Hi there,

Thanks for reaching out to Ghostery!

Sorry for your experience! We also replied via email.
Based on user feedback, usability tests and the redesign, we have moved the global pause button to Settings (accessible from Ghostery panel --> Burger Menu --> Privacy Protection) and have “Trust this site” available and accessible with one click which is scoped to pausing Ghostery on the present site only and for a selected time.
Many of our users were pausing Ghostery and forgetting to turn back on, so they were unknowingly and unwillingly browsing the web unprotected. We tried to fix that for the user group.

Regarding "The new v10 is broken, it isn't blocking anything." Can you please send us a screenshot of the Ghostery panel with a loaded website to support@ghostery.com? We would love to help fix this for you.

Best,
Ghostery Support

Hi & thanks for reaching out to Ghostery!

Based on user feedback and usability tests, we have moved the global pause button to Settings (accessible from Ghostery panel --> Burger Menu --> Privacy Protection) and have “Trust this site” available and accessible with one click which is scoped to pausing Ghostery on the present site only and for a selected time.

A bit of background for moving the global “Pause Ghostery” button to settings: Many of our users were pausing Ghostery for a specific local and time bound reason and forgetting to turn it on, so they were unknowingly browsing the web unprotected.

We hope this makes sense. For any questions, further feedback, comments, please message us anytime at support@ghostery.com.

Best,
Ghostery team

Hi there,
please reach out to support@ghostery.com with more details on the page you are experiencing the issue. We can advise how to deal with it. We do not send users to any virus scanners. Provided with more details, we would be happy to help fix the issue you are experiencing!

Best,
Ghostery Team

Hi there,

Thanks for your message! "Run in private windows" in enabled in v.8.12.11. In case it has been deactivated by mistake in your case, you can read more on how to set it up here: https://support.mozilla.org/en-US/kb/extensions-private-browsing

For any further issues, please send us a message at support@ghostery.com.
We're always happy to help!

Best,
Ghostery Team

Thanks for reaching out!
Ghostery is committed to protecting your privacy! To keep the tracking protection up-to-date, we need to learn about the web. While using Ghostery, you share facts on trackers and pages. We observe the web, not the user. Your personal information never leaves your browser.
Thanks to all contributions, we make the web more private and transparent for the Ghostery community.

For more information, please refer to our Privacy Policy: https://www.ghostery.com/privacy-policy or contact us at support@ghostery.com.

Ghostery Team

您好，请联系 support@ghostery.com，提供更多细节和未阻止广告的网站示例。我们很乐意帮助解决您遇到的问题！最好的、

Ghostery 团队

Hi there,

We understand your frustration! Sorry for that! The Ghostery tracker library updates automatically every 24h but the date does not change in the UI, except you update it manually. The support team communicated this in our email conversations.
We are funneling all our efforts towards an extensively reworked version of Ghostery, adapting to upcoming changes imposed upon browser extensions developers by major industry players.

For more insights into these advancements, we encourage you to explore the following resource: https://www.ghostery.com/blog/category/manifest-v3.

While this is no excuse, we also have a substantial user interface update in the pipeline where the issue you mention will be addressed.
Please have a bit more patience! We're happy to be of service and help protect your privacy online!

Ghostery Team

Hi there, if possible please reach out to support@ghostery.com. It sounds as if Ghostery is not active. We would be happy to help fix the issues you are experiencing if provided with the opportunity and more details.
Best,
Ghostery Team

Hi there, if possible please reach out to support@ghostery.com with more details. We would be happy to help fix the issue if provided with more details.

What we know at the moment is that sometimes Youtube shows the message "You're offline. Check your connection." Simply reloading the page helps fix this based on our research.

Best,
Ghostery Team

Hi there,
if possible please reach out to support@ghostery.com with more details. We would be happy to debug this together and fix the issue, if provided with more details.

Best,
Ghostery Team

Hi there, please reach out to support@ghostery.com. We can help you set it up there.

Hi there, please reach out to support@ghostery.com. We can help you set it up.