrade your plan to connect to a specific server of your choice.

Sorry to hear that. Could you describe the issue further? We'd be more than happy to help you troubleshoot, but we need some basic details to work with. Please reach out to us using the 'Contact us' option with more details about the issue so we can help.

Sorry to hear that. Could you describe the issues further? Are you getting automatically logged out of the extension? What are the specific steps you're taking that lead to the behavior? Are you receiving any error messages?

Furthermore, what version of your browser and the Proton VPN extension do you currently have installed? Are you using any other extensions for privacy/security purposes? Please contact us at protonvpn.com/support/contact with more details so we can assist you further.

This is simply false. All Proton apps are open source and have been independently audited and verified by third-party experts. Anyone can see and verify that our apps do what we claim. With that in mind, Proton is completely trustworthy and has nothing to do with any of the issues you've mentioned.

Nonetheless, if you have any additional details to share regarding the matter, feel free to contact us at proton.me/support/contact. We'd be happy to address any concerns you may have.

The default auto-connect option will connect you to the fastest available server for you. This leads to better load balancing and higher speed, which is a priority for free users.
That said, you still have the option to switch to another randomly allocated server, or you can upgrade to connect to a specific server.

We do have a Free plan that costs $0 and allows you to secure your internet connection with no ads, no logs, and provides the same level of privacy and security as our paid plans. Anyone can sign up for our Free plan, and we don't ask for any payment details during signup. That said, having an account does not endanger your privacy and security in any way.

The default auto-connect option will connect you to the fastest available server for you. This leads to better load balancing and higher speed, which is a priority for free users. That said, you still have the option to switch to another randomly allocated server by disconnecting and reconnecting again, or you can upgrade to connect to a specific server of your choice.

The default auto-connect option will connect you to the fastest available server for you. This leads to better load balancing and higher speed, which is a priority for free users. That said, you still have the option to switch to another randomly allocated server by disconnecting and reconnecting again, or you can upgrade to connect to a specific server of your choice.

We're sorry to hear that. The reason you're experiencing this issue is due to the aggressive restrictions in Russia. Our team is working hard on improving our infrastructure so that all our users are able to connect more easily. We will continue to make more improvements to enhance service availability despite the ongoing blocking attempts.

Meanwhile, you may consider downloading the official Proton VPN app for your specific OS to see if you're able to connect more easily. If you cannot access our website in order to do that, please contact us at protonvpn.com/support-form or proton.me/support/contact, or simply send us an email directly at so we can assist you further.

We do have a Free plan that costs $0 and allows you to secure your internet connection with no ads, no logs, and provides the same level of privacy and security as our paid plans. Anyone can sign up for our Free plan, and we don't ask for any payment details during signup.

We are aware of this issue and our team is working on a fix, although we don't have an ETA at the moment. For the time being, as a workaround, you can log out of the browser extension, restart your browser, and when logging back in, select 'Keep me signed in'. This should keep you logged in and only ask you to log back in periodically.