Hi there, we’re sorry to hear about your concern. We want to assure you that our extension is 100% safe and does not collect any personal data or require user identity information. It’s designed solely to help users download and save videos — nothing more.

Your privacy and security are very important to us, and we strictly follow Firefox Add-ons policies. If you experienced anything unusual or have specific details about your concern, please share them with us at support@veedmate.com so we can investigate right away.

We appreciate your feedback and hope to clear up any misunderstanding.

Hi there, we’re sorry to hear you had a bad experience. Could you please share what went wrong or what didn’t work as expected? Your feedback helps us improve and fix any issues quickly.

Hi,
Sorry to hear it didn’t work for you. Could you please let us know:

Which device you're using (Android, iOS, Linux, Mac, or Windows)?

Which platform or website you were trying to download the video from?

Any specific issue or error you noticed?

Please share the details so we can look into it and help resolve the issue. Thank you!

Hi,
Sorry to hear it didn’t work for you. Could you please let us know:

Which device you're using (Android, iOS, Linux, Mac, or Windows)?

Which platform or website you were trying to download the video from?

Any specific issue or error you noticed?

Please share the details so we can look into it and help resolve the issue. Thank you!

Hi! Our service was temporarily down due to recent updates, but we have now fixed the issue. Please try again — it should work smoothly now. If you’re satisfied, we would really appreciate it if you could consider leaving a rating on Mozilla. Thank you for your patience!

Hi there! Thanks for trying the extension.

Just to clarify, the download button won't appear automatically on video pages. Instead, please follow these steps:

Click on the extension icon in the top-right corner of your Firefox browser.

A small window will open – paste the video URL you want to download.

Choose your desired resolution, then click the Download button.

The video will take a moment to process.

Once ready, a "Download to your device" button will appear – click that to start the download.

You can track the download progress in the Firefox Download Manager.

Let us know if you run into any issues — happy to help! 😊

Hi! Thanks so much for your feedback and for using YT Video Saver.

It looks like the issue you experienced may be due to how the format was selected. Just a heads-up: when downloading a video, please select only the correct MP4 format for the resolution you want. For example, if you want to download a video in 360p, choose “MP4 360p” only. Do not select both audio and video formats separately, as this can result in audio-only files or playback issues.

Currently, we support:

MP4 for video resolutions up to 2K (1440p)

WEBM for 4K and higher resolutions

We also use modern video codecs like AV1 and M4A to deliver better quality and smaller file sizes. However, these may not be supported on older devices or outdated video players — especially on older MacBooks.

We recommend using the latest version of VLC Media Player, which supports all the formats and codecs we use.

Please give it another try with the correct selection — it should work just fine! If you still face any issues, don’t hesitate to reach out to us at support@ytvideosaver.com. We're here to help!

Thanks again for your support and helpful feedback. 😊