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Critiques pour Extension Surfshark VPN

Extension Surfshark VPN par Surfshark

3,6 étoiles sur 5
5
600
4
144
3
67
2
53
1
293
Avis de mark
par mark, il y a 3 ans
As others have stated in reviews here, this extension does not work properly - it causes delays or completely fails in accessing sites, both problems of which disappear when you pause or turn off the extension. Before I am told to contact support, I have already done that and was advised to reinstall the extension, which I did, with no change. I was then asked why I was using the firefox extension and it was suggested I should just use the desktop VPN client - for a couple of reasons I do not want to do this. My next step will be to try an alternative VPN if Surfshark can't fix this. This is a relatively recent problem so someone has done something to mess things up - when you find them, can you please tell them to undo what they did.

Réponse du développeur

mis en ligne : il y a 3 ans
Hello Mark! Thank you for your feedback, I really appreciate it! I'm sorry to hear about the issues that you are facing with the extension. Could you reach out to me at miles@surfshark.com so I could personally check your case? Thank you, Miles.
1 157 notes
  • par Riko_Crimea, il y a un jour
  • par Utilisateur ou utilisatrice 13223091 de Firefox, il y a 4 jours
  • par sagnikrg, il y a 8 jours
    first tried this in 2022 in the woke of vpn crisis, (especially w.r.t subcontinental severs). The connections and nodes had not turn out as expected back then, but, the support was not only super prompt, but actually clarified all the technicalities and owned up their limitations. The refund was prompt too.. (tbh back then all vpn providers were as bad...)

    World and tech have changed a lot since 2022, gave it a try again last month. Honestly, I am not only super happy with the speed, the value for money, and especially the fact I can still use the vpn over only mozilla whereas having a seperate job network for the rest of the PC is just amazing.... but I am also real happy to see the progress the company made since last 3 years... good job guys! you are the CD Projekt red of VPN!
  • par Utilisateur ou utilisatrice 17296084 de Firefox, il y a 10 jours
  • par Deadcraft, il y a 10 jours
  • par Utilisateur ou utilisatrice 19563569 de Firefox, il y a 10 jours
  • par AndroDoge, il y a 11 jours
    Working as it should
  • par Utilisateur ou utilisatrice 17214623 de Firefox, il y a 12 jours
  • par Utilisateur ou utilisatrice 13081741 de Firefox, il y a 13 jours
    Great VPN Trustfull and very steady
  • par Utilisateur ou utilisatrice 19553806 de Firefox, il y a 16 jours
    Не получилось даже в учётка зайти....

    Réponse du développeur

    mis en ligne : il y a 16 jours
    Здравствуйте. Если у вас возникли проблемы с входом в свою учетную запись, пожалуйста, свяжитесь с нашей службой поддержки клиентов, воспользовавшись онлайн-чатом на нашем веб-сайте или по адресу support@surfshark.com. Наши специалисты сделают все возможное, чтобы помочь вам решить эту проблему!
  • par Jon, il y a 18 jours
  • par Utilisateur ou utilisatrice 19547217 de Firefox, il y a 20 jours
    не работает

    Réponse du développeur

    mis en ligne : il y a 20 jours
    Здравствуйте, спасибо, что связались с нами. Мы хотели бы разобраться, с какими проблемами вы столкнулись при использовании Surfshark, и посмотреть, чем мы можем вам помочь. Пожалуйста, свяжитесь с нами через онлайн-чат на нашем сайте или по адресу support@surfshark.com.
  • par TechMaster45, il y a 22 jours
    Solid extension I really like the VPN overall. I prefer the browser extension much more than the desktop app, which caused issues when I was gaming.
  • par Gim JW, il y a un mois
  • par Big Bear, il y a un mois
    I'm finding it hard to see the benefits but honestly by nature the benefits are NOT seen while the issues are. Not sure how to reconcile this, so maybe this should be 4 stars. But it IS frustrating when sites block me because I'm on VPN and there appears no way around that. Then I get dropped often and reconnected or connected to Canada and something like Pandora thinks I'm out of the country and won't play my music. I'm finding that I'm having to pause it more than seems worthwhile, but I go back to my original statement about not seeing the protection/benefits I'm getting.

    Réponse du développeur

    mis en ligne : il y a un mois
    Hello, thank you for reaching out and detailing your concerns. Often, switching to a different server in the Surfshark app or extension can help resolve such website accessibility problems. We would like to look into the issue you mentioned with being periodically disconnected investigate what could be causing it. Please get in touch with us by joining live-chat on our website or at support@surfshark.com.
  • par Utilisateur ou utilisatrice 12333600 de Firefox, il y a un mois
    excellent vpn and I have a dedicated IP.
  • par Brucington, il y a un mois
    Complete failure. The ONLY thing this had over the PC app was that the bypasser actually worked; but now even that isn't true. On top of that, Surfshark has apparently gone to shit overall in the last year or two, so I'm ending my subscription!

    Réponse du développeur

    mis en ligne : il y a un mois
    Hey, sorry to hear about your experience with Surfshark. We understand how frustrating it can be when things aren't working as expected. Please reach out to our support team at support@surfshark.com or via live chat on our website, and they'll assist you in resolving these issues.
  • par Utilisateur ou utilisatrice 13507781 de Firefox, il y a un mois
  • par Jaylorr, il y a 2 mois
  • par iordaki iordaki, il y a 2 mois
    Этот кусок фекалий после закрытия крышки ноутбука более не подключается. До сих пор танцы с бубнами решалось. Сегодня уже 2 часа ни черта не помогает.

    Réponse du développeur

    mis en ligne : il y a 2 mois
    Здравствуйте! Нам очень жаль, что у вас возникли проблемы с подключением после перехода компьютера в спящий режим. Рекомендуем обратиться в нашу службу поддержки по адресу support@surfshark.com или в онлайн-чат на нашем сайте.
  • par Utilisateur ou utilisatrice 13982453 de Firefox, il y a 2 mois
  • par Utilisateur ou utilisatrice 18423221 de Firefox, il y a 2 mois
  • par Utilisateur ou utilisatrice 19471239 de Firefox, il y a 2 mois
    perfect
  • par mitchleung, il y a 2 mois
  • par DR4CO, il y a 2 mois