Hey! I'm sorry to hear that. We'd like to understand what changes you felt like made it worse for you. Would you mind emailing us and share what you liked before vs what you dislike now and what would make our service great again in your eyes? Your feedback helps us improve.

Hi, it sounds like we let you down in some way but we're not sure how. Could you please email us and tell us what happened so that we have a chance to fix any issues that we might not be aware of? We’d genuinely appreciate your feedback.

Hi! Could you please leave us more details either via email or via a message in the live chat on our website? It sounds like your network blocks access to our API. We would love to figure out a workaround for users like you.

EDIT: thank you for the follow up rating :)

Hey J3ster,
Thanks a lot for your feedback. We’re really glad you liked our website updates and server status page!

About the connection issues you mentioned - that definitely shouldn't be happening, especially if the server shows as green on our status pages (which means it's up and accepting connections). There might be something else going on, like a firewall or networking problem between your device and us.

If you're willing, could you please email us? We'd really love to dig into this and help you get connected properly. Thanks again for taking the time to leave a review. It helps us improve.

Hi, we're aware there's some connection issues happening to people from Russia, Iran, and China due to internet censorship, we're looking at some options to try to fix that.

About advertisements, it's not us. Our extension does not contain any ads.
If you're having spam issues, we recommend scanning your system for malware and checking every addon individually until you find the culprit.

Have a great day!

Hi,
We're aware people connecting from Russia, Iran, and China are experiencing connection issues due to internet censorship/filtering. We're evaluating some options to try to fix that.

Hi,
We're aware people connecting from countries that implement a form of internet censorship are experiencing connection issues. We're evaluating some options to try to fix that.

Hi, are you still experiencing this issue? If yes, please email us with more details like if one or all locations fail to connect/work for you and any error messages you see.