Absolutely useless. I have made repeated attempts to import my passwords from another manager program (I have followed the instructions to the letter) without any success. First I kept getting error messages saying that there was an error and I should be sure the file wasn't corrupted (it wasn't.) Then, after about 15 tries, I began getting a message saying that the transfer was successful but there were no passwords appearing in my vault. I restarted Firefox. I rebooted the computer. I removed and reinstalled the password manager. I tried to connect to Norton support via their chat function but that was a waste of time. The estimated wait time went from 2 minutes to 6 minutes to 11 minutes. I finally closed the chat window when it jumped up to 16 minutes. Bottom line, don't waste your time with this useless program. There are other and better options available.