Avis de Rhana Cassidy
Réponse du développeur
mis en ligne : il y a 7 ansHi, and thanks for your comments. Thanks especially for pointing out the oversight in AdBlock's description in the AMO. We'll get that corrected ASAP.
The Acceptable Ads program isn't a con. It's a compromise, a way to help creators get the revenue they need to keep creating the content we all enjoy, while protecting us all from the truly bad ads nobody wants. The vast majority of our users are grateful for this middle way. Folks who want a scorched-earth approach are welcome to check out uBlock Origin. Its developer has a different philosophy than we do, so it meets a need we have chosen not to.
I know it's frustrating to ask for help, only to be told to try a complicated-looking series of debugging steps. We do this for a few reasons. Sometimes we ask our users to help troubleshoot issues that we can't reproduce. Much of the time, the steps we suggest are the result of successful troubleshooting; that is, they are the solution. We never want our users to feel they're getting a runaround or being directed to useless information. If we get something wrong in a support article and we are taken to task, whenever possible I'll fix it then and there. With one person supporting 65M users, we can't devote the in-depth 1:1 time we would all prefer. Last but not least, product reviews (along with Twitter and Facebook) aren't the best place to troubleshoot issues. It's much better to open a ticket on our support portal, help.getadblock.com.
If you've run into an issue and neither our responses to other reviews nor our knowledge base has helped, I encourage you to open a ticket. I'll be happy to dig in as much as needed to get things working for you again. :)
- Rhana, AdBlock Community Manager
The Acceptable Ads program isn't a con. It's a compromise, a way to help creators get the revenue they need to keep creating the content we all enjoy, while protecting us all from the truly bad ads nobody wants. The vast majority of our users are grateful for this middle way. Folks who want a scorched-earth approach are welcome to check out uBlock Origin. Its developer has a different philosophy than we do, so it meets a need we have chosen not to.
I know it's frustrating to ask for help, only to be told to try a complicated-looking series of debugging steps. We do this for a few reasons. Sometimes we ask our users to help troubleshoot issues that we can't reproduce. Much of the time, the steps we suggest are the result of successful troubleshooting; that is, they are the solution. We never want our users to feel they're getting a runaround or being directed to useless information. If we get something wrong in a support article and we are taken to task, whenever possible I'll fix it then and there. With one person supporting 65M users, we can't devote the in-depth 1:1 time we would all prefer. Last but not least, product reviews (along with Twitter and Facebook) aren't the best place to troubleshoot issues. It's much better to open a ticket on our support portal, help.getadblock.com.
If you've run into an issue and neither our responses to other reviews nor our knowledge base has helped, I encourage you to open a ticket. I'll be happy to dig in as much as needed to get things working for you again. :)
- Rhana, AdBlock Community Manager
3 489 notes
- Noté 1 sur 5par AN, il y a 3 joursIn general a nice add-on which does what it should, but as others said. The addon is frequently opening a new tab in foreground asking to donate or switch to paid version. I know no other addon (and there are very much great addons I use, that do not do this).
- Noté 5 sur 5par Utilisateur ou utilisatrice 19130011 de Firefox, il y a 5 jours
- Noté 2 sur 5par SICKS6SIX, il y a 6 joursit doesnt stop adverts on youtube or any of the other video content providers ive tried it with, what it does is this; often it opens another window and ask you for money so it doesnt open up that window in the future, the people who are giving this app 5* probably gave Ticktock 5* ratings as well. i gave it 2* becasue it was easy to uninstall, often these trype of money demanding apps are almost impossible to uninstall, so for that reason they get 2* from me,
- Noté 5 sur 5par Utilisateur ou utilisatrice 19111231 de Firefox, il y a 12 jours
- Noté 5 sur 5par haruma, il y a 12 jours
- Noté 1 sur 5par Utilisateur ou utilisatrice 19105231 de Firefox, il y a 14 jours
- Noté 1 sur 5par Utilisateur ou utilisatrice 19105132 de Firefox, il y a 14 jours
- Noté 5 sur 5par Utilisateur ou utilisatrice 19061516 de Firefox, il y a 19 jours
- Noté 5 sur 5par bobo, il y a 22 jours
- Noté 3 sur 5par lenovo, il y a un mois
- Noté 5 sur 5par Utilisateur ou utilisatrice 17399364 de Firefox, il y a un mois
- Noté 5 sur 5par RITESH, il y a un mois
- Noté 5 sur 5par Zhirafick, il y a un moisВынужден изменить свою оценку. Авторы починили свой блокировщик, добавили новый способ блокировки рекламы для Ютуб. Работает с багами, но всё же работает. Например, в альтернативном режиме блокировки не работает ускорение по пробелу или удерживании кнопки мыши. Горячая клавиша F сбрасывает видео на начало.
- Noté 1 sur 5par Utilisateur ou utilisatrice 19026513 de Firefox, il y a un mois
- Noté 5 sur 5par Utilisateur ou utilisatrice 18115545 de Firefox, il y a 2 mois
- Noté 5 sur 5par MOUIADI, il y a 2 mois
- Noté 5 sur 5par Bartek, il y a 2 mois
- Noté 1 sur 5par Utilisateur ou utilisatrice 18897633 de Firefox, il y a 2 moisfrequently pops up a new tab about upgrading to premium. and i've seen the pathetic responses from addblock's representatives...sure we can just click the x button like you said, but that's defeating the whole purpose of your existence! so stop telling users to close out of an unwanted tab that you created and stop asking people for money!
Réponse du développeur
mis en ligne : il y a 9 joursThanks for taking the time to provide your feedback. We can definitely help with the update page you are seeing. Please reach out to us and include a copy of this review and our reply. This will ensure your case receives priority support and we can fully address the issues you're reporting: https://helpcenter.getadblock.com/hc/en-us/requests/new or help@getadblock.com. - Noté 5 sur 5par Utilisateur ou utilisatrice 18144719 de Firefox, il y a 2 mois