Beoardielingen foar NordVPN - a VPN proxy extension for Firefox
NordVPN - a VPN proxy extension for Firefox troch NordVPN
629 beoardielingen
- Wurdearring: 1 fan 5troch Firefox-brûker 15137635, 5 jierren lynDoesn't work anymore. Yes I have logged in. Yes I've paid. Yes the regular app works. They screwed up and like all modern companies they want to sit and collect cash instead of fixing their screw ups.
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5 jierren lyn pleatstHello. It would be best if you'd contact our customers' support team if experiencing any issue regarding our service's functionality. Our team is available 24/7 at support.nordvpn.com. - Wurdearring: 1 fan 5troch Firefox-brûker 16020875, 5 jierren lyn
- Wurdearring: 1 fan 5troch saforce, 5 jierren lynThis extension uses very slow animations to open the focus-exclusive overlay of its interface. If you don't interact with it directly, it dismisses itself.
Both of those issues are egregious UX failures that need to be addressed. The animation is unnecessary and makes your extension look poorly made; which it is. The fact that the overlay doesn't remain open is even more absurd. I keep my account info in a vault, so I am forced to manually type my email after pasting my password because if I were to leave the form it would just evaporate, clearing the form as well--and to make it worse, it would show the slothful opening animation again.
Partially UX, partially just terrible programming, is that the extension requires you to sign in repeatedly even within the same browsing session, which means it doesn't have good error recovery, connectivity state detection, sleep detection, etc. It would be reasonable to expect that once you sign in with your account, you never have to log in again unless a significant passage of time between uses is detected, like 3 months or more, or your subscription lapses.
None of these issues are difficult to solve. The first two could be solved in two lines of code, I'd bet. The sign in issue seems to happen to far too many people to be an isolated issue.
Perhaps you should consider that not everyone uses their browsers the same way you do. I leave Firefox open for maybe a month at a time, literally until Windows forces me to reboot for updates.
I put my machine to sleep at night and don't manually disconnect from a server in the add-on. That doesn't mean I should be signed out. That just means the add-on should reconnect the next time it "ticks" when the machine wakes up, or when there's network activity in Firefox. Antwurd ûntwikkeler
5 jierren lyn pleatstHello. Please contact our customers' support team at support.nordvpn.com while specifying the exact issue that you've experienced, so they could provide you with assistance on its resolve. Thank you!- Wurdearring: 1 fan 5troch Citizen1958, 5 jierren lynNordVPN works well on all other devices but this extension on a RaspberryPi won't work. Try logging in to NordVPN with correct credentials and it says something has gone wrong.
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5 jierren lyn pleatstHello. Please try changing your password via our website and try logging into our extension again. In case the issue persists regardless, drop a line to our customers' support team at support.nordvpn.com. Antwurd ûntwikkeler
5 jierren lyn pleatstHello. Please do not hesitate to contact our customers' support team if experiencing any issue regarding our service's functionality. Our team is available 24/7 at support.nordvpn.com.- Wurdearring: 1 fan 5troch pipi, 5 jierren lyn
- Wurdearring: 1 fan 5troch shang上京_, 5 jierren lynIt's really not suitable for ChinaI can't log in yet.😭😭😭
- Wurdearring: 1 fan 5troch blaze, 5 jierren lynYour servers randomly stop working. Was connected to bg39 until that stopped working. But because the login goes through the VPN I can't log in to change it. This is braindead design.
- Wurdearring: 1 fan 5troch CrippledbyDebt, 5 jierren lynThis extension used to be really good, but recently whenever I activate the extension, the VPN fails to connect and asks for a username and password making it unusable by disabling access to sites.
Edit: Response to the Developer: Same problem still persists.Antwurd ûntwikkeler
5 jierren lyn pleatstHello. Do disconnect from our extension before closing your browser to see whether the issue that you're currently experiencing persists. - Wurdearring: 1 fan 5troch fota, 5 jierren lynI paid for a three year subscription to NORDVPN.
On a PC running windows the NORDVPN app seems be slow and buggy sometimes and I'm getting tired of entering my user name and password. The app indicates it's connected but there's no connection. Reboot machine. I disabled at Start Up and decided to try the Firefox plugin.
The plugin has less features that the app. What WOULD BE amazing is if I didn't have to enter a username and password every time. WHAT'S UP with that NORDVPN? It's a pain in the butt.
Everything is updated.
I will not renew with NORDVPN again unless something changes.Antwurd ûntwikkeler
5 jierren lyn pleatstHello. Everything's working as intended on our end. It would be best if you'd contact our customers' support team at suport.nordvpn.com so they could check what's causing the issue that you're currently experiencing. - Wurdearring: 1 fan 5troch Dat Guy, 5 jierren lynAll paid?! Isn't it ironic - give your actual personal info like names and bank account details to a tool you will use for your traffic that you want to keep anonymous? It's no brainer wjy would anyone do it?!? Most useless addon ever
- Wurdearring: 1 fan 5troch wenlin, 5 jierren lynThis plugin seems useless. It needs to run nordvpn in command line, or it will show that "The proxy extension has encountered an error or couldn't connect to the Internet". But on my system - linux, the setupvpn works well.
Antwurd ûntwikkeler
5 jierren lyn pleatstHello. Everything's working as intended on our end. It would be best if you'd contact our customers' support team, so they could check what's causing the issue. You may reach our team out at support.nordvpn.com. - Wurdearring: 1 fan 5troch lokky, 5 jierren lyn
- Wurdearring: 1 fan 5troch Firefox-brûker 13218874, 5 jierren lyn
- Wurdearring: 1 fan 5troch Firefox-brûker 15910736, 5 jierren lyni am trying to connect to US and it wont allow me to.
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5 jierren lyn pleatstHello. Do not hesitate to reach our customers' support team if experiencing any issue regarding our service's functionality. Our team is available 24/7 at support.nordvpn.com. - Wurdearring: 1 fan 5troch Mehedi Hasan Raaj, 5 jierren lyn
- Wurdearring: 1 fan 5troch Firefox-brûker 15834240, 5 jierren lynI think the add on damaged my Firefox browser...
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5 jierren lyn pleatstHello. It would be best if you'd contact our customers' support team while specifying the exact issue that you've experienced. You may reach our team out at support.nordvpn.com. - Wurdearring: 1 fan 5troch Firefox-brûker 15766526, 6 jierren lynKeeps forgeting user and password...
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6 jierren lyn pleatstHello. Do not hesitate to reach us out whenever experiencing any issue regarding our service's accessibility or functionality. Our team is available 24/7 at support.nordvpn.com.- Wurdearring: 1 fan 5troch MicahStone, 6 jierren lynI found this add-on to be useless. Each of the several times I have tried to use it, all I have been able to get is a pop-up saying "Failed to connect. Try again later." On the other hand, the Browsec add-on works GREAT !!!
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6 jierren lyn pleatstHello. Please contact us at support.nordvpn.com, so our team could check what's causing the issue that you're currently experiencing and provide you with assistance on its resolve. Thank you! - Wurdearring: 1 fan 5troch Jauz, 6 jierren lynDoesn't work! I use Nord on my mobile and other devices but for Firefox it won't allow me to even log in after reinstalling the extension. Error message saying "Something went wrong". Doesn't allow you to reconnect to a different server only one per country? Very disappointed with this outdated version of Nord for the price you pay it's really not worth it. There are much more efficient VPN's for cheaper
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6 jierren lyn pleatstHello. It would be best if you'd contact our customers' support team while specifying the exact issue that you're currently experiencing. Our team is available 24/7 regarding instant assistance on any inquiry related to our service at support.nordvpn.com. - Wurdearring: 1 fan 5troch Firefox-brûker 15641030, 6 jierren lynIt's annoying, each time I use, it starts ok, then, after some time, it slow down everything, then, it fails. The icon says connected, when I click it, opens a login screen and I'm not able to logout or disconnect. Since it thinks it's connected, when I try to login it says "check your connection". When I contacted the support, they said "uninstall the extension and use proxy" or "use the windows vpn app". I've paid for this service only becouse it has an extension. If I want to use a system-wide vpn, I use another vpn that I've already paid a long time ago.
Antwurd ûntwikkeler
6 jierren lyn pleatstHello. Apologies for any inconveniences. We'd ask you to update your review with the Ticket ID that you've received after contacting our customers' support team, for us to check how was your inquiry handled on our end and provide you further assistance on the issue's resolve. Thank you! - Wurdearring: 1 fan 5troch mev, 6 jierren lyn