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Beoardielingen foar Rakuten: Get Cash Back For Shopping

Rakuten: Get Cash Back For Shopping troch Rakuten

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901 beoardielingen
  • troch Firefox-brûker 18835599, 6 moannen lyn
  • troch Airplayn, 6 moannen lyn
    pain in the ass with little to no rewards

    Antwurd ûntwikkeler

    6 moannen lyn pleatst
    We'd love to hear your feedback and address any concerns you have! Please reach out to our team at socialhelp@rakuten.com.
  • troch Bobbyp, 6 moannen lyn
  • troch rdp73667, 6 moannen lyn
  • troch Chris, 6 moannen lyn
  • troch Firefox-brûker 18790568, 7 moannen lyn
  • troch Nicole, 7 moannen lyn
  • troch Donna, 7 moannen lyn
  • troch denise, 7 moannen lyn
  • troch Firefox-brûker 18756958, 7 moannen lyn
  • troch Jacque1961, 8 moannen lyn
  • troch Firefox-brûker 18719520, 8 moannen lyn
  • troch Firefox-brûker 18706365, 8 moannen lyn
    Crashes checkout at Aliexpress.com

    Antwurd ûntwikkeler

    8 moannen lyn pleatst
    We're sorry you have had this experience shopping at AliExpress while using our Rakuten Browser Extension. Our extension, once activated, is there to track your eligible purchase made through AliExpress for Cash Back, and should not interfere with the any viewed page or the checkout process. All purchases are made directly with the merchant through their website. The extension is just there to help apply eligible coupons and to make sure your purchase tracks for Cash Back. If you believe our extension is interfering with the checkout process, please reach out to our team at socialhelp@rakuten.com so we can help you out.
  • troch Firefox-brûker 18693881, 9 moannen lyn
  • troch Firefox-brûker 18700305, 9 moannen lyn
  • troch Firefox-brûker 17490776, 9 moannen lyn
    It worked before, but now it just keeps complaining about ad blocker even though I don't have one installed.

    Antwurd ûntwikkeler

    9 moannen lyn pleatst
    We typically see these issues when our Members have any ad or internet traffic blocking extensions added and enabled in the browser they use to access our services or at the computer/network level when shopping from a laptop or desktop computer. This issue may also be caused by the anti-virus software you currently use. Updating the extensions, anti-virus software, or your router to trust Rakuten, in most cases, resolves these issues. For more help, please reach out to us at socialhelp@rakuten.com.
  • troch SL, 9 moannen lyn
    I'm new to this extension. It adds an obnoxious floating purple bubble on the right side of the screen that pops up on a bunch of websites and then asks me to "check for deals". This creates attention fatigue. A very poor UX choice by the company.

    Sure, I can click "disable for this session" or "disable for 30m" but I still shouldn't have to do that.

    So far after a month, I've earned zero dollars. Not worth the hassle.

    Antwurd ûntwikkeler

    9 moannen lyn pleatst
    Thank you for this feedback about our Rakuten Browser Extension. We are sorry this new feature isn't to your liking. You can slide this "bubble" out of the way, up and down the viewed page. Like you are aware, it can be hidden for 30 minutes or hidden for the shopping session. If, for some reason, you find this feature is not ideal for how you like to shop, you can uninstall our extension and shop by visiting our website, Rakuten.com, directly or by shopping from our app on any iPhone, iPad, or Android device.
  • troch Firefox-brûker 17430646, 10 moannen lyn
  • troch Naif1987, 10 moannen lyn
  • troch aurpine, ien jier lyn
    It used to work well but the latest update broke it. Clicking the extension doesn't do anything anymore and you can't activate so it's essentially useless. The bubble still shows up on pages though.
    Edit: tried reinstalling and it still doesn't work. There's something wrong with version 5.48.0

    Antwurd ûntwikkeler

    ien jier lyn pleatst
    You can get our extension back up and running by uninstalling it from your copy of Firefox (if installed). Then, you can download our Rakuten Browser Extension from our website, Rakuten.com, or through Firefox Browser Add-Ons page. If you have any more questions or encounter any more issues, don’t hesitate to reach out to us at socialhelp@rakuten.com
  • troch SFinSF, ien jier lyn
    Disabled due to the persistent bubble that sits like a festering boil, unable to be lanced.

    Guess what, when you don't give the option to turn off an annoying "feature" then people disable the extension.

    BTW, I've been using eBates/Rakuten for 20+ years, since 2001.

    Antwurd ûntwikkeler

    ien jier lyn pleatst
    Thank you for sharing this feedback about the recent updates to our extension. We'll use this, and other Member feedback, to continue to improve our extension to make it a more seamless and less intrusive addition to your shopping experiences.
  • troch user5678, ien jier lyn
    The recent update to add the floating widget on screen is extremely annoying. Makes shopping impossible. I can't see what I'm shopping for!

    Unrelated to that but still a problem is that over the past 6 months or so the extension seems to have stopped working. I need to fill out a ticket to get my cash back every time I buy something now. I've turned off other extensions I thought might be interfering with it but no luck. Been using Rakuten since 2018 without any issues until recently.

    Antwurd ûntwikkeler

    ien jier lyn pleatst
    Thank you for this feedback about this new feature of our extension. We are sorry this new feature is in your way. You can move the "bubble" icon up and down the side of the website so you are able to see anything it may be currently blocking from view.

    We typically see these issues with eligible orders not tracking when our Members have any ad or internet traffic blocking extensions added and enabled in the browser they use to access our services or at the computer/network level when shopping from a laptop or desktop computer. This issue may also be caused by the anti-virus software you currently use. Updating the extensions or anti-virus software to trust Rakuten, in most cases, resolves these issues. For more help, please reach out to us at socialhelp@rakuten.com.
  • troch CE, ien jier lyn
    Decent extension ruined by recent update, which puts an extremely obnoxious persistent pop-up over your screen when trying to shop.

    Antwurd ûntwikkeler

    ien jier lyn pleatst
    We appreciate you sharing this feedback about the recent updates to our extension. We'll use this, and other Member feedback, to continue to improve our extension to make it a more seamless and less intrusive addition to your shopping experiences.
  • troch Firefox-brûker 18556491, ien jier lyn
    They now have a permanent bubble on the screen, INSANE choice by a company.

    Antwurd ûntwikkeler

    ien jier lyn pleatst
    Thank you for this feedback about this new feature of our extension. We are sorry this new feature is in your way. It can be turned off for 30 minutes, or for the current session. You can always track your eligible purchases for Cash Back by visiting our website, Rakuten.com, or through our app available for iPhones, iPads, and Android phones as an alternative to using our extension.
  • troch Thomas, ien jier lyn
    New update forces a pop-up bubble that you can only remove "for this shopping session." If this isn't removed I will uninstall the app from every single one of my devices. This is garbage.

    Antwurd ûntwikkeler

    ien jier lyn pleatst
    Thank you for sharing this feedback about the recent updates to our extension. This feature can be moved up and down the side of the website you are viewing, so it can be moved out of the way of anything that you may need to access. It is built into our extension and cannot be turned off within the settings of our extension currently. It can be turned off for 30 minutes, or for the current session. You can always track your eligible purchases for Cash Back by visiting our website, Rakuten.com, or through our app available for iPhones, iPads, and Android phones as an alternative to using our extension. We'll work to improve this experience in future updates to our extension.