Revisiones de Extensión VPN de Surfshark
Extensión VPN de Surfshark por Surfshark
294 revisiones
- Se valoró con 1 de 5por Flemming, hace 2 añosi cant login i reset my password and it keeps telling me the password or gmail are wrong i checked everything and its all right i don't know what to do ???
Respuesta del desarrollador
publicado el hace 2 añosHey Flemming, we're sorry to hear about the trouble you're experiencing with logging in. It sounds like you've already taken some steps to resolve the issue by resetting your password. To assist you further, could you please reach out to us at support@surfshark.com or via live chat? - Se valoró con 1 de 5por foflue, hace 2 añosi cant login i reset my password and it keeps telling me the password or gmail are wrong i checked everything and its all right i don't know what to do
Respuesta del desarrollador
publicado el hace 2 añosHi there, we're sorry to hear about the trouble you're experiencing with logging in. It sounds like you've already taken some steps to resolve this by resetting your password. To assist you further, could you please reach out to our support team at support@surfshark.com or via live chat? They'll be able to help you troubleshoot this issue more effectively. - Se valoró con 1 de 5por Usuario de Firefox 18333386, hace 2 años
- Se valoró con 1 de 5por Usuario de Firefox 16491044, hace 2 añosWon't allow login. Updated pwd, still won't allow login. Total garbage.
Respuesta del desarrollador
publicado el hace 2 añosHi, thanks for your feedback. We're sorry to hear that you had login issues while using Surfshark and we'd be glad to help you regain access.
Could you contact us at support@surfshark.com or via live chat on our website? - Se valoró con 1 de 5por Nelan, hace 2 años
Respuesta del desarrollador
publicado el hace 2 añosHi, thanks for your review. We'd be happy to help you with any issues you had with Surfshark, could you contact us at support@surfshark.com or via live chat on our website?- Se valoró con 1 de 5por Usuario de Firefox 14902835, hace 2 añosMy computer currently shows lack of application memory with Surfshark showing 59G of use
Respuesta del desarrollador
publicado el hace 2 añosHi there, thanks for your review. We'd like to take a closer look at the issues you're having with the lack of application memory, could you reach out to us at support@surfshark.com or via live chat on our site? - Se valoró con 1 de 5por Usuario de Firefox 18200692, hace 2 añosполное неработающее дерьмо да еще и ркгистрацией
Respuesta del desarrollador
publicado el hace 2 añosПривет! Мы будем рады помочь вам с любыми проблемами, возникшими при использовании Surfshark. Не могли бы вы связаться с нашей службой поддержки по адресу support@surfshark.com или через чат на нашем веб-сайте? - Se valoró con 1 de 5por Usuario de Firefox 18239263, hace 2 añosThey charged me an additional $28.99 aside from the $65.34, when I specifically stated I DID NOT WANT a 12 month extension upon signing up.
Their customer support is simply terrible, as they proclaim to be able to easily claim a refund through their live chat - which I tried after receiving those emails; however, none of their live chat links on the website work.
When I finally get a work around to the live chat, I only get the option to cancel the auto-renewal, but not my money back.
I lost $94.33 in a minute. This company scams people out of their money.Respuesta del desarrollador
publicado el hace 2 añosHi, thanks for your review. We're sorry to hear that you had issues getting a refund for your 1-year extension, could you contact us at miles@surfshark.com? We'd be happy to take a look at your specific situation. - Se valoró con 1 de 5por jan101, hace 2 añosEver since the company began offering complimentary subscriptions through cashback, the service quality has significantly declined. There are frequent VPN disconnects and unstable connections occurring twice a day. The browser extension is subpar, causing a reduction in speed by more than 80% at times. Additionally, the split tunneling feature does not function properly, leading to lag issues while playing games. Customer support is inaccessible, lacking both live chat and email options for assistance. It is disheartening that new customers who availed the cashback promotion receive free VPN with presumably better service, while loyal paying customers like myself experience slow speeds and a lack of support. Thank you for nothing, just lost a customer.
Respuesta del desarrollador
publicado el hace 2 añosHi, we appreciate your feedback. We apologize for the inconvenience you had due to multiple issues while using Surfshark and we'd be happy to help you as much as possible. Could you contact our support team at support@surfshark.com or via live chat on our website? - Se valoró con 1 de 5por John Ryan, hace 2 años
- Se valoró con 1 de 5por APX, hace 2 añosTo be honest, compared with the nordvpn extension, this extension is just junk. Very unstable proxy performance.
Respuesta del desarrollador
publicado el hace 2 añosHello there! We're sorry for the inconvenience that you have encountered. It would be great if you could contact our support team via live chat or email at support@surfshark.com, so they could check further on the issues that you have encountered. - Se valoró con 1 de 5por Alfado, hace 2 añosAbsolute garbage. the customer service is non existent and canceling a subscription is next to impossible. The online FAQ just keeps redirecting to itself and any link to do their "live chat" is fake. The advertised 24/7 customer support is a lie and you'll be asked 3 times to fill out a survey about why you want to cancel just to be again redirected to the FAQ. Email is the only way to get even a automated response just to again be linked to the FAQ and a survey.
Respuesta del desarrollador
publicado el hace 2 añosHi, Alfado! We're sorry for the inconvenience you experienced trying to cancel your subscription. Could you contact us at miles@surfshark.com so we can investigate your case in a personal manner? - Se valoró con 1 de 5por Usuario de Firefox 18105820, hace 2 años
- Se valoró con 1 de 5por Usuario de Firefox 17692527, hace 2 años
- Se valoró con 1 de 5por lostprophet, hace 2 añosit simply doesnt work. it works at the beginning of the connection for 1-2 minutes then it stop. useless
Respuesta del desarrollador
publicado el hace 2 añosHey there! We're sorry to hear you had to run into this connection issue. Our team would be glad to help you out. Could you reach out to them via email at support@surfshark.com? Thank you! - Se valoró con 1 de 5por Usuario de Firefox 18037445, hace 2 años
- Se valoró con 1 de 5por Usuario de Firefox 16127288, hace 2 años
- Se valoró con 1 de 5por Usuario de Firefox 11344374, hace 2 añosЭта хрень не работает на территории России
Respuesta del desarrollador
publicado el hace 2 añosПривет! Мы приносим свои извинения за причиненные неудобства, не могли бы Вы связаться с нами по адресу support@surfshark.com. Наша команда с радостью поможет Вам. - Se valoró con 1 de 5por Aleksander_W, hace 2 añosWaste of time, it doesn't work, after enabling browser is not able to connect to any host.
Respuesta del desarrollador
publicado el hace 2 añosHey, Aleksander! We're sorry to hear you had to encounter this issue. We would truly love to help you out therefore if you could please reach out to us at support@surfsark.com. Thank you! - Se valoró con 1 de 5por Usuario de Firefox 14699268, hace 2 añosДля запуска требует создать учётную заппись!
Respuesta del desarrollador
publicado el hace 2 añosПривет! Нам очень жаль, что у Вас возникли эти проблемы. Если Вы обратились в нашу службу поддержки по электронной почте, то ожидайте ответа в течение нескольких часов. Кроме того, Вы можете сразу же связаться с ними через Live Chat на нашем сайте, поэтому, пожалуйста, попробуйте это сделать. - Se valoró con 1 de 5por liroken646, hace 2 añosWhen i click in "create account" doesn't seem to have a free option so... #Trash.
Respuesta del desarrollador
publicado el hace 2 añosHey there. Thank you for your feedback! We deeply care about providing our customers with the best VPN servers, however, that comes with a cost to operate and maintain Surfshark. - Se valoró con 1 de 5por Dmitry Vladimirovich, hace 2 añosНе работает! Нет подключения ни к одной стране!
Подключиться повторно для сохранения защиты
Если вы недавно сменили пароль или включили двухфакторную аутентификацию, выполните вход повторно.
Если вы недавно создали новые учетные данные вручную, подключитесь заново к любому местоположению VPN.
Если срок действия вашей подписки истек, откройте order.surfshark.com для ее повторной активации.
Если вам нужна помощь, вы всегда можете обратиться в нашу дружелюбную службу поддержки здесь.Respuesta del desarrollador
publicado el hace 2 añosПривет! Нам очень жаль, что вы столкнулись с трудностями при использовании Surfshark. Хотим сообщить, что наша служба поддержки работает круглосуточно — вы можете в любое время связаться с ней в онлайн-чате или по электронной почте: support@surfshark.com и получить помощь на своем языке. Наши специалисты с радостью ответят на все ваши вопросы! - Se valoró con 1 de 5por Usuario de Firefox 17700114, hace 2 añosfake connection, not even the DNS servers can be connected when this add-on say it is connected.
Respuesta del desarrollador
publicado el hace 2 añosHey! Let us apologize for the inconvenience you might have experienced. Maybe you could reach out to us via Live chat support or at support@surfshark.com? Our team will gladly help you out! - Se valoró con 1 de 5por CDzun, hace 2 añosCannot connect to any server what the point of this useless add-on?
Respuesta del desarrollador
publicado el hace 2 añosHello! Thank you for your review, we are sorry to hear that you've experienced connection issues, but we're certain that our Customer Success team could help you resolve them. Please reach out to support@surfshark.com or via the Live Chat option on our website with more details!