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Critiques pour NordPass® Password Manager & Digital Vault

NordPass® Password Manager & Digital Vault par NordVPN

3,8 étoiles sur 5
5
448
4
119
3
40
2
38
1
155
155 notes
  • par Utilisateur ou utilisatrice 16354450 de Firefox, il y a 3 mois
  • par Utilisateur ou utilisatrice 15188328 de Firefox, il y a 4 mois
    Windows Hello auth stopped working next week after 30d money back guaranty ended. Support is worthless... Now I have "premium" subscription of useless password manager. Does not recommend to anyone.

    Réponse du développeur

    mis en ligne : il y a 3 mois
    Hi, it's disappointing to hear about the Windows Hello issue. Our support team can definitely help with this. Could you reach out to them via email at support@nordpass.com? They'll do their best to assist you.
  • par kerry, il y a 4 mois
  • par morbidelio, il y a 4 mois
    Windows Hello is not working after the last updates. If this doesn't get fixed I won't renew my subscription.
  • par efri, il y a 4 mois
    Totally useless, it doesn't work with the (weekly) updates from different softwares. Bad purchase !
  • par Utilisateur ou utilisatrice 18171446 de Firefox, il y a 4 mois
  • par BADR, il y a 4 mois
    The app don't show up when i'm trying to log'in since the last updat. Before, i had to enter the master code every time i tried to log'in, wast of time, i really regret this purchase!
  • par Mike Rowan, il y a 4 mois
  • par DukenuKoen, il y a 4 mois
    I would have given it 5 stars before it went offline. But when it went offline I had to search for information as to why it was not available anymore. I found some post on Reddit, but the Nord-account stopped providing us with updates or replies. Leaving us in the dark for weeks is just lousy customer service. I have cancelled my (second) 3-year subscription on all Nord-services, after being a loyal paying customer for years. Sad to do so, but this is NOT how you treat your customers.
  • par SilentOcean, il y a 4 mois
    Since the new update, the interface doesn't even show up when I want to enter into my accounts on various websites. So it's absolute useless for me at the moment.

    Réponse du développeur

    mis en ligne : il y a 4 mois
    Hi there! Sorry to hear about the trouble with the interface since the update. Could you please email our support team at support@nordpass.com? They'd love to investigate this issue and help you get back on track!
  • par cwild, il y a 4 mois
    When opening the extension, I suddenly have to agree that Nordpass collects information that violates my privacy. If I don't agree, I have to remove the extension! (Copied from another review).

    Besides that, I've only had problems so far. The new extension won't let me log in and seems to get stuck loading.

    Before that, no Firefox extension for weeks.

    This software is a pure mess.

    DON'T
    BUY/USE
    IT

    I'm going to find another provider ASAP.

    Réponse du développeur

    mis en ligne : il y a 4 mois
    Hi! We understand your frustration with the consent that we present you. In terms of your data, nothing has changed. The mentioned information is collected in order to provide the key functionality - mainly autofill and autosave, where we need to collect information such as email and website addresses. This data is securely encrypted and is not reachable to us, but if the consent is not given to process this data in an encrypted form, we cannot offer a critical functionality of our extension as it simply becomes unusable.

    The reason you see the consent now, but not before, is that Mozilla currently requires it to be presented to extension users and a consent must be given in order to provide the service. Without the consent, we cannot provide it. This is a requirement to all password managers (some still to refuse to apply it).

    We leave up to the user to decide if they want to share the interaction with extension data and this consent is unchecked by default.
  • par Jeff Spring, il y a 4 mois
  • par Evequill, il y a 4 mois
  • par Northman, il y a 4 mois
  • par David Doooley, il y a 4 mois
  • par Utilisateur ou utilisatrice 18821294 de Firefox, il y a 4 mois
    07.02.2025
    Anwendung lässt sich nicht mehrmit Fingerprint entsperren / starten. Browser Firefox.

    Réponse du développeur

    mis en ligne : il y a 4 mois
    Hi, this shouldn't happen. Please try reconfiguring the fingerprint or contact our support team at https://support.nordpass.com/hc/en-us/requests/new."
  • par Utilisateur ou utilisatrice 18820841 de Firefox, il y a 4 mois
  • par frenzy_wo, il y a 4 mois
  • par s7en, il y a 6 mois
    Cant sign in at all even the password is correct. But I can sign in Chrome

    Réponse du développeur

    mis en ligne : il y a 6 mois
    Hello, sorry about this. It isn’t expected behavior. Please contact our support team via live chat or support@nordpass.com. The team will help you resolve it.
  • par Utilisateur ou utilisatrice 13007775 de Firefox, il y a 7 mois
  • par Utilisateur ou utilisatrice 18690205 de Firefox, il y a 7 mois
  • par Utilisateur ou utilisatrice 18691884 de Firefox, il y a 7 mois
  • par ikojékm, il y a 7 mois
  • par Utilisateur ou utilisatrice 18475940 de Firefox, il y a 7 mois
    I have tried to make this extension work for months without success. I have used other password mangers and all have been effective but this one is horrible. I have to manual add username name and password when logged into Nordpass. Then I have to keep login into it when using Firefox and still not effective. This app needs help PLEASE
  • par JWReed, il y a 8 mois
    Is not compatible with Firefox; unable to install