NordVPN - a VPN proxy extension for Firefox értékelései
NordVPN - a VPN proxy extension for Firefox szerző: NordVPN
608 értékelés
Fejlesztői válasz
közzétéve: 4 éveЗдравствуйте, приносим извинения за доставленные неудобства. Было бы здорово, если бы вы связались с нашей службой поддержки, чтобы они могли проверить проблему и помочь вам решить ее быстрее. Наша команда доступна 24 часа в сутки 7 дней в неделю по адресу support.nordvpn.com. -A.S.- Csillagos értékelés: 1 / 5készítette: Snake_Wildlife, 4 éveAfter the update, you can login as many times as you want, you get stuck in a loop, cant select a server, we cannot use this. To Developer responder, please stop telling people to reinstall and delete cookies/cache and go on a 'try to fix it' crusade across their perfectly working computers, you need to work this code related bug out and stop sending people on wild goose-chases. This is a broken add-on and after we have all tried everything we can on our end, YOU need to step up after taking our money and take responsibility with at minimum an apology that thousands of users right now are unable to use your service after paying for it.
The finger is being pointed at YOU now, stop deflecting people with text-book excuses, and fix it. This fault is on YOUR end. YOU need to contact whoever has developed this addon and get them to work out the flaw.
You want to keep earning our money? GET TO WORK. The one star ratings are pouring in as you continue to avoid this issue, and you will no doubt start hemorrhaging customers.
If you want to earn our trust back before it's too late, now is the time for you to wake up!
Contacting support teams, re-installing Windows, clearing cache, fresh reinstalls etc etc, you are wasting our time, our systems are flawless, your Addon broke two weeks ago and the reports are piling in on your desk, do not ignore them.
Start taking these reviews seriously and knock off the "Its your fault, now jump through some hoops" responses. Taking on the noble quest of getting in touch with the lead coder to go on a fixing journey is not our job or responsibility, we have busy lives to run and bills to pay, YOU need to inform your superiors, YOU need to take responsibility, YOU need to fix this. Have i used enough 'You' 's ?
INFORM YOUR SUPERIOR. 2 weeks of total breakdown is not acceptable for a service that claims:
Uptime: NordVPN offers a 99.9 % uptime guarantee.
You have broken your garauntee. Yes your servers are probably "up", but anybody using this add-on has not been able to connect to them for 2 weeks.
Edit: The response below seems to imply you didnt bother to read this complaint. Well i cant be bothered to use your service any further, you have lost this customer. Fix your addon, and stop wasting our time blaming the customer.Fejlesztői válasz
közzétéve: 4 éveHello. We are sorry to hear about the situation. Please make sure you are using the latest available version of the extension (2.30.3). If so, yet the issue still persists, contact our customer support team via live chat at support.nordvpn.com so they could take a closer look at the issue. -A.S. - Csillagos értékelés: 1 / 5készítette: Firefox felhasználó 14646897, 4 éveSame as many other users: keeps me logged out, not usable anymore, and no answer from the customer service. Very disappointing, I won’t renew my subscription.
Fejlesztői válasz
közzétéve: 4 éveHello! Sorry to hear about your experience. Please try reinstalling our extension. If the issue persist, we recommend trying to reach our support team once again. You can contact them via live chat at support.nordvpn.com. - M.M. Fejlesztői válasz
közzétéve: 4 éveHello. Please contact our customer support, for them to take a closer look at the issue. We would be happy to help you out on this issue resolve. Our team is online 24/7 at support.nordvpn.com. -A.S.- Csillagos értékelés: 1 / 5készítette: Firefox felhasználó 14247818, 4 éveThe extension keeps logging me out. When I try to log back in it says it is successful but then it will not quick connect. I have to remove the extension and reinstall it for it to work. Seems like a lot of other people are having the same issues with the extension. The only way I feel comfortable knowing the VPN is working is when the extension shows it is active. Why have the extension if it is not going to work. This started happening about 2 weeks ago.
Fejlesztői válasz
közzétéve: 4 éveHello! Please try clearing the cache and cookies of your browser fully and only then reinstalling the extension. If the issue persists, please contact our support team at support.nordvpn.com and we'll assist right away! -Neo - Csillagos értékelés: 1 / 5készítette: Firefox felhasználó 16897592, 4 éveBreaks constantly, I keep having to uninstall and reinstall it because it will either A) Log me in successfully, but then the extension is still telling me to log in, so I cant do anything or B) wont open.
Desktop app works fine but this extension is utterly uselessFejlesztői válasz
közzétéve: 4 éveHello! We appreciate the feedback and we'll look into some possible improvements. -L.L. - I signed-up to FF just to be able to give this review. A sign of my frustration and disappointment with this add-on.
Just look at prior reviewers comments - same here - @#$%!
Automatic update now disabled - probably cruels my own chance of a fix, but hey f-it. I can't trust them to test their gear now. Damned I signed up for x3 years. Now I'd like to dump it and go to MulvadFejlesztői válasz
közzétéve: 4 éveHello. We're sorry to hear about your experience! It would be best for you to contact our customer support team for them to take a closer look at the issue you're currently experiencing and help you solve it faster. Our team is available 24/7 at support.nordvpn.com. -A.S. Fejlesztői válasz
közzétéve: 4 éveHello. We're sorry to hear about your experience. Could you please provide us more details on the issue so we could help you out on solving it? If anything, feel free to contact us at support.nordvpn.com. We're available 24/7. -A.S.Fejlesztői válasz
közzétéve: 4 éveHello! Could you tell us if you tried reinstalling our VPN extension? If so, could you update your review with the ticket ID you received from our customer support team? -L.L.- Csillagos értékelés: 1 / 5készítette: Firefox felhasználó 16881944, 4 éveDoesn't work jsut asks for password over and over again after first use. then the next time I open a browser it breaks and I log in and it just asks again Every time.
Fejlesztői válasz
közzétéve: 4 éveHello. Apologies for the inconvenience. Please make sure to contact our support team as soon as you can to get this looked at and corrected. We're available 24/7 via support.nordvpn.com - A.V. Fejlesztői válasz
közzétéve: 4 éveHello! We're terribly sorry for causing you this inconvenience. Please contact our support team via support.nordvpn.com to have this looked into and resolved asap. - A.V.- The extension does not work. I can not log in. When I click on the extension it asks me to log in. When I click on it, a small window opens where I can log in. After the successful login a message appears that I can close the small window now. But nothing has changed. When I click on the extension again, the same thing happens. I am asked again and again to log in. I have uninstalled and reinstalled the extension several times. Always the same bug.
Fejlesztői válasz
közzétéve: 4 éveHello. We're sorry to hear about the issue! We would suggest fully reinstalling the browser to see how it goes. In case the issue persists, please contact our customer support, and we’ll help you out. Our team is available 24/7 at support.nordvpn.com. -G.M. - Csillagos értékelés: 1 / 5készítette: Firefox felhasználó 16881103, 4 éve4th year as nordvpn paid user(still 2 years remain to expire), and it is not working anymore! Fix it, please.
Fejlesztői válasz
közzétéve: 4 éveHello. We're sorry to hear about your experience with our service. If you’re facing any issues with our VPN app, do not hesitate to contact our customer support team. We’re ready to help you 24/7 at support.nordvpn.com. -G.M. Fejlesztői válasz
közzétéve: 4 éveHello. Sorry to hear about your experience. Please try reinstalling our extension. If the issue persist, please try fully reinstall your browser. If anything, please contact our support via live chat at support.nordvpn.com. - M.M.- Csillagos értékelés: 1 / 5készítette: Firefox felhasználó 16869947, 4 éve
- Csillagos értékelés: 1 / 5készítette: WhatTheHellOfAVPN, 4 éveSeriously bad, just like the Windows app. On the cellphone it is slightly better. This add-on simply does not work (most of the servers keep loading, then it creates a lot of problems with the logging in and logging out). They will probably respond to this review saying the same crap, hence I will not bother anymore and will pass to another service.
Fejlesztői válasz
közzétéve: 4 éveHello. We're sorry to hear about your experience with our service. Please note that the VPN connection depends on many factors thus it would be best to contact our customer support, for them to take a closer look at the issue. We would be happy to help you out on this issue resolve. Our team is online 24/7 at support.nordvpn.com. -G.M. - Csillagos értékelés: 1 / 5készítette: Firefox felhasználó 16859887, 4 éveWill not stay logged in. When logged out it will not even allow logging back in, just says something went wrong. Requires removing and re-adding the add-on.
Fejlesztői válasz
közzétéve: 4 éveHello. If the issue still persists after reinstalling the extension, please contact our customer support team at support.nordvpn.com for them to take a closer look at the issue. Our team is available 24/7 and is always glad to help. -A.S. - Nord VPN is garbage. You have to keep disabling it in order to browse the internet, which defeats the entire point of having it. I requested a refund and they gave me the run around until it was past the "refund window" and then told me sorry but its to late. Absolute rip off, stay away.
Fejlesztői válasz
közzétéve: 4 éveHello. We're sorry to hear that your issue is still unresolved. Could you please update your review with the Ticket ID you’ve received from our customer support? We’ll check your inquiry and provide you with further assistance. -G.M. - Csillagos értékelés: 1 / 5készítette: Firefox felhasználó 14321419, 4 éveНе может подключится говно полное.
Fejlesztői válasz
közzétéve: 4 éveЗдравствуйте. Пожалуйста, попробуйте переустановить расширение браузера, а затем проверьте, сохраняется ли проблема. Если проблема сохраняется, обратитесь в нашу службу поддержки клиентов по адресу support.nordvpn.com. -A.S. - Csillagos értékelés: 1 / 5készítette: Firefox felhasználó 14143587, 4 évewerkelijk om de paar keer moet je weer opnieuw inloggen met de extensie (de app ook veel te vaak) ongelooflijk irritant.
Fejlesztői válasz
közzétéve: 4 éveHallo. Dit zou niet moeten gebeuren. Het is mogelijk dat een andere service of extensie in uw browser de onze verstoort en dit veroorzaakt. Neem contact met ons op via support.nordvpn.com voor verdere hulp bij dit probleem. We zijn 24/7 bereikbaar. -Drea - Csillagos értékelés: 1 / 5készítette: Firefox felhasználó 15403100, 4 éveThis extension provides degraded services. Connection to sites takes ages. I recommend to use different VPN provider if you want to use Firefox add-on.
Dear Developer Response, don't recommend me to reinstall the add-on! Perhaps you should go and test your own add-ons first!Fejlesztői válasz
közzétéve: 4 éveHello. We’re sorry for not meeting your expectations. We hope you will give our VPN service another go in the future. -Neo - Csillagos értékelés: 1 / 5készítette: GodlikeGod, 4 éveпостоянно самоотключается, да так что панель показывается белым и не отключить его, так как он начинает блокировать трафик, такая же ситуация если сменил пароль, одно решение переустановка, напрягает, спрашивается за что деньги плачены?
Fejlesztői válasz
közzétéve: 4 éveЗдравствуйте. Этого не должно происходить. Возможно, что другая служба или приложение на вашем устройстве мешает работе нашего и вызывает это. Отправьте нам личное сообщение в Twitter @NordVPN, чтобы получить дополнительную помощь в решении этой проблемы. Мы доступны 24/7. -Drea